Lilace Penrod4 reviewsTotal number of Google reviews Lilace has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJust needed air and took 20 minutes. A little hard. Thanks
Discount Tire
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%45+24.5Reliability 24%20+4.8Value 14%97+13.7Replies to reviews 7%34+2.4Momentum penalty54−4.6Experts Score= 41Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.41SCORE
CGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#96 of 98 tire shopsPosition by Experts Score among all companies we track in this category. · better than 2%
4.6 ★★★★★ 899 Google reviews · 23 photos
81%five-star reviews
4.33★last 12 monthsAverage stars on reviews from the last 12 months only.
15.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
15%reviews answered by the owner
Oct 2026latest review
Discount Tire at a glance
Google reviewers rate Discount Tire in Boise City 4.6 out of 5 based on 899 reviews, with the owner responding to 15 percent of them. Customers frequently praise the staff for friendly communication, professional service, and affordable pricing for tire rotations, repairs, and installations. Many note that making online appointments helps avoid long wait times in the busy store. However, some low-star reviews criticize inconsistent service quality, including improper tire balancing, excessive wait times, and aggressive upselling or billing disputes.
- Google rating: 4.6 out of 5 from 899 reviews (81% five-star).
- Reviews on this page: 899 Google reviews (673 with written comments, 17 with photos).
- Owner responses: the business replied to 15% of reviews.
- Most recent review: October 27, 2026.
- Service: Tire Shop serving Boise City, Idaho.
Data from Google, last updated November 2, 2026.
Score profile vs other tire shops
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Discount Tire: 45/100 on this factor. Category median: 82.C
45
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Discount Tire: 20/100 on this factor. Category median: 76.D
20
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Discount Tire: 97/100 on this factor. Category median: 100.A
97
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Discount Tire: 54/100 on this factor. Category median: 100.C
54
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Discount Tire: 34/100 on this factor. Category median: 44.D
34
Bar = this company · dark tick = category median.
Star ratings
899 Google reviews we collected
- 5 stars73181%
- 4 stars748%
- 3 stars273%
- 2 stars162%
- 1 star516%
Praise vs complaints
Phrases our text analysis found in 673 written reviews
- Praise81995%
- Complaints475%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3049%
- Reasonable2236%
- Overpriced35%
- Not sure610%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude23327%
- Speed & response19523%
- Quality & results16819%
- Price & value14817%
- Would recommend718%
- Communication273%
- Honesty & trust243%
What customers talk about
We read 673 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Grady and his team were very helpful and professional!”
“Eli was dismissive, spoke rudely, and could not provide any helpful information.”
“Make an appointment and things will be quick, otherwise, it will take a while.”
“Stopped in because my right front tire was slowly losing air pressure, when I spoke with the guy at the counter he said I’d have to leave the vehicle…”
“Best price for my ties in town and excellent service”
“Fast forward to a couple of weeks later, the same tire was still leaking air.”
“Tire protection is very reasonably priced and has saved me a lot of money throughout the years.”
“Mike, was super rude to my wife and I and tried overcharging us by $150 from what Kenneth originally quoted us over the phone.”
“It is a very busy store so I recommend you do everything online and/or call the (888) number they reference vs calling the store directly.”
“Now if you care about YOUR SAFETY at all, you’ll avoid this place at all costs!”
“Explained everything really well and I didn’t feel like I was being “mansplained” which happens a lot at tire shops.”
“They do an excellent job with my FJ and I finally trusted them with my Porsche.”
“Fully feeling as if I just got scammed out of a couple grand, OUCH!”
People customers mention
- Overland 9 reviews
- Walmart 8 reviews
- Eli 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Discount Tire for 2 kinds of job. Pick one to see what they paid and said.
Recent reviews
TimLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Grady and his team were very helpful and professional! They had my tire rotation and balance done almost 30 minutes faster than quoted! Thanks Guys!
Great priceTires
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Your folks fixed a flat tire and told me whether it was OK. They did a very professional job and thanked me for stopping by! I've been utilizing Discount Tire for over twenty years. Thanks again!!
Great priceTires
BrianLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
All the staff here were friendly and professional. It is a very busy store so I recommend you do everything online and/or call the (888) number they reference vs calling the store directly. Make an appointment and things will be quick, otherwise, it will take a while.
Reasonable priceTires
RayLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Drop by to get one tire replaced. I figured since it was late (15 minutes til close) that I would check and see if they could do it the next day. They went ahead and got it done that evening. Amazing customer service!!
David11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I recently had new tires purchased and installed at this location. Service was timely. The prices were good. The lobby is lovely and the people were friendly. Definitely recommend as a place to get new tires
Tires
KylieLocal Guide · 96 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Heber is the man! So kind, so helpful and just all around awesome experiences with him. Explained everything really well and I didn’t feel like I was being “mansplained” which happens a lot at tire shops. Highly recommend this shop!
