iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%86+20.8Value 14%100+14.1Replies to reviews 7%87+6.2Craft & service penalty83−1.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#37 of 92 packing servicesiPosition by Experts Score among all companies we track in this category. · better than 60%
4.8★★★★★1,102 Google reviews · 24 photos
93%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$2.5ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently describe the moving crews as professional, courteous, and efficient, noting that they handled belongings with care and arrived on time. Positive feedback highlights the team's ability to work quickly and communicate effectively during local and long-distance relocations. However, lower-rated reviews identify patterns of damaged or missing items, poor packing techniques, and unexpected additional fees that significantly exceeded initial estimates.
Google rating: 4.8 out of 5 from 1,102 reviews (93% five-star).
Reviews on this page: 1,102 Google reviews (948 with written comments, 30 with photos).
Owner responses: the business replied to 86% of reviews.
Most recent review: November 2, 2026.
Service: Packing Service serving O'Fallon, Missouri.
Data from Google, last updated November 6, 2026.
Score profile vs other packing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Dodge Moving & StoragePacking Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dodge Moving & Storage: 91/100 on this factor. Category median: 89.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dodge Moving & Storage: 86/100 on this factor. Category median: 82.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Dodge Moving & Storage: 83/100 on this factor. Category median: 86.A
83
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dodge Moving & Storage: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dodge Moving & Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Dodge Moving & Storage: 87/100 on this factor. Category median: 95.A
87
Bar = this company · dark tick = category median.
Star ratings
1,102 Google reviews we collected
4.8of 5
5 stars1,02293%
4 stars343%
3 stars81%
2 stars61%
1 star323%
Praise vs complaints
Phrases our text analysis found in 948 written reviews
96%praise
Praise1,54396%
Complaints584%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price3832%
Reasonable4841%
Overpriced00%
Not sure3126%
$2.5k+156% vs typical packing services
Middle half of what 58 customers paid ($926–$4.9k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude55435%
Speed & response39925%
Quality & results31820%
Would recommend19412%
Communication724%
Price & value443%
Honesty & trust201%
What customers talk about
We read 948 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Their experience, professionalism, and attention to detail were evident throughout the entire process.”
“We are in a multi-month claims process with the Mayflower Group, who have been outright disrespectful, lacked any compassion whatsoever, and non-communicative.”
“We had a lot of goods and they efficiently unloaded and unpacked everything.”
“The movers we had were incredibly slow and unorganized.”
“Jeff and Seth did an outstanding job delivering my household goods!”
“We had items stolen and multple claims for damaged or broken items.”
“If you’re looking for a reliable, professional moving company that genuinely cares about your belongings, I highly recommend Dodge Moving & Storage!”
“We will never again use a moving company if they’re all like this.”
“The team was very nice, easy to work with, professional and efficient.”
“Late arrivals (both days), zero communication on status, they were missing basic equipment necessary to do the job, seemed not to care about taking ch…”
“They are reasonably priced, incredibly professional and efficient.”
“Watch out for this company because they purposely under quote their estimates and then hit you with additional fees that are half of the originally qu…”
“All were honest and forthright, worked hard and fast with heavy boxes and hot weather.”
People customers mention
Vince50 reviews
Freddie45 reviews
Lloyd41 reviews
Darrion37 reviews
Floyd32 reviews
Terrell31 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dodge Moving & Storage for 8 kinds of job. Pick one to see what they paid and said.
Sscott11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Vince, Sean, John, and Chris were very professional and courteous. Would recommend highly!
RRob6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jeff and the crew was very courteous and polite and took very good care of my property and home during the loading. Jeff, Tony and Macio were great. Couldn’t have had a better crew.
Paid $5,000+Reasonable priceService not listed
MMartinaLocal Guide · 33 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We used Alexander O‘Brien and his crew for the unpacking service and they did a fantastic job. We had a lot of goods and they efficiently unloaded and unpacked everything. The team was very nice, easy to work with, professional and efficient. Everything was handled with care and taken care of.
LLaura7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
These guys and girl are awesome!! Handled with care and detail. Peaceful day moving. Thank you
Paid $5,000+Reasonable priceMoving-related packingOversized-item movingService not listed
DDD1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Jeff, Seth, Anthony, and John were super friendly and gets the work done! Very quick and efficient! Highly recommend this crew and company!
DDeborah2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jeff, Mario, and Darrien made a hard day so much easier for me. It’s an impossible task to pack up a lifetime, but they did it with care and compassion in addition to expertise. They were kind and patient with me while I navigated a temporary issue with the gate not opening at the storage place. This was an…
Jeff and Seth did an outstanding job delivering my household goods! Their experience, professionalism, and attention to detail were evident throughout the entire process. Having worked with more than 12 different moving companies over the years, I can confidently say they were the best team I’ve encountered.
They handled my belongings with exceptional care and treated everything as if it were their own. If you’re looking for a reliable, professional moving company that genuinely cares about your belongings, I highly recommend Dodge Moving & Storage!
Thank you, Jeff and Seth, for making this such a positive experience!
Services: Local moving
Response from the owner · 2 days ago
Thank you, Mark! We appreciate your kind words about Jeff and Seth. It's wonderful to hear that their professionalism and care made your moving experience so positive. Your recommendation means a lot to us!
S
scott lang11 reviewsiTotal number of Google reviews scott has written across all businesses on Google Maps, not just this one.
Jeff and the crew was very courteous and polite and took very good care of my property and home during the loading. Jeff, Tony and Macio were great. Couldn’t have had a better crew.
Price assessment: Reasonable price
Price: $5,000+
Services: Service not listed
Response from the owner · a week ago
Thank you, Rob! We appreciate your kind words about Jeff, Tony, and Macio. It’s great to hear that they took such good care of your property and home. Your satisfaction means a lot to us!
C
Connie Bone1 reviewiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
Thank you, Marichelle! We appreciate your kind words and are glad to hear that Jeff and his team provided you with a professional experience. Your recommendation means a lot to us!
M
Martina HLocal Guide · 33 reviewsiTotal number of Google reviews Martina has written across all businesses on Google Maps, not just this one.
We used Alexander O‘Brien and his crew for the unpacking service and they did a fantastic job. We had a lot of goods and they efficiently unloaded and unpacked everything. The team was very nice, easy to work with, professional and efficient. Everything was handled with care and taken care of.
Thank you, Martina! We're glad to hear that Alexander and his crew provided you with a fantastic unpacking experience. It’s wonderful to know that you found them professional and efficient. We appreciate your kind words!
