Roofing contractor · Lansing, MI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Momentum penalty79−2.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 26 ice removal servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★255 Google reviews · 19 photos
96%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$3.1ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, professional crews, and clear communication regarding estimates and scheduling. Services include full roof replacements, metal roofing, gutter installation, and siding repairs, with many noting thorough cleanup and honest assessments. However, low-star reviews highlight significant issues with pricing discrepancies, uncompleted repairs, and unresponsive customer service when addressing post-job problems or warranty claims.
Google rating: 4.9 out of 5 from 255 reviews (96% five-star).
Reviews on this page: 255 Google reviews (192 with written comments, 8 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 10, 2026.
Service: Ice Removal Service serving Lansing, Michigan.
Data from Google, last updated October 29, 2026.
Score profile vs other ice removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.
CS Roofing Company / FixRoofIce Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.CS Roofing Company / FixRoof: 92/100 on this factor. Category median: 92.A
92
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.CS Roofing Company / FixRoof: 86/100 on this factor. Category median: 88.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.CS Roofing Company / FixRoof: 92/100 on this factor. Category median: 94.A
92
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.CS Roofing Company / FixRoof: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.CS Roofing Company / FixRoof: 79/100 on this factor. Category median: 100.B
79
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.CS Roofing Company / FixRoof: 100/100 on this factor. Category median: 79.A
100
Bar = this company · dark tick = category median.
Star ratings
255 Google reviews we collected
4.9of 5
5 stars24496%
4 stars73%
3 stars10%
2 stars10%
1 star21%
Praise vs complaints
Phrases our text analysis found in 192 written reviews
98%praise
Praise37998%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price928%
Reasonable2063%
Overpriced13%
Not sure26%
$3.1k-78% vs typical ice removal services
Middle half of what 22 customers paid ($613–$11k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results9424%
Staff & attitude8422%
Speed & response6818%
Would recommend6517%
Price & value3810%
Communication246%
Honesty & trust133%
What customers talk about
We read 192 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I wanted to share the wonderful experience we had with CS roofing.”
“We will NEVER work with them again and would not recommend them to our worst enemy.”
“They were timely, professional, fairly priced and very open and honest every step of the way.”
“Came on time and fixed our sofet quick very friendly and professional”
“I would definitely recommend him to anyone who needs roofing work!”
“They showed up when they said they would, gave me a reasonable estimate, communicated when the work would be done and cleaned up all debris.”
“He was super knowledgeable and located the issue with my roof quickly and explained it to me so I could understand.”
“The work was done well, and I truly appreciated his honesty and care.”
People customers mention
Adam6 reviews
Tyler5 reviews
Wilkins5 reviews
Dustin4 reviews
Bradley3 reviews
Curtis3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired CS Roofing Company / FixRoof for 8 kinds of job. Pick one to see what they paid and said.
JJwardle212Local Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
I have use CS/FixRoof twice now, once to replace a metal roof and now to fox a siding leak and they have been amazing. They were timely, professional, fairly priced and very open and honest every step of the way.
Paid $1–5,000Reasonable priceService not listed
AAmy5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I wanted to share the wonderful experience we had with CS roofing. Roger and Andrew were excellent! Our gutters look so nice. Their professionalism and pleasant manner was so nice to experience. Everyone we talked to from the beginning were very nice and accommodating. Thank you also Bradley and Jake. We would recommend your company to anyone.
Paid $4,000–6,000Great priceGutter repairs
SStacy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Crew was professional and friendly from start to finish. Area was cleaned up as if they were never there. The job was done way before I had expected it to be. My home looks great with my new roof.
Paid $16,000–18,000Reasonable priceRoof repair
TTaylor10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
They did a great job! The leak wasn’t fixed on the first try, but they came back out right away and fixed it! They even saw some other issues with my roof they fixed without me asking. 10/10 would recommend them.
AAbbey4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Very responsive and quick to get someone out to do the quote. The time taken to gather supplies took a while but likely no fault of their own. The job was done quickly, professionally, honestly, and so far is holding up great through a few pretty windy Michigan winter days.
Paid $2,000–4,000Reasonable priceRoof repair for storm & wind damage
RRobert2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Friendly, prompt, estimator. Helpful and professional office staff. Good and timely job scheduling. Strong field supervisor. The Crew of roofers arrived on time, showed organization and chain of command. The Crew leader, his assistant leaders, and laborers worked efficiently and adjusted when faced with an…
I have use CS/FixRoof twice now, once to replace a metal roof and now to fox a siding leak and they have been amazing. They were timely, professional, fairly priced and very open and honest every step of the way.