Great priceTires
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Tires | 63 | — |
| General repairs | 2 | — |
Compare with
Photos
Customer reviews
4.6 ★★★★★ 899 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Tim ClevelandLocal Guide · 9 reviewsTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrady and his team were very helpful and professional! They had my tire rotation and balance done almost 30 minutes faster than quoted! Thanks Guys!
- Price assessment: Great price
- Services: Tires
Response from the owner · a week ago
Tim Cleveland, balanced tires make for a smoother, more comfortable drive. Glad your visit in Boise helped keep things aligned.
John Nordling1 reviewTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleYour folks fixed a flat tire and told me whether it was OK. They did a very professional job and thanked me for stopping by! I've been utilizing Discount Tire for over twenty years. Thanks again!!
- Price assessment: Great price
- Services: Tires
Response from the owner · a week ago
John Nordling, every tire is carefully evaluated to make sure repair is the safe option. Glad your visit in Boise worked out well.
Brian FongLocal Guide · 27 reviewsTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAll the staff here were friendly and professional. It is a very busy store so I recommend you do everything online and/or call the (888) number they reference vs calling the store directly. Make an appointment and things will be quick, otherwise, it will take a while.
- Price assessment: Reasonable price
- Services: Tires
Response from the owner · 2 weeks ago
We’re so happy you had a smooth visit, Brian Fong. Discount Tire in Boise takes pride in quick appointments, same-day service, and expert tire care.
Ray WhiteLocal Guide · 21 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDrop by to get one tire replaced. I figured since it was late (15 minutes til close) that I would check and see if they could do it the next day. They went ahead and got it done that evening. Amazing customer service!!
Response from the owner · 3 weeks ago
We appreciate your feedback, Ray White! It’s wonderful to know our team at Discount Tire in Boise made your tire service smooth and efficient. We look forward to helping with your next tire rotation or inspection.
David Brown11 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI recently had new tires purchased and installed at this location. Service was timely. The prices were good. The lobby is lovely and the people were friendly. Definitely recommend as a place to get new tires
- Services: Tires
Response from the owner · 3 weeks ago
We’re so glad you’re satisfied, David Brown! Discount Tire in Boise is committed to fast, professional tire service that keeps your vehicle performing its best. Thanks for the review!
BraydenLocal Guide · 34 reviewsTotal number of Google reviews Brayden has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEDIT: Lowered from 4 stars to 1 because the tires were improperly balanced during installation, and were still off balance after coming back a second time. I had to go to the State St location in Garden City to get the job done correctly. ORIGINAL POST: Got a set of Nokian Outpost APTs for my RAV4. They were price matched with Walmart, so I got nearly 300 dollars off of Discount Tire's list price. I watched the whole installation and I'm satisfied over all. Took about 45-55 minutes from when I parked to when I drove off. Only gripe is that the hub caps on my wheels weren't re-installed with proper care. The caps weren't properly aligned so if I had to add or deplete air at the gas station the cap would've come between the tire stem valve and the nozzle. It's something that took me about 5 minutes to correct after I got home. The lug nuts were torqued to 80 ft lbs instead of the 76 specified by Toyota but that's purely a nitpick. Other than that, I'm happy with the experience.
Response from the owner · a month ago
Thanks for your review, Brayden. Discount Tire in Boise is proud to provide professional tire installation and rotation services you can trust.
Duane WinterrothLocal Guide · 220 reviewsTotal number of Google reviews Duane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful! Highly recommend.
- Price assessment: Reasonable price
- Services: Tires
Response from the owner · 3 weeks ago
Thank you for the 5 stars, Duane Winterroth! At Discount Tire in Boise, we’re proud to offer reliable tire repair and alignment services backed by our low-price guarantee.
Kylie K Brede Real EstateLocal Guide · 96 reviewsTotal number of Google reviews Kylie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHeber is the man! So kind, so helpful and just all around awesome experiences with him. Explained everything really well and I didn’t feel like I was being “mansplained” which happens a lot at tire shops. Highly recommend this shop!
- Price assessment: Great price
- Services: Tires
Response from the owner · a month ago
We’re grateful for your support, Kylie K Brede Real Estate. At Discount Tire in Boise, we believe in integrity, fair pricing, and expert tire guidance.
Craig BorenLocal Guide · 202 reviewsTotal number of Google reviews Craig has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAccepted scheduled appointment time and completed work directly. Thanks Eli and crew.
- Price assessment: Great price
- Services: Tires
Response from the owner · a month ago
Thank you, Craig Boren! It’s great to hear you enjoyed your visit to Discount Tire in Boise. Our mission is to deliver dependable tire care and value every time you stop in.
Business details
- Address: 7996 W Overland Rd, Boise, ID 83709
- Phone: (208) 982-3917
- Website: discounttire.com
- Service area: Boise City, ID