Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
Customers frequently highlight rapid response times, professional conduct, and clear communication during roadside assistance and towing services. Positive feedback often notes that drivers arrived quickly to resolve issues like breakdowns or flat tires. However, some low-star reviews criticize poor phone manner, billing disputes involving collection agencies, and vehicle damage incurred during the towing process.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Bar = this company · dark tick = category median.
1,513 Google reviews we collected
Phrases our text analysis found in 1,385 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 1,385 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Daric Gunn did an awesome job - he called ahead of time, showed up quickly, and was super kind and efficient!”
“and never let to driver again oh and did I forget to say I watch him light up something in the truck most likely a joint so unprofessional!”
“Had exceptional customer service along with speedy and to the job fast I was grateful for his help”
“Roberto Garcia came to my place to service a call by Tesla’s unresponsive roadside team.”
“Really appreciated his great attitude and excellent service.”
“The person who answered the phone was extremely impatient and had a terrible attitude.”
“Daric Gunn got here fast absolute perfect service would recommend!”
“I would never recommend this company for any service.”
“Fast pickup, excellent service, great communication.”
“It’s not every day you come across someone who genuinely cares about helping people.”
“These people are liars and will screw you over so if you have to deal with them make sure to do your homework and don't trust what they tell you (or d…”
“Very friendly and got the job done quickly and at a reasonable price.”
“Decent service but way overcharged.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Dick's Community Towing Campbell for 8 kinds of job. Pick one to see what they paid and said.
Derek gun came to my rescue as a truck that I had borrowed to do a dump run broke down on me on the freeway. He was courteous and easy to work with.
Daric Gunn was amazing!! So helpful. And so kind and truly dedicated. Turned a difficult evening into a really good one. Thanks Daric.
Daric Gunn Had exceptional customer service along with speedy and to the job fast I was grateful for his help
Daric Gunn did an awesome job - he called ahead of time, showed up quickly, and was super kind and efficient!
Daric Gunn arrived quickly and was very friendly, professional, and helpful. Really appreciated his great attitude and excellent service. Highly recommend!
I had a great experience with AAA thanks to Daric Gunn! He was professional, friendly, helpful, and made a stressful situation so much easier to deal with. He provided excellent customer service, was very respectful, and went above and beyond to make sure everything went smoothly. It’s not every day you come across…
| Job | Reviews | Category typical |
|---|---|---|
| Car towing | 510 | — |
| Special vehicle towing | 94 | — |
| Battery service | 76 | — |
| Tire change | 47 | — |
| Car lockouts | 37 | — |
| Local hauling | 26 | — |
| Long distance hauling | 20 | — |
| Battery | 6 | — |
4.9 ★★★★★ 1,513 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Derek gun came to my rescue as a truck that I had borrowed to do a dump run broke down on me on the freeway. He was courteous and easy to work with.
Daric Gunn was amazing!! So helpful. And so kind and truly dedicated. Turned a difficult evening into a really good one. Thanks Daric.
Daric Gunn Had exceptional customer service along with speedy and to the job fast I was grateful for his help
Daric Gunn did an awesome job - he called ahead of time, showed up quickly, and was super kind and efficient!
Daric Gunn arrived quickly and was very friendly, professional, and helpful. Really appreciated his great attitude and excellent service. Highly recommend!
Daric Gunn
Daric Gunn is awesome. Got here really fast.
Daric Gunn got here fast absolute perfect service would recommend!!
Daric Gunn was quick and cool. Thank you big guy!
Daric Gunn did awesome job got here fast
Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts
