Interior designer · Chicago, IL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%76+19.8Value 15%25+3.8Craft & service penalty45−5.5Experts Score= 70Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.70SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#89 of 103 interior designersiPosition by Experts Score among all companies we track in this category. · better than 14%
4.9★★★★★29 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
DGI Design x Build (Devon Grace Interiors) at a glance
Google reviewers rate DGI Design x Build 4.9 out of 5 based on 29 reviews, with the owner responding to 93% of comments. Clients frequently describe the firm's services as covering full home renovations, interior design, and general contracting, highlighting themes of punctuality, clear communication, and adherence to budgets and timelines. The team is noted for blending traditional and modern styles while managing construction and vendor coordination effectively. One recurring criticism from low-star reviews involves perceptions of unprofessionalism and a lack of respect during client interactions.
Google rating: 4.9 out of 5 from 29 reviews (97% five-star).
Reviews on this page: 29 Google reviews (27 with written comments, 1 with photos).
Owner responses: the business replied to 93% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
This companyInterior Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DGI Design x Build (Devon Grace Interiors): 88/100 on this factor. Category median: 95.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DGI Design x Build (Devon Grace Interiors): 76/100 on this factor. Category median: 96.B
76
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DGI Design x Build (Devon Grace Interiors): 45/100 on this factor. Category median: 96.C
45
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DGI Design x Build (Devon Grace Interiors): 25/100 on this factor. Category median: 95.D
25
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DGI Design x Build (Devon Grace Interiors): 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 44.–
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Bar = this company · dark tick = category median.
Star ratings
29 Google reviews we collected
4.9of 5
5 stars2897%
4 stars00%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 27 written reviews
95%praise
Praise5795%
Complaints35%
Topic share
How often each topic comes up in the written reviews
7topics
Would recommend1322%
Quality & results1220%
Staff & attitude1220%
Speed & response1118%
Communication712%
Price & value35%
Honesty & trust23%
What customers talk about
We read 27 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We highly recommend them regularly to our friends and are so proud to show off their work whenever we can.”
“Quality of design, attention to detail, customer service, all of it.”
“DGI’s strong relationships with their trades and vendors are evident in their professionalism, quality of work, and final results.”
“They were accommodating to all of our asks, being very responsive and patient with lots of opinions from our side.”
“…d that construction projects often involve unforeseen challenges and delays; however, the project was ultimately completed to our great satisfaction.…”
“They truly listened to the specific wants and needs we requested for our space, stayed on budget, and even kept to the timeline - which feels like a r…”
“I cannot speak highly enough of the entire DGI team and that is coming from someone who works in the real estate industry and does a fair amount of remodeling!”
“As a second time client of DGI, we can honestly say they just keep getting better and better.”
People customers mention
Mike8 reviews
Eric4 reviews
Michael3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired DGI Design x Build (Devon Grace Interiors) for 8 kinds of job. Pick one to see what they paid and said.
Joshua6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
As a second time client of DGI, we can honestly say they just keep getting better and better. Quality of design, attention to detail, customer service, all of it. We highly recommend them regularly to our friends and are so proud to show off their work whenever we can.
Emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Working with Devon, Mike, and the whole DGI team to gut renovate and furnish our condo in Chicago was an incredible experience from start to finish. What could have been a very stressful project felt seamless and fun because they handled everything so expertly. They truly listened to the specific wants and needs we…
Billy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had a great experience with DGI on the design of our home build. Devon, Mike, and the rest of the team helped us design the beautiful home we were looking for. They were very helpful in helping us think through aspects of our construction, interacted very well with our GC and helped us manage all the audio,…
Matthew3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
The entire DGI team was a pleasure to work with. From Devon and Mike down through the entire design and construction teams, we encountered nothing but talented, professional and kind people to help see our project through from start to finish.
We worked with DGI for a whole home remodel, including a valuable early…
Emily5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I couldn’t recommend DGI more highly. We recently engaged them as both the general contractor and designer for a full home renovation.
The end result is beautiful—Devon and her design team are immensely talented and brought a creative vision to life that feels both elevated and livable.
