Auto repair shop · Henderson, NV · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#114 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 67%
4.9★★★★★94 Google reviews · 10 photos
97%five-star reviews
4.85★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Double D Automotive Service 4.9 out of 5 based on 94 reviews, noting the owner responds to 98 percent of feedback. Customers frequently praise the shop for fair pricing, transparent communication, and timely completion of services like brakes, oil changes, and engine repairs. However, low-star reviews indicate that some customers experienced delays, poor communication, and recommendations for unnecessary repairs that caused frustration.
Google rating: 4.9 out of 5 from 94 reviews (97% five-star).
Reviews on this page: 94 Google reviews (87 with written comments, 2 with photos).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving Henderson, Nevada.
Data from Google, last updated November 2, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Double D Automotive ServiceAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Double D Automotive Service: 90/100 on this factor. Category median: 89.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Double D Automotive Service: 84/100 on this factor. Category median: 86.A
84
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Double D Automotive Service: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Double D Automotive Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Double D Automotive Service: 99/100 on this factor. Category median: 60.A
99
Bar = this company · dark tick = category median.
Star ratings
94 Google reviews we collected
4.9of 5
5 stars9197%
4 stars11%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 87 written reviews
99%praise
Praise19599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2571%
Reasonable926%
Overpriced00%
Not sure13%
Topic share
How often each topic comes up in the written reviews
7topics
Honesty & trust3719%
Speed & response3317%
Would recommend2915%
Staff & attitude2814%
Price & value2814%
Quality & results2714%
Communication158%
What customers talk about
We read 87 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Fair and upfront pricing and completed the job faster than anticipated.”
“Good communication, fast response, fair pricing and high quality work!”
“I highly recommend them for their honest, quality service, fair pricing, and that wonderful small-town feel where customers are treated like family!”
“Very friendly and helpful and I feel like I can definitely trust them with my car.”
“Cost was reasonable and fair for the amount of work they completed.”
“A family friend referred us to Dulon, and we are so pleased with the fantastic service and excellent communication!”
“He is an absolute pleasure to work with, explains everything, doesn’t do ANY work without permission, and doesn’t overcharge on his quotes.”
People customers mention
Duley8 reviews
Vegas6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Double D Automotive Service for 7 kinds of job. Pick one to see what they paid and said.
MMaureen6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent customer service. Fair and upfront pricing and completed the job faster than anticipated. Would recommend. Brakes, oil and CV axles serviced.
MMARTHA6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Excellent experience. Double D Automotive was recommended by my son’s PA. They did a fantastic job. They worked on my 2005 Infinity FX35. I received constant updates and text from the owner or his wife. Very pleased with the level of customer service. The vehicle needed a bit of work done as we are sending the…
Great priceAir & cabin filter replacementAuto engine diagnosticBattery
KKellyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
So thankful for Double D Automotive Service! We went through the worst experience with the large chain mechanic shop near our home. A family friend referred us to Dulon, and we are so pleased with the fantastic service and excellent communication!
Great priceSteering & suspension repairAuto engine diagnosticOil change
SSheriLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Other places (Tire Works on Centennial) worked in the same issue for over a year. Still issues took it back. They said new engine. Double D, Fixed for a reasonable price. Polite efficient and done in 2 days.
Llaura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent service! Very trustworthy staff Duley does his best to help you understand what services are needed and why. He does not pressure you at all. I highly recommend this auto repair shop you won’t be disappointed!
Great priceAir & cabin filter replacementAuto engine diagnosticBrakes
GGerardLocal Guide · 17 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
You dont need to go anywhere else! Friendly and fast. And my truck lift came out 🤌🏽
Excellent customer service. Fair and upfront pricing and completed the job faster than anticipated. Would recommend. Brakes, oil and CV axles serviced.
Response from the owner · 4 days ago
Thank you so much for taking the time to leave us this wonderful review, Maureen! We're thrilled to hear that you had a great experience with our team and that we could get your brakes, oil, and CV axles serviced efficiently. We truly appreciate your kind words about our customer service and pricing, and we look forward to seeing you again at Double D Automotive!
M
MARTHA SAMANIEGO6 reviewsiTotal number of Google reviews MARTHA has written across all businesses on Google Maps, not just this one.
Excellent experience. Double D Automotive was recommended by my son’s PA. They did a fantastic job. They worked on my 2005 Infinity FX35. I received constant updates and text from the owner or his wife. Very pleased with the level of customer service. The vehicle needed a bit of work done as we are sending the vehicle to FL for my daughter to use.
