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Doggy Lama Pet Care

Dog walker · Walnut Creek, CA · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%95+24.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 131 pet servicesPosition by Experts Score among all companies we track in this category. · better than 96%
5.0 ★★★★★ 132 Google reviews · 24 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
2%reviews answered by the owner
Sep 2026latest review

Doggy Lama Pet Care at a glance

Google reviewers rate Doggy Lama Pet Care five stars based on 132 reviews, highlighting services such as dog walking, puppy play groups, boarding, and positive reinforcement training. Customers frequently praise the team for punctuality, flexible scheduling, and consistent communication through detailed daily photo updates and written reports. The business is noted for accommodating dogs with anxiety, reactivity, or special health needs, with staff often going beyond standard duties to assist clients in finding alternative pet care solutions when necessary.

  • Google rating: 5.0 out of 5 from 132 reviews (100% five-star).
  • Reviews on this page: 132 Google reviews (128 with written comments, 18 with photos).
  • Owner responses: the business replied to 2% of reviews.
  • Most recent review: September 29, 2026.
  • Service: Pet Service serving Walnut Creek, California.

Data from Google, last updated October 29, 2026.

Score profile vs other pet services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction99Reliability95Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 99 (median 80)Reliability: 95 (median 72)Craft & service: 99 (median 95)Value: 100 (median 94)Momentum: 100 (median 100)
Doggy Lama Pet CarePet Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Doggy Lama Pet Care: 99/100 on this factor. Category median: 80.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Doggy Lama Pet Care: 95/100 on this factor. Category median: 72.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Doggy Lama Pet Care: 99/100 on this factor. Category median: 95.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Doggy Lama Pet Care: 100/100 on this factor. Category median: 94.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Doggy Lama Pet Care: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 47.–
–

Bar = this company · dark tick = category median.

Star ratings

132 Google reviews we collected

  • 5 stars132100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 128 written reviews

  • Praise18897%
  • Complaints63%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price114%
  • Reasonable686%
  • Overpriced00%
  • Not sure00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude5830%
  • Would recommend3317%
  • Honesty & trust3116%
  • Communication2915%
  • Speed & response2412%
  • Quality & results168%
  • Price & value32%

What customers talk about

We read 128 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Beyond her expertise, Vero feels like an instant confidant.”
  • “10/10, I don’t even need a dog walker and I want to hire them”
    “They do a great job training her and playing with her and I could not recommend them more highly.”
  • “She gave us practical homework to strengthen his trust in us, taught us effective ways to de-escalate him when triggered, and helped us navigate his m…”
  • “I always got a fun update with photos after her walks and all of their communication was prompt and professional.”
  • “It’s immediately clear how well-versed she is in her craft, and we wouldn’t hesitate to recommend her to anyone looking for an exceptional trainer!”
  • “The team at Doggy Lama did an excellent job with our complicated pup, Ari.”
  • “Their pricing is more than reasonable, and the services are the best.”

People customers mention

  • Molly 27 reviews
  • Vanessa 11 reviews
  • Merrigold 9 reviews
  • Jeysi 8 reviews
  • Vero 7 reviews
  • Dorothy 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Doggy Lama Pet Care for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

Annie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★

Can’t say enough about how impressed I am with this business! I contacted Molly about pet sitting, she informed me that they don’t offer that service and then proceeded to go out of her way to help me find someone who could, even creating a post for a facebook group of east bay dog professionals. 10/10, I don’t even…

Other pet daycare
AmyLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jeysi and Doggy Lama were so lovely with my dog, Coco! I always got a fun update with photos after her walks and all of their communication was prompt and professional. I can only recommend them!