One of the biggest…
Kate3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Devon and her team did a great job with our gut renovation. After interviewing multiple design firms, it was clear that they bring an unmatched level of rigor, organization, and professionalism to a field that often seems full of enthusiasts. Devon and Mike presented us a detailed proposal with estimates for each…
As a second time client of DGI, we can honestly say they just keep getting better and better. Quality of design, attention to detail, customer service, all of it. We highly recommend them regularly to our friends and are so proud to show off their work whenever we can.
Design style: Modern
Response from the owner · a week ago
Thank you so much for this nice note, Josh! We always love working with you guys and are so in love with how this home came together.
Emily Schallman5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Working with Devon, Mike, and the whole DGI team to gut renovate and furnish our condo in Chicago was an incredible experience from start to finish. What could have been a very stressful project felt seamless and fun because they handled everything so expertly. They truly listened to the specific wants and needs we requested for our space, stayed on budget, and even kept to the timeline - which feels like a rarity these days. Every time we walk into our home, we still can't believe it's ours. We couldn't recommend DGI more to anyone looking for a talented, organized design firm.
Response from the owner · a week ago
Thank you so much for this nice review, Emily!! We absolutely loved working with you guys and are so in love with how your condo turned out!
silvia71 ***5 reviewsiTotal number of Google reviews silvia71 has written across all businesses on Google Maps, not just this one.
Working with Devon and her exceptionally talented design team, including Michael and Eric, was an excellent experience. We purchased a 20-year-old, 6,000+ square-foot home in Chicago that required a complete renovation and modernization. While we wanted to preserve certain traditional elements of the house, DGI did an outstanding job seamlessly blending traditional and modern design throughout the home.
The results are truly beautiful and impressive. From the outset, the entire team demonstrated a clear understanding of our style preferences and budget. They made what could have been an overwhelming project feel well-managed and even enjoyable. DGI’s strong relationships with their trades and vendors are evident in their professionalism, quality of work, and final results.
Although we did not engage DGI for interior design services—as we prefer to research and source furniture and artwork ourselves—their renovation work exceeded our expectations. Having renovated several homes, we understand that construction projects often involve unforeseen challenges and delays; however, the project was ultimately completed to our great satisfaction.
I would highly recommend DGI for their talent, professionalism, and execution. Our sincere thanks to the entire team!
Response from the owner · 8 months ago
Thank you so much for this nice review, Silvia! Our team loved working with you both and we are so thrilled to hear that you love the final product as much as we do. Hope to work with you again someday!
Billy Nand7 reviewsiTotal number of Google reviews Billy has written across all businesses on Google Maps, not just this one.
We had a great experience with DGI on the design of our home build. Devon, Mike, and the rest of the team helped us design the beautiful home we were looking for. They were very helpful in helping us think through aspects of our construction, interacted very well with our GC and helped us manage all the audio, video, technology, and security vendors as well. They were accommodating to all of our asks, being very responsive and patient with lots of opinions from our side. Importantly, they were very mindful of our budget, and unlike other designers, would make us aware if we were above before making a decision. They were able to find beautiful options that made our budget work. We'd highly recommend DGI.
Response from the owner · 8 months ago
Thank you so much for this nice review, Billy! We all loved working with you guys on your home and are OBSESSED with how it turned out. Hope you enjoy it for many, many years!
Cole Parker5 reviewsiTotal number of Google reviews Cole has written across all businesses on Google Maps, not just this one.
We were so lucky to have the opportunity to work with DGI on the design and remodel of our home. Devon and Mike have created a very special group. Heading into our project, we heard countless horror stories from friends having bad experiences generally with other designers. We, on the other hand, could not have been happier with our experience with DGI. The DGI team met and in most cases blew through our expectations. They were both patient and responsive, they worked with us to fine tune the design to meet our style, they were conscious of our budget, they were creative and they held themselves to a level of professional excellence that made the project fun and exciting. As importantly, the way in which they handled challenges in the project was thoughtful, creative and demonstrated ownership over the project - which ultimately led to great results across the board. We look forward to working with them again.
