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Diaz Hardwood Flooring

Flooring contractor · Downey, CA · reviewed since 2020

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%91+63Reliability 31%97+29.8Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 34 floor refinishing servicesPosition by Experts Score among all companies we track in this category. · better than 42%
4.9 ★★★★★ 17 Google reviews · 23 photos
88%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 17 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
12%reviews answered by the owner
Apr 2026latest review

Diaz Hardwood Flooring at a glance

Google reviewers rate Diaz Hardwood Flooring 4.9 out of 5 based on 17 reviews, highlighting services such as hardwood installation, refinishing, and laminate flooring. Customers frequently describe the team as punctual, professional, and skilled, noting that they communicate effectively and complete projects on or ahead of schedule. The reviews consistently mention attention to detail and clean work sites, with no recurring criticisms identified in the provided excerpts.

  • Google rating: 4.9 out of 5 from 17 reviews (88% five-star).
  • Reviews on this page: 17 Google reviews (17 with written comments, 9 with photos).
  • Owner responses: the business replied to 12% of reviews.
  • Most recent review: April 30, 2026.
  • Service: Floor Refinishing Service serving Downey, California.

Data from Google, last updated October 26, 2026.

Score profile vs other floor refinishing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: satisfaction.

Satisfaction91Reliability97Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 91 (median 96)Reliability: 97 (median 96)Momentum: 100 (median 100)
Diaz Hardwood FlooringFloor Refinishing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Diaz Hardwood Flooring: 91/100 on this factor. Category median: 96.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Diaz Hardwood Flooring: 97/100 on this factor. Category median: 96.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Diaz Hardwood Flooring: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.

Star ratings

17 Google reviews we collected

  • 5 stars1588%
  • 4 stars212%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 17 written reviews

  • Praise3697%
  • Complaints13%

Topic share

How often each topic comes up in the written reviews

  • Quality & results822%
  • Staff & attitude822%
  • Would recommend719%
  • Speed & response616%
  • Honesty & trust411%
  • Communication38%
  • Price & value13%

What customers talk about

We read 17 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The installation was flawless, and the crew paid great attention to detail, ensuring everything was done right the first time.”
  • “From start to finish, their team was professional, punctual, and incredibly skilled.”
  • “I highly recommend Diaz Hardwood Flooring to anyone looking for top-notch flooring contractors in the area!”
  • “The team was friendly, punctual, and highly skilled, making the entire process seamless and stress-free.”
  • “His experience and integrity will produce remarkable results without taking advantage of the customer.”
  • “Customer service was outstanding—they were always available to answer my questions and provided clear communication throughout the project.”
  • “Had to upgrade my living room and received a fast quote from Diaz Flooring.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

V.2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

The woodworking craftsmanship of Saul Diaz and his team will exceed your expectations! His experience and integrity will produce remarkable results without taking advantage of the customer.

Customer photo from V.'s reviewCustomer photo from V.'s review
Remington5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I recently hired Diaz Hardwood Flooring for Hardwood Flooring in Whittier, CA, and I couldn’t be happier with the results! From start to finish, their team was professional, punctual, and incredibly skilled. They helped me choose the perfect hardwood flooring that matched my style and budget. The installation was…

AlexLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

I had an excellent experience with Diaz Hardwood Flooring in Whittier, CA! I hired them for residential flooring, and from start to finish, their professionalism, craftsmanship, and attention to detail were outstanding. The team was friendly, punctual, and highly skilled, making the entire process seamless and…

Janelle2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amazing work fast and friendly service. I could not be more pleased with the work Diaz Hardwood Flooring completed at my home. I went through numerous companies until I settled on this one and I am beyond satisfied and I will be using them in the future as well as referring to all of my family and friends. Don’t…

Customer photo from Janelle's review
Yaritza3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

In love with my new hardwood floors! I would definitely hire these guys again. They were easy to coordinate with and also got our floors done a couple days ahead of schedule which was a plus. Looking forward to hiring this team to complete a few more projects I have left for my house

Mr.Local Guide · 285 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Amazing work! They came to install flooring in our cabin and it turned out great. It’s one of the first things people mention when they come visit. I highly recommend them and will contract them myself for any future projects.

Photos

Customer reviews

4.9 ★★★★★ 17 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
V. Langle2 reviewsTotal number of Google reviews V. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The woodworking craftsmanship of Saul Diaz and his team will exceed your expectations! His experience and integrity will produce remarkable results without taking advantage of the customer.