Reasonable priceDog walking
Brittany2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

The team at Doggy Lama did an excellent job with our complicated pup, Ari. Ari has a history of chronic health issues along with reactivity and the Doggy Lama team was really flexible about helping us meet Ari where she was it. We loved working with Vanessa and Tom for her walks. The photo updates and written…

Customer photo from Brittany's reviewCustomer photo from Brittany's review
Dog walking
Maggie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Dorothy at Doggy Lama has been walking Gracie for several years. Gracie sits every morning, eagerly awaiting the best part of her day. When she hears Dorothy’s car, her tail goes crazy. We’re so grateful to have the loving, dependable, professional help of Doggy Lama in our lives, including the daily reports and…

Reasonable priceDog walking
AjaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Bramble celebrated his second birthday with Doggy Lama last month! He wouldn't be the amazing young guy that he is without the care, expertise, and joyfulness of the entire team during his tenderest, most formative months, and we are beyond grateful. We get endless compliments and praise for what a well-rounded,…

Reasonable priceOther pet daycareDog daycareDog training
Irene6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We absolutely love Molly and the whole Doggy Lama team! From the very beginning, Molly has been so communicative, kind, and flexible and she always sends the best photo updates that brighten our day. When Wilma first started going to Molly, she was a shy and timid pup who wasn’t comfortable being off leash. Over…

Customer photo from Irene's review
Reasonable priceDog walkingDog boarding

Photos

Customer reviews

5.0 ★★★★★ 132 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Annie Beilby1 reviewTotal number of Google reviews Annie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Can’t say enough about how impressed I am with this business! I contacted Molly about pet sitting, she informed me that they don’t offer that service and then proceeded to go out of her way to help me find someone who could, even creating a post for a facebook group of east bay dog professionals. 10/10, I don’t even need a dog walker and I want to hire them

  • Services: Other pet daycare
Ruby Tumber8 reviewsTotal number of Google reviews Ruby has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We did six sessions with Vero for our 9-to-10-month-old cattle dog, Levi, who we adopted 4 months ago. Given his breed and young age, he has a very specific temperament—essentially something akin to a chupacabra. Vero worked with us patiently using positive reinforcement to help manage his reactivity around big triggers like cats and squirrels, while also sharpening his recall. She gave us practical homework to strengthen his trust in us, taught us effective ways to de-escalate him when triggered, and helped us navigate his mild separation anxiety. We’ve already seen steady progress and feel equipped to keep building on it. Beyond her expertise, Vero feels like an instant confidant. She made herself available between sessions for check-ins and always welcomed our questions. It’s immediately clear how well-versed she is in her craft, and we wouldn’t hesitate to recommend her to anyone looking for an exceptional trainer! We also utilize Doggy Llama for puppy play group twice a week and he loves his handlers and the opportunity to be rambunctious with other puppies. Levi always comes back tired, which we appreciate.

  • Price assessment: Great price
  • Services: Dog training
Amy EgerterLocal Guide · 33 reviewsTotal number of Google reviews Amy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Jeysi and Doggy Lama were so lovely with my dog, Coco! I always got a fun update with photos after her walks and all of their communication was prompt and professional. I can only recommend them!

  • Price assessment: Reasonable price
  • Services: Dog walking
Mary Jo Nash3 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I have been working with Doggy Llama's trainer Vero Chavez Rojo for almost a year and she is outstanding! Archie, my big rescue shepherd lab mix, is a sweet heart, however, he had a really hard first year of his life and I needed a lot of help with his sensitivity and reactivity. I tried several trainers and Vero's special touch has done the trick! What is special/unique about Vero: - Vero is very knowledgeable about all things dog-related and really takes the time to understand what is going on specifically for you and your dog - She is very kind and practical with her training and makes it simple so that it’s easy to follow and be consistent - Vero is encouraging and supportive to help me feel more confident in what I am doing with Archie which is as important as anything else - Vero follows up and is very curious about how things are going and is eager to work with me to adjust as needed - She cares about the whole dog (and person : ) and helps to figure out what is going on health-wise since it is likely contributing to behaviors - We have been able to address a number of things with Vero that I was not able to make much progress on with other trainers - Vero continues to build on what we have learned whereas with other trainers I felt we kept working on the same thing and/or often regressed without much continual progress - Vero is very positive and clear in her communication which is incredibly helpful along the way

  • Price assessment: Reasonable price
  • Services: Dog walking, Dog training
Brittany Scott2 reviewsTotal number of Google reviews Brittany has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The team at Doggy Lama did an excellent job with our complicated pup, Ari. Ari has a history of chronic health issues along with reactivity and the Doggy Lama team was really flexible about helping us meet Ari where she was it. We loved working with Vanessa and Tom for her walks. The photo updates and written reports we so reassuring to help us monitor how Ari was feeling and doing out in the world.