Price assessment: Reasonable price
Price: $1–5,000
Services: Service not listed
Response from the owner · a week ago
Thank you for the wonderful review and for choosing us again. Whether we're replacing a metal roof or addressing a siding leak, our goal is to provide honest recommendations, clear communication, and professional service at a fair price. I'm glad that has been your experience both times.
Your continued trust means a great deal to our team. Thank you for trusting FixRoof with your home.
Chris Swearengin, Owner
FixRoof
FixRoof.com
(855) FIX-ROOF
J
Joann1 reviewiTotal number of Google reviews Joann has written across all businesses on Google Maps, not just this one.
Bradley was great. Came on time and fixed our sofet quick very friendly and professional
Thanks so much
Response from the owner · a month ago
> Thank you, Joann, for the great review! We’re glad Bradley took great care of you and was able to get your soffit repaired quickly. Being on time, friendly, and professional is exactly the level of service we expect from our team. We truly appreciate you choosing FixRoof!
>
> Chris Swearengin, Owner
> FixRoof
> FixRoof.com
> (855) FIX-ROOF
C
Carolyn Hickey2 reviewsiTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Carolyn, thank you for the review and recommendation. A roof installation is one of the most important investments a homeowner can make, and we’re grateful you trusted CS Roofing Company / FixRoof with your project.
Our goal is always to deliver excellent workmanship, clear communication, and a roof that protects your home for years to come. We truly appreciate your support.
Chris Swearengin, Owner
CS Roofing Company / FixRoof
Fixroof.com
(855) Fix- Roof
A
Amy Robinson5 reviewsiTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
I wanted to share the wonderful experience we had with CS roofing. Roger and Andrew were excellent! Our gutters look so nice. Their professionalism and pleasant manner was so nice to experience. Everyone we talked to from the beginning were very nice and accommodating. Thank you also Bradley and Jake. We would recommend your company to anyone.
Price assessment: Great price
Price: $4,000–6,000
Services: Gutter repairs
Response from the owner · 5 months ago
Amy, thank you for taking the time to share this. A smooth project starts long before installation day, so hearing that everyone you spoke with was accommodating and professional means a lot. I’m glad Roger and Andrew delivered on the workmanship and that Bradley and Jake helped make the entire experience seamless.
Gutter repairs may seem simple, but when they’re installed correctly, they protect your roof, siding, and foundation from long-term water damage. I’m glad your new gutters look great and that the process felt as good as the final result.
We truly appreciate the recommendation and the trust you placed in CS Roofing Company / FixRoof.
Chris Swearengin, Owner
CS Roofing Company / FixRoof
Fixroof.com
(855) Fix- Roof
S
Stacy Miller3 reviewsiTotal number of Google reviews Stacy has written across all businesses on Google Maps, not just this one.
Crew was professional and friendly from start to finish. Area was cleaned up as if they were never there. The job was done way before I had expected it to be. My home looks great with my new roof.
Price assessment: Reasonable price
Price: $16,000–18,000
Services: Roof repair
Response from the owner · 6 months ago
Stacy, thank you for the great review. A roof replacement should improve your home — not disrupt it. That means showing up on time, working efficiently, protecting your property, and leaving the area cleaner than we found it. I’m glad our crew delivered a professional experience from start to finish and completed the job ahead of schedule.
Most importantly, I love hearing that your home looks great with the new roof. That transformation is why we do what we do. Thank you for trusting CS Roofing Company / FixRoof with your project.
Chris Swearengin, Owner
CS Roofing Company / FixRoof
Fixroof.com
(855) Fix- Roof
T
Taylor Marcus10 reviewsiTotal number of Google reviews Taylor has written across all businesses on Google Maps, not just this one.
They did a great job! The leak wasn’t fixed on the first try, but they came back out right away and fixed it! They even saw some other issues with my roof they fixed without me asking. 10/10 would recommend them.
Price assessment: Great price
Price: $1–2,000
Services: Roof inspection, Roof damage repair
Response from the owner · 6 months ago
Taylor, thank you for the honest review. Roof leaks can sometimes require a second look, especially when water travels before it shows up inside. What matters is standing behind the work — and I’m glad our team came back out right away and made it right.
