Pest control service · Newport Beach, CA · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%92+24Value 15%100+15.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 46 bee removal servicesiPosition by Experts Score among all companies we track in this category. · better than 64%
5.0★★★★★123 Google reviews · 3 photos
98%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
$90typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers describe Dr. Pest as providing thorough inspections and effective removal of rodents, termites, spiders, and insects, often with same-day or next-day service. Reviewers frequently cite reasonable pricing and helpful, knowledgeable technicians who communicate clearly and offer practical advice. One criticism notes a perceived lack of honesty, where initial assurances of elimination were later contradicted by technicians admitting the system would not work for specific tree rat situations.
Google rating: 5.0 out of 5 from 123 reviews (98% five-star).
Reviews on this page: 123 Google reviews (104 with written comments).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 20, 2026.
Service: Bee Removal Service serving Newport Beach, California.
Data from Google, last updated October 26, 2026.
Score profile vs other bee removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Dr. PestBee Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Dr. Pest: 95/100 on this factor. Category median: 94.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Dr. Pest: 92/100 on this factor. Category median: 92.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Dr. Pest: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Dr. Pest: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
–
Bar = this company · dark tick = category median.
Star ratings
123 Google reviews we collected
5.0of 5
5 stars12198%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 104 written reviews
99%praise
Praise13399%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price2077%
Reasonable519%
Overpriced14%
Not sure00%
$90-17% vs typical bee removal services
Middle half of what 8 customers paid ($50–$113) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results4634%
Staff & attitude2720%
Would recommend2317%
Speed & response2216%
Price & value118%
Communication43%
Honesty & trust21%
What customers talk about
We read 104 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jose was excellent and super thorough with my termite issue”
“He was knowledgeable, took the time to answer all questions/concerns, and walked through everything he did.”
“i love that they are a small family owned business and i highly recommend their services!”
“Mike was very helpful and was able to take care of al my spiders the same day.”
“Omar gave me a great price and took care of all my rodents.”
“Professionals / great communications / trustworthy / attention to detail/ Highly Recommended”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Dr. Pest for 7 kinds of job. Pick one to see what they paid and said.
Lysa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Eli is ALWAYS helpful, knowledgable, and the BEST! Thank you, Eli! See you next time!
Paid $100–120Reasonable priceRodent extermination
Lin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Haven't seen any ants since we started with Dr Pest, even tho we seem to live directly on top of an ant hill. Before we started with Dr Pest, we were spending more than their service fee on sprays and traps but still losing the ant battle.
Today my husband was having trouble with pantry months, and Eli, our service…
Paid $100–120Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
craig5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★
The staff that do the onsite services are very friendly but the underlining business operation is dishonest. When I explained my situation initially, I was told their services would surely eliminate the rat(s). After a few visits from the service techs, they were far more candid and explained that in my situation…
Hi Anthony. Thank you for the great feedback on your rodent exclusion work completed by Javier. He is a rodent wizard! We appreciate your business and the excellent review!
Salvador1 reviewiTotal number of Google reviews Salvador has written across all businesses on Google Maps, not just this one.
Jose was excellent and super thorough with my termite issue
Price assessment: Great price
Services: Termite inspection, Ant extermination
Response from the owner · 3 days ago
Hi Salvador. We are grateful for the five-star review! Thank you for mentioning the work that Jose completed for the termite issue. We are so pleased to hear that the infestation has been eradicated!
Muhammed Al!Local Guide · 42 reviewsiTotal number of Google reviews Muhammed has written across all businesses on Google Maps, not just this one.