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Pioneer Therapy

Speech pathologist · Justice, IL · reviewed since 2017

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%92+26Replies to reviews 8%66+5.4Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 28 occupational therapy clinicsPosition by Experts Score among all companies we track in this category. · better than 44%
5.0 ★★★★★ 438 Google reviews · 24 photos
99%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.5%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
73%reviews answered by the owner
Nov 2026latest review

Pioneer Therapy at a glance

Pioneer Therapy holds a 5/5 rating from 438 reviews, with owners responding to 73% of feedback. Clients frequently praise the staff's patience, kindness, and effective communication regarding child progress. Services include in-person, virtual, and home-based speech and developmental therapy, often utilizing engaging materials. Common criticisms involve poor initial coordination, such as unexplained assessments, lack of clear goals, and scheduling difficulties.

  • Google rating: 5.0 out of 5 from 438 reviews (99% five-star).
  • Reviews on this page: 438 Google reviews (389 with written comments, 2 with photos).
  • Owner responses: the business replied to 73% of reviews.
  • Most recent review: November 1, 2026.
  • Service: Occupational Therapy Clinic serving Justice, Illinois.

Data from Google, last updated November 2, 2026.

Score profile vs other occupational therapy clinics

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.

Satisfaction95Reliability92Craft & service–Value–Momentum100Replies to reviews66Satisfaction: 95 (median 93)Reliability: 92 (median 94)Momentum: 100 (median 100)Replies to reviews: 66 (median 84)
Pioneer TherapyOccupational Therapy Clinics median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Pioneer Therapy: 95/100 on this factor. Category median: 93.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Pioneer Therapy: 92/100 on this factor. Category median: 94.A
92
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Pioneer Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Pioneer Therapy: 66/100 on this factor. Category median: 84.B
66

Bar = this company · dark tick = category median.

Star ratings

438 Google reviews we collected

  • 5 stars43299%
  • 4 stars20%
  • 3 stars00%
  • 2 stars10%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 389 written reviews

  • Praise50496%
  • Complaints214%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude20539%
  • Would recommend9718%
  • Quality & results8015%
  • Communication6512%
  • Honesty & trust397%
  • Speed & response387%
  • Price & value10%

What customers talk about

We read 389 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “She has a super sweet and empathetic attitude to her and I'm extremely grateful to have her support for my son's needs”
  • “We are thankful to have her as part of our son’s journey and would highly recommend her to other families!”
    “I do not recommend.”
  • “My son has been having a great experience with Anna Rettig as his speech therapist!”
    “When this was not working and I was seemingly upset someone called me (but it was a speech therapist not an OT) and we had a nice chat about finding a…”
  • “She is patient, caring, supportive, and truly dedicated to helping him improve his speech and communication skills.”
  • “It was clear that Jen genuinely cared about Alina and her progress.”
  • “We began noticing progress almost immediately after our daughter started working with Chloe.”
    “…) provided techniques to incorporate to help him do "heavy work" but slow his body as he seeks sensory input.…”
  • “She has been very kind and punctual, always confirming the therapy sessions well in advance and providing us with a great deal of support.”

People customers mention

  • Sydney 36 reviews
  • Kaila 31 reviews
  • Blanca 29 reviews
  • Rettig 23 reviews
  • Sharon 20 reviews
  • Group 15 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Its6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★

Hiba was amazing with our family. We are so fortunate to have had an incredible experience. She is very dedicated to her job as a speech therapist and we loved having her around!

Omema1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Ms. Hiba is working with my son as his speech therapist. She is very kind, calm, and professional. She is excellent at working with children and is very patient with them. She also has a lot of great materials that she uses during the sessions. Every class is productive and beneficial. Ms. Hiba was an amazing…

TaneshaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

My son sees Speech therapist Anna Rettig with Pioneer Therapy and we have had a pleasant experience this far. I appreciate how communicative Anna is with me and I'm always in the loop on how my son is progressing in his sessions. She has a super sweet and empathetic attitude to her and I'm extremely grateful to have her support for my son's needs

Gabriella4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Anna Rettig sees my daughter at her daycare. She does a great job with communicating with me. I feel as she is patient with my daughter and updates me on her progress! I highly recommend!

kattie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Highly recommend! My son has been having a great experience with Anna Rettig as his speech therapist! She has great communication with me as she sees my son at daycare and I appreciate her so much !

Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Anna Rettig has been a great part of our son's team through Valens for Early Intervention. Shes patient, kind and always communicates. She even found us an OT through some of her connections while we were on a waitlist.

Photos

Customer reviews

5.0 ★★★★★ 438 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Shaindy Wolf4 reviewsTotal number of Google reviews Shaindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everyone we’ve met with through this group has been fantastic!

Response from the owner · Edited 20 hours ago

Hi, Shaindy. Thank you so much for leaving us a stellar review!

Its Estella6 reviewsTotal number of Google reviews Its has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Hiba was amazing with our family. We are so fortunate to have had an incredible experience. She is very dedicated to her job as a speech therapist and we loved having her around!

Response from the owner · 4 days ago

Hi, Its. Your feedback is highly appreciated. Thank you for the review!

Miriam CostanzaLocal Guide · 15 reviewsTotal number of Google reviews Miriam has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We are very happy with the therapy that our daughter receives

Response from the owner · Edited 2 weeks ago

Hi, Miriam. We are thrilled to learn that you had a positive experience with us!

Omema Siddiqui1 reviewTotal number of Google reviews Omema has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Ms. Hiba is working with my son as his speech therapist. She is very kind, calm, and professional. She is excellent at working with children and is very patient with them. She also has a lot of great materials that she uses during the sessions. Every class is productive and beneficial. Ms. Hiba was an amazing therapist, but we moved to Lombard, where we now have Ms. Anna. We are so grateful to have another excellent speech therapist, Ms. Anna, for our son! She is patient, caring, supportive, and truly dedicated to helping him improve his speech and communication skills. She creates a comfortable and encouraging environment where he feels supported and motivated to learn. We really appreciate her hard work, kindness, and the effort she puts into every session. We are thankful to have her as part of our son’s journey and would highly recommend her to other families!

Response from the owner · Edited 2 weeks ago

Hi, Omema. Thank you so much for leaving us a stellar review!

Tanesha FelixLocal Guide · 16 reviewsTotal number of Google reviews Tanesha has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My son sees Speech therapist Anna Rettig with Pioneer Therapy and we have had a pleasant experience this far. I appreciate how communicative Anna is with me and I'm always in the loop on how my son is progressing in his sessions. She has a super sweet and empathetic attitude to her and I'm extremely grateful to have her support for my son's needs

Response from the owner · Edited 2 weeks ago

Hi, Tanesha. Your feedback is highly appreciated. Thank you for the review!

Gabriella Almaraz4 reviewsTotal number of Google reviews Gabriella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anna Rettig sees my daughter at her daycare. She does a great job with communicating with me. I feel as she is patient with my daughter and updates me on her progress! I highly recommend!

Response from the owner · 2 weeks ago

Hi, Gabriella. We appreciate the kind words and are glad we could provide you with a positive experience!

kattie muniz3 reviewsTotal number of Google reviews kattie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Highly recommend! My son has been having a great experience with Anna Rettig as his speech therapist! She has great communication with me as she sees my son at daycare and I appreciate her so much !

Response from the owner · 2 weeks ago

Hi, Kattie. Thanks for taking the time to share your positive experience. We truly appreciate it!

Amy Scarpiniti3 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Anna Rettig has been a great part of our son's team through Valens for Early Intervention. Shes patient, kind and always communicates. She even found us an OT through some of her connections while we were on a waitlist.

Response from the owner · 2 weeks ago

Hi, Amy. We are thrilled to learn that you had a positive experience with us!

Dawn Oswalt2 reviewsTotal number of Google reviews Dawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Izzie L. is such a sweet and compassionate person. Her professionalism is truly appreciated.

Response from the owner · 3 weeks ago

Hi, Dawn. Your feedback is highly appreciated. Thank you for the review!

azmath unnisa2 reviewsTotal number of Google reviews azmath has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My kid has received an excellent service from miss Sydney and miss Andreanna, I have seen immense amount of growth in speech after the session of miss Sydney. Thank you

Response from the owner · 4 weeks ago

Hi, Azmath. We appreciate the kind words and are glad we could provide you with a positive experience!

Pioneer Therapy on Google Maps →

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