During a roof inspection and roof damage repair, we always look beyond the obvious leak source. Catching and fixing additional issues before they turn into bigger problems is part of protecting your home long-term. We appreciate the opportunity to earn your trust and the 10/10 recommendation.
Chris Swearengin, Owner
CS Roofing Company / FixRoof
Fixroof.com
(855) Fix- Roof
K
Kristy Starks10 reviewsiTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
Bradley was awesome to work with! He was super knowledgeable and located the issue with my roof quickly and explained it to me so I could understand. I will definitely have CS roofing out for any roof issues in the future!
Services: Roof repair
Response from the owner · 6 months ago
Kristy, thank you for the great feedback. Roof repair isn’t just about patching a problem — it’s about correctly diagnosing it first. I’m glad Bradley was able to quickly locate the issue, explain it clearly, and make sure you felt confident in the solution. That level of knowledge and communication is exactly what we expect from our team.
We appreciate you trusting CS Roofing Company / FixRoof, and we’ll be here whenever you need us in the future.
Chris Swearengin, Owner
CS Roofing Company/ FixRoof
Fixroof.com
(855) Fix- Roof
V
vivi2 reviewsiTotal number of Google reviews vivi has written across all businesses on Google Maps, not just this one.
Dave stopped by and fixed my roof, and I had a great experience. He was very kind, professional, and took the time to give me really helpful feedback. The work was done well, and I truly appreciated his honesty and care. I would definitely recommend him to anyone who needs roofing work!
Response from the owner · 7 months ago
Vivi, thank you for the kind words. When someone invites us to work on their roof, what they really want is simple: clear answers, honest feedback, and a repair that’s done right the first time. I’m glad Dave delivered that—taking the time to explain what he saw, treating you with respect, and completing the work with care and professionalism.
If you ever need roof repair, a roof inspection, or help spotting issues before they turn into bigger problems, we’re here for you. Thanks again for recommending CS Roofing / FixRoof.
Chris Swearengin, Owner
CS Roofing Company/ FixRoof
Fixroof.com
(855) Fix- Roof
A
Abbey Stimer4 reviewsiTotal number of Google reviews Abbey has written across all businesses on Google Maps, not just this one.
Very responsive and quick to get someone out to do the quote. The time taken to gather supplies took a while but likely no fault of their own. The job was done quickly, professionally, honestly, and so far is holding up great through a few pretty windy Michigan winter days.
Price assessment: Reasonable price
Price: $2,000–4,000
Services: Roof repair for storm & wind damage
Response from the owner · 7 months ago
Abbey, thank you for the thoughtful review. When storm and wind damage affects a roof, homeowners need fast communication, honest guidance, and work that holds up when the weather turns rough. We’re glad our team was responsive, got your quote handled quickly, and completed your roof repair professionally. We also appreciate your patience during the time it took to gather materials. In Michigan winter conditions, having the right supplies and doing the job the right way matters. Most of all, it is great to hear your repair is holding up strong through those windy winter days. Thank you for trusting CS Roofing Company / FixRoof with your home.
Chris Swearengin, Owner
CS Roofing Company / FixRoof
Fixroof.com
(855) Fix-Roof
R
Robert Pawlusiak2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Friendly, prompt, estimator. Helpful and professional office staff. Good and timely job scheduling. Strong field supervisor. The Crew of roofers arrived on time, showed organization and chain of command. The Crew leader, his assistant leaders, and laborers worked efficiently and adjusted when faced with an unforseen problem found in the aged structure. Easy financing, loan approved from phone.
Price assessment: Reasonable price
Price: $10,000–12,000
Services: Roof repair
Response from the owner · 9 months ago
Hi Robert,
Thank you for the detailed and thoughtful review. This really captures how we aim to operate from start to finish. I’m glad the estimator, office staff, scheduling, and field supervision all came together smoothly—and that the crew handled an unforeseen issue in the older structure efficiently and professionally. That ability to adapt without losing momentum is exactly why strong leadership and organization matter on a job site.
It’s also great to hear the financing process was easy and approved right from the phone—we try to remove friction wherever we can.
We appreciate your trust and the opportunity to earn your business. If anything comes up down the road, we’ll be ready.
Best regards,
Chris Swearengin
Owner
CS Roofing
Fixroof.com
