Car detailing service · Fairfield, CA · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%95+60.4Reliability 28%99+28Replies to reviews 8%47+3.9Experts Score= 92Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#76 of 100 car detailing servicesiPosition by Experts Score among all companies we track in this category. · better than 24%
5.0★★★★★107 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Driven Auto Detailing five out of five stars based on one hundred and seven reviews, with the owner responding to thirty-eight percent of them. Customers frequently highlight punctuality, thorough interior and exterior cleaning, and effective communication during mobile services such as headlight restoration and ceramic coating. Pricing is described as fair, and staff are noted for their professionalism and willingness to address any missed details after the initial appointment.
Google rating: 5.0 out of 5 from 107 reviews (96% five-star).
Reviews on this page: 107 Google reviews (95 with written comments, 13 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 25, 2026.
Service: Car Detailing Service serving Fairfield, California.
Data from Google, last updated October 29, 2026.
Score profile vs other car detailing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
Driven Auto DetailingCar Detailing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Driven Auto Detailing: 95/100 on this factor. Category median: 96.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Driven Auto Detailing: 99/100 on this factor. Category median: 96.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Driven Auto Detailing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Driven Auto Detailing: 47/100 on this factor. Category median: 100.C
47
Bar = this company · dark tick = category median.
Star ratings
107 Google reviews we collected
5.0of 5
5 stars10396%
4 stars44%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 95 written reviews
98%praise
Praise19598%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results5327%
Staff & attitude4422%
Would recommend3920%
Speed & response2111%
Communication189%
Price & value126%
Honesty & trust116%
What customers talk about
We read 95 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Diego and Kevin at Driven Auto Detailing did an amazing job!”
“They were fast, punctual, incredibly thorough, and extremely professional from start to finish.”
“I highly recommend this fantastic team of automotive professionals to anyone who wants to take great care of their car.”
“Could not recommend them more highly.”
“Even in brutal 100-degree heat, he showed up on time, worked tirelessly, and delivered perfection.”
“Beyond his incredible craftsmanship, Diego’s communication was phenomenal.”
“They are easy to schedule with and their prices are very fair.”
“When we saw the truck, my husband and I were genuinely in shock—it looked better than the day we bought it.”
People customers mention
Diego17 reviews
Kevin5 reviews
Napa3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Driven Auto Detailing for 8 kinds of job. Pick one to see what they paid and said.
SScott12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Diego and Kevin at Driven Auto Detailing did an amazing job! My car looked absolutely spotless. They were fast, punctual, incredibly thorough, and extremely professional from start to finish. It's clear these guys take pride in their work and truly care about their customers. I highly recommend this fantastic team…
DDanLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Diego and his team at Driven Auto Detailing are rockstars! Kevin has detailed our vehicles three times, and has always done a phenomenal job. They are easy to schedule with and their prices are very fair. If you are looking for a detailer in Napa Valley, give Driven Auto Detailing a shot - you'll be happy you did!
JJuanLocal Guide · 9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
My review is a little late but they did an amazing job cleaning up the interior of my car. This was my first time paying for this kind of service but I'm so glad I did!! Truly left the inside CLEAN!!! HIGHLY RECOMMEND!
PPatricia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Diego is hands-down the best in the business! I booked an on-the-spot mobile detail as a surprise birthday gift for my husband, and Diego completely blew us away. Even in brutal 100-degree heat, he showed up on time, worked tirelessly, and delivered perfection.
When we saw the truck, my husband and I were genuinely…
GGurshan5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I couldn’t be happier with the results. He spent over 6 hours detailing my car and his attention to detail was incredible. He took his time, didn’t rush a single step, and made sure everything was done right. The car came out looking absolutely flawless—better than when I picked it up. It’s clear he takes pride in…
AAlex8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Originally came to driven detailing for a headlight restoration, got it taken care of ! Got an exterior detail and it came out immaculate, was able to get it done remotely at my job as well ! 10/10 communication !
Diego and Kevin at Driven Auto Detailing did an amazing job! My car looked absolutely spotless. They were fast, punctual, incredibly thorough, and extremely professional from start to finish. It's clear these guys take pride in their work and truly care about their customers. I highly recommend this fantastic team of automotive professionals to anyone who wants to take great care of their car. Five stars all the way!
D
Dan PLocal Guide · 9 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Diego and his team at Driven Auto Detailing are rockstars! Kevin has detailed our vehicles three times, and has always done a phenomenal job. They are easy to schedule with and their prices are very fair. If you are looking for a detailer in Napa Valley, give Driven Auto Detailing a shot - you'll be happy you did!
J
Juan TellezLocal Guide · 9 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
My review is a little late but they did an amazing job cleaning up the interior of my car. This was my first time paying for this kind of service but I'm so glad I did!! Truly left the inside CLEAN!!! HIGHLY RECOMMEND!
Response from the owner · 3 weeks ago
Juan, we are very happy to hear your were pleased our service! It’s reviews like this that keep us going. Thank you for your business and we hope to see you again soon!
P
Phillip Busick6 reviewsiTotal number of Google reviews Phillip has written across all businesses on Google Maps, not just this one.
Diego is hands-down the best in the business! I booked an on-the-spot mobile detail as a surprise birthday gift for my husband, and Diego completely blew us away. Even in brutal 100-degree heat, he showed up on time, worked tirelessly, and delivered perfection.
When we saw the truck, my husband and I were genuinely in shock—it looked better than the day we bought it. The attention to detail inside and out was unbelievable; he didn't miss a single speck of dust or tricky corner! Even the engine was shining new.
Beyond his incredible craftsmanship, Diego’s communication was phenomenal. He walked me through everything clearly and was transparent and honest. He pulled off the ultimate birthday surprise and exceeded every expectation. If you need your vehicle detailed, look no further than Diego. Ten stars wouldn’t be enough! Highly, highly recommended. Hands down.
Response from the owner · a month ago
Patricia, thank you for your kind words! It’s reviews like this that keep us going, it was a pleasure servicing your vehicle and I’m glad to hear that your husband was satisfied with his birthday gift!
C
craig greenwoodLocal Guide · 15 reviewsiTotal number of Google reviews craig has written across all businesses on Google Maps, not just this one.
I couldn’t be happier with the results. He spent over 6 hours detailing my car and his attention to detail was incredible. He took his time, didn’t rush a single step, and made sure everything was done right. The car came out looking absolutely flawless—better than when I picked it up. It’s clear he takes pride in his work and genuinely cares about delivering the best results possible. If you’re looking for someone who is professional, hardworking, and produces top-quality work, I highly recommend him. I’ll definitely be coming back again!
Response from the owner · 2 months ago
Comments like this make the long hours totally worth it. Glad we could get your car looking flawless, see you next time!
A
Alex8 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Originally came to driven detailing for a headlight restoration, got it taken care of ! Got an exterior detail and it came out immaculate, was able to get it done remotely at my job as well ! 10/10 communication !
Response from the owner · a month ago
Thanks Alex! Immaculate looking vehicles is exactly the goal.
M
mireya atkinson2 reviewsiTotal number of Google reviews mireya has written across all businesses on Google Maps, not just this one.
Very detail oriented and professional. I’m very satisfied with the results, my car looks and feels brand new, I really appreciate Diego’s hard work and friendly customer service. Highly recommend.
Response from the owner · a month ago
Appreciate the kind words! Glad your car came out looking brand new.
M
Mekayla Duffy1 reviewiTotal number of Google reviews Mekayla has written across all businesses on Google Maps, not just this one.
