Duly Health and Care - Physical & Occupational Therapy
Occupational health service · Justice, IL · reviewed since 2026
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%98+30.2Experts Score= 95Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#10 of 28 occupational therapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★30 Google reviews · 6 photos
93%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Duly Health and Care - Physical & Occupational Therapy at a glance
Google reviewers rate Duly Health and Care highly, citing knowledgeable therapists who provide clear explanations, appropriate therapy programs, and attentive care for conditions like spinal issues and muscle tears. Patients appreciate the staff's professionalism, communication, and ability to address individual needs effectively. One lower-rated review noted the initial evaluation and home exercise instructions, though no specific complaints were detailed. The owner has not replied to any of the thirty available reviews.
Google rating: 4.9 out of 5 from 30 reviews (93% five-star).
Reviews on this page: 30 Google reviews (17 with written comments).
Owner responses: the business replied to 0% of reviews.
Score profile vs other occupational therapy clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.
This companyOccupational Therapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duly Health and Care - Physical & Occupational Therapy: 94/100 on this factor. Category median: 93.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duly Health and Care - Physical & Occupational Therapy: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duly Health and Care - Physical & Occupational Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
30 Google reviews we collected
4.9of 5
5 stars2893%
4 stars27%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 17 written reviews
94%praise
Praise1794%
Complaints16%
Topic share
How often each topic comes up in the written reviews
5topics
Staff & attitude950%
Communication422%
Quality & results317%
Honesty & trust16%
Would recommend16%
What customers talk about
We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“His expertise is greatly appreciated and “on target” in helping me overcoming my hamstring tear.”
“They pushed me when needed and listened to my concerns.”
“I’ve unfortunately have gone through a lot of PT in my life and fortunately, finding Sharon Miendle has been a wonderful experience.”
“I trust them fully.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDennisLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Physical Therapist Ryan M. has used dry needling on my hamstring injury which has been causing me significant leg and buttock pain for the better part of a year. His expertise is greatly appreciated and “on target” in helping me overcoming my hamstring tear.
Ryan, Tammy and the other members of the 430 Warrenville…
Bbob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
The therapists are caring, effective and proficient. They pushed me when needed and listened to my concerns.
I trust them fully. They earned my highest praise.
JJeffLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am completely satisfied with the care and attention that I received from Duly's PT department. My therapists paid attention to my needs and put together a therapy program that was absolutely appropriate for what I needed. Great service and great therepists!
Ssusan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I was very pleased! My therapist, Madison made the experience both pleasant and informative. She was encouraging in introducing me to the prescribed exercise regimen.
AAzizaLocal Guide · 174 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
.Ms. Carie was a great help with helping me understand my condition and the correct therapy technique to alleviate the pains that I have been having. She was caring and understanding and explained everything that I was easy to understand.
LLaura7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Tammy and Jennifer O are both wonderful. They’re knowledgeable, professional, pleasant and concerned for their clients.
Physical Therapist Ryan M. has used dry needling on my hamstring injury which has been causing me significant leg and buttock pain for the better part of a year. His expertise is greatly appreciated and “on target” in helping me overcoming my hamstring tear.
Ryan, Tammy and the other members of the 430 Warrenville PT/OT staff earn a 5 star rating for the quality of the services that they consistently provide their patients.
B
bob Hansen6 reviewsiTotal number of Google reviews bob has written across all businesses on Google Maps, not just this one.
The therapists are caring, effective and proficient. They pushed me when needed and listened to my concerns.
I trust them fully. They earned my highest praise.
J
Jeff SiegelLocal Guide · 12 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
I am completely satisfied with the care and attention that I received from Duly's PT department. My therapists paid attention to my needs and put together a therapy program that was absolutely appropriate for what I needed. Great service and great therepists!
C
Christine Kepner4 reviewsiTotal number of Google reviews Christine has written across all businesses on Google Maps, not just this one.
I was very pleased! My therapist, Madison made the experience both pleasant and informative. She was encouraging in introducing me to the prescribed exercise regimen.
A
Aziza DawsonLocal Guide · 174 reviewsiTotal number of Google reviews Aziza has written across all businesses on Google Maps, not just this one.
.Ms. Carie was a great help with helping me understand my condition and the correct therapy technique to alleviate the pains that I have been having. She was caring and understanding and explained everything that I was easy to understand.
L
Laura Robert7 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Madison Ronzone was absolutely wonderful. She ACTIVELY listened to what I had to say and responded in kind. She was exceptional in her explanation of my situation and questions.As well as, having a perfect touch once I was on the table!
In addition, she was extraordinarily professional, supportive and helpful.
I cannot recommend her more highly!!!
J
Jose LopezLocal Guide · 25 reviewsiTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
I'm very impressed with PT Sharon Meindle and her knowledge of my spinal problem and her solutions to solve those problems. I felt so good leaving the area and looked forward to the light at the end of the tunnel after my PT appointment s.
