iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 44 leak detection servicesiPosition by Experts Score among all companies we track in this category. · better than 70%
4.9★★★★★496 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
76%reviews answered by the owner
$383typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Doctor Drips Plumbing 4.9 out of 5 based on 496 reviews, with the owner responding to 76% of them. Customers frequently cite prompt arrival, clear communication, fair pricing, and professional service for issues like water heater repairs and leak fixes. However, some low-star reviews describe missed appointments, unreturned calls, and dissatisfaction with costs or damage caused during repairs.
Google rating: 4.9 out of 5 from 496 reviews (97% five-star).
Reviews on this page: 496 Google reviews (373 with written comments, 5 with photos).
Owner responses: the business replied to 76% of reviews.
Most recent review: October 21, 2026.
Service: Leak Detection Service serving Nashville, Tennessee.
Data from Google, last updated October 25, 2026.
Score profile vs other leak detection services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyLeak Detection Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Doctor Drips Plumbing - Nashville: 95/100 on this factor. Category median: 93.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Doctor Drips Plumbing - Nashville: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Doctor Drips Plumbing - Nashville: 100/100 on this factor. Category median: 95.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Doctor Drips Plumbing - Nashville: 100/100 on this factor. Category median: 98.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Doctor Drips Plumbing - Nashville: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Doctor Drips Plumbing - Nashville: 100/100 on this factor. Category median: 94.A
100
Bar = this company · dark tick = category median.
Star ratings
496 Google reviews we collected
4.9of 5
5 stars48097%
4 stars102%
3 stars00%
2 stars20%
1 star41%
Praise vs complaints
Phrases our text analysis found in 373 written reviews
99%praise
Praise87099%
Complaints121%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price2233%
Reasonable4264%
Overpriced12%
Not sure12%
$383-8% vs typical leak detection services
Middle half of what 51 customers paid ($261–$645) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response21424%
Staff & attitude21024%
Quality & results12815%
Would recommend11213%
Price & value9411%
Communication809%
Honesty & trust445%
What customers talk about
We read 373 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great communication, upfront on pricing, able to get to us within 24 hours of a call and even made sure to give my dogs some love.”
“Made an appointment for a leak inspection and the plumber never showed up after I waited for 3 hours.”
“…ervice that I called in so late in the day on a Friday, but they were friendly and dispatched Brandon almost immediately to diagnose and then fix the…”
“Courteous, excellent work, and he went the extra mile to make sure everything was functioning.”
“The second job which was messed up by others re-done excellent and quick”
“5 stars for a great installation, as well as being an all-round great person, highly recommended!”
“They were also very Reasonably priced considering my situation.”
“I called several companies and Doctor Drips was the only one I called that could get me in same day and wasn’t overpriced.”
“Very communicative, easy to schedule, and Brandon was fantastic.”
“You don’t find people that are genuine, competent, and care about the customer not just the job, anymore.”
People customers mention
Jance25 reviews
Tom17 reviews
Buck9 reviews
Luke7 reviews
Brandon6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Doctor Drips Plumbing - Nashville for 8 kinds of job. Pick one to see what they paid and said.
Leighton14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Great communication, upfront on pricing, able to get to us within 24 hours of a call and even made sure to give my dogs some love. Would highly recommend!
Paid $600–800Reasonable price
David7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I’m very pleased with Dr. Drips and would recommend them to anyone. Branden and his team were wonderful to work with. They were professional and very timely getting the project done. They were also very Reasonably priced considering my situation.
David Bibee
Andrew2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Courteous, excellent work, and he went the extra mile to make sure everything was functioning. He even arrived earlier than first expected.
Paid $200–400Reasonable priceToilet repair
Lisa6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Lots of problem solving and friendly efficient service. Very prompt and affordable too.
Paid $200–400Great priceToilet repair
TerriLocal Guide · 21 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Robbie was timely, courteous, professional and fixed my problem with a leaking refrigerator water line in minutes. He also took time to answer questions about a faulty job on sewer lines done long ago that will at some point need attention. I’d call Dr. Drip again in a heartbeat!
Paid $1–200Great price
Shawn9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Fast and friendly service scheduled next day. Brandon arrived early, and was friendly, professional, and earnest. He worked hard to provide options with prices and likely outcomes to solve a tricky plumbing problem. Recommended.
Thank you Mary for your review and your business. We strive for excellence plumbing service, I’m glad we provided just that. Call us anytime for your plumbing needs.
Leighton Birchard14 reviewsiTotal number of Google reviews Leighton has written across all businesses on Google Maps, not just this one.
Great communication, upfront on pricing, able to get to us within 24 hours of a call and even made sure to give my dogs some love. Would highly recommend!
Price assessment: Reasonable price
Price: $600–800
Response from the owner · 3 days ago
Thank you Leighton, we always strive to get out as quick as possible. We appreciate your business, dont hesitate to call us for future needs.
PS We Love Doggies
Luke Dressman3 reviewsiTotal number of Google reviews Luke has written across all businesses on Google Maps, not just this one.
Always very easy to deal with. I was able to get service quickly for a routine cleaning of my tank less water heater. In the past, when I had a more complicated issue, they went above and beyond to fix it in a timely manner.
Update: They have once again provided excellent and fast service. I will always use this company. Always reliable and trustworthy!
Response from the owner · 11 months ago
Thanks Josh for the great review. Reach out anytime, we would love to help again.
Celia Gregory11 reviewsiTotal number of Google reviews Celia has written across all businesses on Google Maps, not just this one.
I really didn’t expect to get a plumber over same-day for my emergency service that I called in so late in the day on a Friday, but they were friendly and dispatched Brandon almost immediately to diagnose and then fix the problem under my house. So grateful!
Robbie and the Doctor Drips Plumbing team took really good care of us getting a couple of leaks fixed and they did a phenomenal job were a pleasure to work with!
Services: Faucet repair, Faucet installation
Response from the owner · a week ago
Thank you And, for the great review. I’m glad Robbie was able to take care of your water leaks. We appreciate your business. Reach out any time, we would love to work with you again.
David Bibee7 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
I’m very pleased with Dr. Drips and would recommend them to anyone. Branden and his team were wonderful to work with. They were professional and very timely getting the project done. They were also very Reasonably priced considering my situation.
David Bibee
Courteous, excellent work, and he went the extra mile to make sure everything was functioning. He even arrived earlier than first expected.
Price assessment: Reasonable price
Price: $200–400
Services: Toilet repair
Response from the owner · 59 minutes ago
Thank you Andrew, we appreciate your business and for your time to leave us a review. We teach our plumbers to test everything throughly before leaving. Reach out anytime for future plumbing needs.
Lisa williams6 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