Remington Fowler5 reviewsTotal number of Google reviews Remington has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I recently hired Diaz Hardwood Flooring for Hardwood Flooring in Whittier, CA, and I couldn’t be happier with the results! From start to finish, their team was professional, punctual, and incredibly skilled. They helped me choose the perfect hardwood flooring that matched my style and budget. The installation was flawless, and the crew paid great attention to detail, ensuring everything was done right the first time. Customer service was outstanding—they were always available to answer my questions and provided clear communication throughout the project. I highly recommend Diaz Hardwood Flooring to anyone looking for top-notch flooring contractors in the area!

Response from the owner · 6 months ago

Thank you so much for your kind words and thoughtful review! We’re thrilled to hear you’re happy with your new hardwood floors and that our team could provide the professional, detailed service you deserve. It was a pleasure helping you find the perfect flooring to fit your style and budget. Please don’t hesitate to reach out if you need anything in the future!

Alex ReyesLocal Guide · 3 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had an excellent experience with Diaz Hardwood Flooring in Whittier, CA! I hired them for residential flooring, and from start to finish, their professionalism, craftsmanship, and attention to detail were outstanding. The team was friendly, punctual, and highly skilled, making the entire process seamless and stress-free. My floors look absolutely stunning and have transformed the look of my home. I highly recommend Diaz Hardwood Flooring to anyone in need of a reliable and top-quality flooring contractor. Will definitely use them again!

Response from the owner · 6 months ago

Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that you had a seamless and stress-free experience with our team and that your new floors have transformed your home. It was a pleasure working with you, and we look forward to helping with any future flooring needs. We truly appreciate your recommendation!

Jon Ross1 reviewTotal number of Google reviews Jon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

This fine Sunday morning, I woke up feeling a deep sense of gratitude—for my life, my good health, and the simple yet profound joy of walking barefoot across the immaculate hardwood floors that now grace my home. As I sip my morning coffee and listen to the birds chirping in the trees outside, I can’t help but reflect on how Saul and his team at Diaz Hardwood Flooring turned my condo remodeling project into something truly special. From start to finish, their professionalism, expertise, and attention to detail were nothing short of outstanding. During our initial consultation, Saul took the time to understand my vision, offering insightful recommendations that helped me choose the perfect flooring to complement my space. His extensive knowledge of hardwood, vinyl, laminate, and bamboo options made the decision process smooth and stress-free. The installation itself was executed with flawless craftsmanship. Every plank was laid with precision, every seam seamless, and the final result exceeded my expectations. Saul’s team worked efficiently, keeping the space clean and ensuring that every detail was attended to with care. What truly sets Diaz Hardwood Flooring apart, however, is their commitment to customer satisfaction. Throughout the process, Saul was communicative, responsive, and genuinely invested in making sure I was happy with the results. His passion for his craft shines through in the quality of his work, and his team’s professionalism made the entire experience effortless and enjoyable. I can’t recommend Diaz Hardwood Flooring highly enough. Thanks to Saul and his incredible team, I get to start each morning on the kind of foundation that makes my tiny condo feel like a spacious meditative retreat. If you're considering new flooring, do yourself a favor and call Saul. You won’t regret it.

Janelle Graves2 reviewsTotal number of Google reviews Janelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing work fast and friendly service. I could not be more pleased with the work Diaz Hardwood Flooring completed at my home. I went through numerous companies until I settled on this one and I am beyond satisfied and I will be using them in the future as well as referring to all of my family and friends. Don’t hesitate this company lives up to all expectations!!

Yaritza Cruz3 reviewsTotal number of Google reviews Yaritza has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

In love with my new hardwood floors! I would definitely hire these guys again. They were easy to coordinate with and also got our floors done a couple days ahead of schedule which was a plus. Looking forward to hiring this team to complete a few more projects I have left for my house

Mr. ELocal Guide · 285 reviewsTotal number of Google reviews Mr. has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing work! They came to install flooring in our cabin and it turned out great. It’s one of the first things people mention when they come visit. I highly recommend them and will contract them myself for any future projects.

Amy2 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best work that has been done in our home! We’ve had pretty unprofessional experiences and results in the past but this was one of the cleanest. Mr. Diaz will definitely be hearing from us, friends and family from now on.

Olivia Reyes9 reviewsTotal number of Google reviews Olivia has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Amazing work done by Diaz hard wood flooring co. My house looks absolutely amazing thanks to their amazing work! If you're in need of new floors, i would definitely recommend them!

Ruth Serrano3 reviewsTotal number of Google reviews Ruth has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My family and I were looking for someone to get rid of old carpet for a long time and my parents wouldn’t trust just anyone. My friend Sara told me about Diaz Flooring and highly recommend them. I set up a time with Saul and his team and they did an exceptional job. They were diligent, kind and reliable. The way they left our new living room floor, speaks for itself!

Diaz Hardwood Flooring on Google Maps →

Business details