Pediatric clinic · Justice, IL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%99+68.5Reliability 31%98+30.2Experts Score= 99Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.99SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 28 occupational therapy clinicsiPosition by Experts Score among all companies we track in this category. · better than 85%
5.0★★★★★270 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Therapy Care in Justice, IL, five stars based on 270 reviews, noting that the owner responds to 93% of feedback. Parents frequently cite speech and occupational therapy services, highlighting rapid appointment availability, punctual sessions, and effective communication strategies for children with developmental delays. Feedback emphasizes the staff's patience, professionalism, and ability to diagnose issues missed elsewhere, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 270 reviews (99% five-star).
Reviews on this page: 270 Google reviews (106 with written comments, 2 with photos).
Owner responses: the business replied to 93% of reviews.
Score profile vs other occupational therapy clinics
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.
Therapy Care - BataviaOccupational Therapy Clinics median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Therapy Care - Batavia: 99/100 on this factor. Category median: 93.A
99
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Therapy Care - Batavia: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Therapy Care - Batavia: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
270 Google reviews we collected
5.0of 5
5 stars26899%
4 stars21%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 106 written reviews
99%praise
Praise12099%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude4537%
Would recommend2621%
Quality & results1916%
Speed & response1412%
Communication1210%
Honesty & trust43%
Price & value11%
What customers talk about
We read 106 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erin is amazing at her job and she is incredibly kind and helpful; she essentially trained me how to properly speak to my son to encourage him to talk.”
“Really good experience I recommend to anyone who needs this service”
“We have had a wonderful experience with Therapy Care!”
“After we moved here they fit my son in for services quickly.”
“It's been few sessions since we started speech Therapy with Miss Amanda Kramer, and I have noticed some subtle improvements in my child's communication.”
“She has honestly become a very important person in our lives.”
“Billing has been seamless - we've had an entirely positive experience and are grateful to be working with them!”
People customers mention
Jenny9 reviews
Gannon7 reviews
Jackson5 reviews
Erin5 reviews
Jessica5 reviews
Andrea5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
RRenee6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Erin Jackson and Therapy Care have been wonderful to my family. Erin is amazing at her job and she is incredibly kind and helpful; she essentially trained me how to properly speak to my son to encourage him to talk. After just six months of bi-weekly speech therapy sessions, my son went from being 20 months old with…
TTAH3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
It's been few sessions since we started speech Therapy with Miss Amanda Kramer, and I have noticed some subtle improvements in my child's communication. I'm looking forward to continued progress and growth.
AAllie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We have had a wonderful experience with Therapy Care! Erin has been the perfect fit for working with our son. We are so thankful for her and all the kind staff there!
SSuzelle5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Erin is a wonderful speech therapist, and a warm and patient person. She has helped my daughter excel in her speech, giving her a boost in confidence too. Thank you!
AAlishaLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had a wonderful experience with Ms. Allea! My 3 yr old worked with her. She was friendly, knowledgeable, and always gave us homework on tangible skills we could practice. Highly recommend!
SShira4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We've had a great experience with Therapy Care. They were able to get us in quicker than any other locla offices, and the quality of care has been great. They diagnosed concerns that various others had missed, have been flexible with scheduling, and have formed a great realtionship with my son. Billing has been…
Erin Jackson and Therapy Care have been wonderful to my family. Erin is amazing at her job and she is incredibly kind and helpful; she essentially trained me how to properly speak to my son to encourage him to talk. After just six months of bi-weekly speech therapy sessions, my son went from being 20 months old with a slight speech delay to 26 months old and completely on track! Thank you so much, Erin!
Response from the owner · 9 months ago
Hi Renee - thank you so much for taking the time to leave us such a thoughtful review. We are so lucky to have Erin on our team. Thank you for trusting Erin and the Therapy Care team to treat your son!
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TAH BEGUM3 reviewsiTotal number of Google reviews TAH has written across all businesses on Google Maps, not just this one.
It's been few sessions since we started speech Therapy with Miss Amanda Kramer, and I have noticed some subtle improvements in my child's communication. I'm looking forward to continued progress and growth.
Response from the owner · a year ago
Thank you so much for your feedback, Tah! We’re thrilled to hear that you’ve already noticed your child’s progress with Ms Amanda. She’s an amazing therapist, and we’re excited to continue supporting your child’s growth. Looking forward to seeing all of you at the clinic soon!
A
Allie Hofsommer3 reviewsiTotal number of Google reviews Allie has written across all businesses on Google Maps, not just this one.
We have had a wonderful experience with Therapy Care! Erin has been the perfect fit for working with our son. We are so thankful for her and all the kind staff there!
Response from the owner · a year ago
Thank you, Allie! We’re so happy to hear that Erin has been such a great fit for your son! She’s truly wonderful, and we’re grateful to have her on our team. We appreciate your kind words and are so glad you’ve had a great experience with our staff!
S
Suzelle Bores5 reviewsiTotal number of Google reviews Suzelle has written across all businesses on Google Maps, not just this one.
Erin is a wonderful speech therapist, and a warm and patient person. She has helped my daughter excel in her speech, giving her a boost in confidence too. Thank you!
Response from the owner · a year ago
Thank you, Suzelle! We love hearing how much Erin has helped your daughter grow in both her speech and confidence! She’s truly amazing at what she does, and we’re so grateful to have her on our team. We appreciate your kind words and are so happy to be part of your daughter’s journey!
A
Alisha BLocal Guide · 14 reviewsiTotal number of Google reviews Alisha has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Ms. Allea! My 3 yr old worked with her. She was friendly, knowledgeable, and always gave us homework on tangible skills we could practice. Highly recommend!
Response from the owner · a year ago
Thank you, Alisha! We’re so glad you had a great experience with Ms. Allea! She truly cares about her little learners, and it’s wonderful to hear that her guidance and at-home activities were helpful for your family. We appreciate your kind words and recommendation.
S
Shira Hammann4 reviewsiTotal number of Google reviews Shira has written across all businesses on Google Maps, not just this one.
We've had a great experience with Therapy Care. They were able to get us in quicker than any other locla offices, and the quality of care has been great. They diagnosed concerns that various others had missed, have been flexible with scheduling, and have formed a great realtionship with my son. Billing has been seamless - we've had an entirely positive experience and are grateful to be working with them!
Response from the owner · a year ago
Thank you so much, Shira! We’re so happy to hear you’ve had such a great experience with Therapy Care. Getting kids the care they need quickly is so important to us, and we love that our team has been able to support your son in a way that makes a difference. We truly appreciate your kind words and look forward to seeing you both in the clinic!
T
Terrie Huggins3 reviewsiTotal number of Google reviews Terrie has written across all businesses on Google Maps, not just this one.
Easy to make appointments and sign in. They are all nice and they see you at the appointment time and not make you sit and wait.
Response from the owner · a year ago
Thank you for taking the time to leave feedback Linda. As a private pediatric therapy practice in town, we really try to make sure our families feel welcomed and differentiate ourselves from other practices where these things can happen. Have a wonderful day and thank you.
V
Victoria Marques9 reviewsiTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Great staff and nice clean office! Everyone is so friendly and good with my son.
Response from the owner · 2 years ago
Hi Victoria - We sincerely appreciate you taking the time to leave us a such a kind and honest review. Thank you for trusting us with your son's treatment!
L
Lourdes EdwardsLocal Guide · 4 reviewsiTotal number of Google reviews Lourdes has written across all businesses on Google Maps, not just this one.