  • Services: Dog walking
Maggie Klein2 reviewsTotal number of Google reviews Maggie has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dorothy at Doggy Lama has been walking Gracie for several years. Gracie sits every morning, eagerly awaiting the best part of her day. When she hears Dorothy’s car, her tail goes crazy. We’re so grateful to have the loving, dependable, professional help of Doggy Lama in our lives, including the daily reports and photos of the walks. I can’t recommend Doggy Lama more highly. —Maggie Klein

  • Price assessment: Reasonable price
  • Services: Dog walking
Response from the owner · 8 months ago

Thanks, Maggie! I'll send this along to Dorothy and it will make her day! <3

Aja AguirreLocal Guide · 13 reviewsTotal number of Google reviews Aja has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bramble celebrated his second birthday with Doggy Lama last month! He wouldn't be the amazing young guy that he is without the care, expertise, and joyfulness of the entire team during his tenderest, most formative months, and we are beyond grateful. We get endless compliments and praise for what a well-rounded, amiable, kind, and bold little creature he is, and we certainly didn't achieve that by ourselves — having Doggy Lama help shape his world in a safe, encouraging way with other puppies for the first few years of his life has been a truly priceless experience.

  • Price assessment: Reasonable price
  • Services: Other pet daycare, Dog daycare, Dog training
Melissa Shull2 reviewsTotal number of Google reviews Melissa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We couldn’t recommend Doggy Lama Pet Care more, what a wonderful organization. Molly and all the employees are amazing. Their pricing is more than reasonable, and the services are the best. Molly was recommended by a friend as “the dog whisperer” and that 100% accurate. We have a little senior guy who loves other doggo’s but doesn’t have any teeth to defend himself, so it has been really difficult to find a boarder for him to be safe. Even having friends who he is familiar with staying at the house hasn’t worked out. Insert Doggy Lama. We did a trial run of boarding with Molly, and he passed. We were finally able to schedule a weeklong vacation knowing he would have the best time. He got to hang out with some other senior dogs and have long walks in the wilderness and lots of doggo time. Molly kept us posted daily with pictures of our little man being a dog. The experience way outperformed expectations. We are working to sign our guy up for some walking adventures throughout the week. Go see Doggy Lama for all your needs.

Irene Yu6 reviewsTotal number of Google reviews Irene has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We absolutely love Molly and the whole Doggy Lama team! From the very beginning, Molly has been so communicative, kind, and flexible and she always sends the best photo updates that brighten our day. When Wilma first started going to Molly, she was a shy and timid pup who wasn’t comfortable being off leash. Over time, with Molly’s patience and care (and the help of Fabrizzio and the other amazing walkers), Wilma has grown so much in confidence. She now happily runs with the pack (with a long lead) and adores her boarding stays with Molly. I think she’s sad when she leaves! We’re so grateful for Doggy Lama and the great care and service they provide. It truly feels like Wilma is part of a second family. We can’t recommend Doggy Lama enough!

  • Price assessment: Reasonable price
  • Services: Dog walking, Dog boarding
Bella W.1 reviewTotal number of Google reviews Bella has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We've been so lucky to have Molly in our dog's life for several years now and she is the best. I feel so fortunate to have found Doggy Lama Pet Care when our other dog sitters had to move away. I wanted a long term replacement for our pup and that's what Molly and her crew have been. She always communicates in a timely way and sends us the best pictures of our dog. When we go on a vacation I feel like our dog is getting a special vacation too. Lots of love, walks and cuddles which is what you want for your pup when you go away.

  • Price assessment: Reasonable price
  • Services: Dog walking, Dog boarding

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Business details