After dealing with my previous mechanic I wish I’ve known about DD before. They definitely have a customer for life. Cost was reasonable and fair for the amount of work they completed. HIGHLY RECOMMEND….
Thank you, DD
Price assessment: Great price
Services: Air & cabin filter replacement, Auto engine diagnostic, Battery, Oil change, Service not listed
K
Kelly IronsLocal Guide · 14 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
So thankful for Double D Automotive Service! We went through the worst experience with the large chain mechanic shop near our home. A family friend referred us to Dulon, and we are so pleased with the fantastic service and excellent communication!
Price assessment: Great price
Services: Steering & suspension repair, Auto engine diagnostic, Oil change, Service not listed
S
Sheri LynnLocal Guide · 18 reviewsiTotal number of Google reviews Sheri has written across all businesses on Google Maps, not just this one.
Other places (Tire Works on Centennial) worked in the same issue for over a year. Still issues took it back. They said new engine. Double D, Fixed for a reasonable price. Polite efficient and done in 2 days.
Price assessment: Reasonable price
Services: Steering & suspension repair, Brakes, Oil change, Service not listed
Response from the owner · 2 weeks ago
Thank you for the 5 star review Sheri!
S
Sandra Cardozo1 reviewiTotal number of Google reviews Sandra has written across all businesses on Google Maps, not just this one.
I had a wonderful experience with this family-owned business! Everyone was friendly, honest, and professional. I obtained three quotes for repairs on my Cadillac, and they offered the best pricing. With my vehicle's warranty expired, their fair prices were especially appreciated.
Some additional repairs were needed, but they were upfront about everything and even provided complimentary services and free oil changes to help offset the costs!
The owner previously worked on Cadillacs, so his knowledge and experience gave me peace of mind. They also offered a repair warranty comparable to, if not better than, the dealership!
It's refreshing to find a small, family-run business that genuinely cares about its customers. I'll definitely return for future maintenance and repairs. I plan to purchase another Cadillac in a couple of years and expect to continue bringing my vehicles here!
I highly recommend them for their honest, quality service, fair pricing, and that wonderful small-town feel where customers are treated like family!
Price assessment: Reasonable price
Services: Steering & suspension repair, Auto engine diagnostic, Service not listed
Response from the owner · 2 weeks ago
Thank you so much for taking the time to leave such a nice review, Sandra! We look forward to helping you maintain your current Cadillac and your new one down the road!
L
laura zoroya6 reviewsiTotal number of Google reviews laura has written across all businesses on Google Maps, not just this one.
Excellent service! Very trustworthy staff Duley does his best to help you understand what services are needed and why. He does not pressure you at all. I highly recommend this auto repair shop you won’t be disappointed!
Price assessment: Great price
Services: Air & cabin filter replacement, Auto engine diagnostic, Brakes, Air conditioning, Oil change, Service not listed
Response from the owner · a year ago
We're delighted to hear that you had an excellent experience with us! Trust is the backbone of what we do, so it's fantastic to know our team delivered on that front. Your high recommendation means the world to us—it's like a gold star on our report card. If there's anything else we can help you with, just give us a shout!
G
Gerard Gabalis pestanaLocal Guide · 17 reviewsiTotal number of Google reviews Gerard has written across all businesses on Google Maps, not just this one.
Good communication, fast response, fair pricing and high quality work!
I needed some springs installed on my front struts that were too long for the rental tool from O'Reilly's. I usually do my own wrench work.
Wanted to provide my own parts and pay for labor. Tale as old as time. The mechanic Duley spent time on the phone hearing my needs out. Made some suggestions. And was transparent about possible additional costs and needed parts.
2 days later he was working on my truck and some additional damage from a prior installation was discovered. My fault. He let me know options, sourced the parts and got me taken care of in time to take the Scouts out camping.
I had a great experience coming here and will be returning again. And again. And again.
Response from the owner · a month ago
Knowing how to work on your own vehicle makes it hard to trust someone else to do the work for you. We are glad that you were able to trust us and make it on your trip safe! Thank you for taking the time to leave an awesome review!
E
E VLocal Guide · 22 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
I had the best experience with this shop! Wonderful service at a great price too. Love this family owned business and will never go anywhere else. Thanks again!
Response from the owner · a month ago
So glad you were able to find us, when it comes to our customers we treat them all just like family! Thank you for the 5 star review, glad you had a great experience with us!