Response from the owner · 11 months ago
We absolutely loved working with you guys on your home and are OBSESSED with how it all came together. Thank you for being so fun to work with!!
Susan Wolz1 reviewiTotal number of Google reviews Susan has written across all businesses on Google Maps, not just this one.
Our project, in a vintage building, included a complete gut of the kitchen, adding cabinetry in other rooms, updating all electrical and low voltage wiring, adding new lighting and media, and new flooring in several areas.
From beginning to the end, the DGI team was superb. They listened to what we wanted, provided excellent options for us to consider, which lead to a wonderful design. Their sub-contractors were ALL fabulous. It was clear that the sub-contractors had worked together before, and this experience made the project go even more smoothly.
The communications from the team prior to and during construction and the management of the construction by Eric was excellent. He kept everything moving, let us know of any changes or issues and helped us resolve them. As any renovation project reveals unknown issues that demand attention, Eric and the team were able to work these added additions into the flow of the project with minimal disruption.
Importantly, they were able to finish the project within budget. People who have seen the final product have had the most wonderful things to say about it and we couldn’t be happier. And we had a lot of fun throughout.
Response from the owner · a year ago
Thank you so much for the nice review, Susan! We absolutely loved working with you two and had so much fun with this design. We are so happy you love the space and hope you enjoy it every day!
Matthew W3 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
The entire DGI team was a pleasure to work with. From Devon and Mike down through the entire design and construction teams, we encountered nothing but talented, professional and kind people to help see our project through from start to finish.
We worked with DGI for a whole home remodel, including a valuable early assessment to help guide our home search, design and construction. The integration across the team from design to execution was a huge advantage to avoid managing separate teams. And they were able to truly bring a custom vision to life that fits our family.
I would highly recommend DGI to anyone needing a top tier partner for home design and build in Chicago or beyond.
Response from the owner · a year ago
Thank you so much for this nice review, Matt, it means so much to us! We absolutely loved working with you and your family and absolutely love the final result. Nothing makes us happier than happy clients who love their home as much as we do.
Emily D5 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
I couldn’t recommend DGI more highly. We recently engaged them as both the general contractor and designer for a full home renovation.
The end result is beautiful—Devon and her design team are immensely talented and brought a creative vision to life that feels both elevated and livable.
One of the biggest advantages of working with DGI was having both design and construction under one roof. As challenges inevitably arose during the renovation, it was a huge relief not to have to play middleman between separate teams. The process felt far more seamless and integrated because of that.
We’re so grateful to Devon, Mike, Eric, and the rest of the team for helping us create a home we truly love. We'd absolutely recommend DGI to anyone looking for a thoughtful, full-service approach to renovation.
Response from the owner · a year ago
Emily, we appreciate this review so much!! Thank you for taking the time to write it. We absolutely loved working with you and your family and had so much fun throughout the process. I love the final result and it makes me so happy that you all love it as well.
Kate H.3 reviewsiTotal number of Google reviews Kate has written across all businesses on Google Maps, not just this one.
Devon and her team did a great job with our gut renovation. After interviewing multiple design firms, it was clear that they bring an unmatched level of rigor, organization, and professionalism to a field that often seems full of enthusiasts. Devon and Mike presented us a detailed proposal with estimates for each room, and they stayed within the promised parameters. With our GC (we didn't use them for the construction), they were meticulous in their directions and highly communicative, which made the collaboration pretty seamless. Devon herself has a great sense of style and intuition, and we greatly valued her vision.
Response from the owner · a year ago
We absolutely loved working with you guys on your home and are so thrilled with how it came together - forever my favorite green kitchen! Hope your family enjoys it for years to come!
Keith Link14 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Devon, Michael, and the entire team at DGI are AMAZING at what they do. They go up and beyond in every facet of their work. I cannot speak highly enough about what a wonderful organization this is to work with, and would recommend them for any project!
Response from the owner · a year ago
Thank you so much, Keith! We love working with you guys!
