jacob schutter10 reviewsTotal number of Google reviews jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice staff great experience overall
Duly Health and Care - Physical & Occupational Therapy
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%98+27.7Replies to reviews 8%57+4.7Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#20 of 28 occupational therapy clinicsPosition by Experts Score among all companies we track in this category. · better than 30%
4.9 ★★★★★ 36 Google reviews · 3 photos
92%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review
Duly Health and Care - Physical & Occupational Therapy at a glance
Google reviewers rate Duly Health and Care 4.9 out of 5 based on 36 reviews, with the owner responding to 3 percent of them. Customers consistently describe the staff as friendly, professional, and knowledgeable, noting that therapists effectively explain conditions and provide helpful exercises. The facility is viewed as clean and well-equipped, while patients report improved mobility and pain relief through encouraging communication and personalized care during their recovery processes.
- Google rating: 4.9 out of 5 from 36 reviews (92% five-star).
- Reviews on this page: 36 Google reviews (18 with written comments).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: October 24, 2026.
- Service: Occupational Therapy Clinic serving Justice, Illinois.
Data from Google, last updated November 2, 2026.
Score profile vs other occupational therapy clinics
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duly Health and Care - Physical & Occupational Therapy: 90/100 on this factor. Category median: 93.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duly Health and Care - Physical & Occupational Therapy: 98/100 on this factor. Category median: 94.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duly Health and Care - Physical & Occupational Therapy: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duly Health and Care - Physical & Occupational Therapy: 57/100 on this factor. Category median: 84.C
57
Bar = this company · dark tick = category median.
Star ratings
36 Google reviews we collected
- 5 stars3392%
- 4 stars26%
- 3 stars13%
- 2 stars00%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
- Praise18100%
- Complaints00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1161%
- Communication317%
- Quality & results211%
- Would recommend211%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Super great staff, very kind and friendly and helpful people”
“The therapist shows tremendous experience and explains very well everything.”
“Great experience Kyle Fernando is a great therapist”
“Wonderful, Caring, patience staff my experience was great, would most definitely recommend.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
TaraLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Kyle is an excellent physical therapist. He explains well and keeps me up and moving. I appreciate him. He has helped me to get stronger and understand that I need to work on my lower to keep my walking together. Kyle is the BESTEST!!!
Ralph4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First visit. Looks like a well-equipped facility and well maintained. Clean and gear stowed in visible racks. Grace appears well educated and gave apt advice and handouts.
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Wonderful, Caring, patience staff my experience was great, would most definitely recommend.
Donald9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Experience was good. Kyle seems to be a concerned professional and well qualified to advise and manage my condition.
RichLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I have been working with therapist Sammi for 10 sessions now and am seeing huge improvements in my shoulder injury. She is kind, knowledgeable, and encouraging. I would highly recommend her to anyone!
Teressa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Comfortable environment friendly and helpful staff. Knowledgeable therapist who encouraged me to do the exercises the best I can that helped improve my mobility and pain.
Photos
Customer reviews
4.9 ★★★★★ 36 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
john hardy3 reviewsTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is amazing. They are personable and very professional.
Brian Likar1 reviewTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing staff for PHYSICAL THERAPY that is!! Be lost without them!
Susana Aguilera2 reviewsTotal number of Google reviews Susana has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSuper great staff, very kind and friendly and helpful people
Peggy Simpson3 reviewsTotal number of Google reviews Peggy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience Kyle Fernando is a great therapist
Charles KeskelLocal Guide · 230 reviewsTotal number of Google reviews Charles has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery helpful identifying what techniques and exercises as my healing grows.
Tara ChandlerLocal Guide · 37 reviewsTotal number of Google reviews Tara has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleKyle is an excellent physical therapist. He explains well and keeps me up and moving. I appreciate him. He has helped me to get stronger and understand that I need to work on my lower to keep my walking together. Kyle is the BESTEST!!!
Ricardo Arias4 reviewsTotal number of Google reviews Ricardo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery nice people. Explained my finger condition.
Ralph4 reviewsTotal number of Google reviews Ralph has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst visit. Looks like a well-equipped facility and well maintained. Clean and gear stowed in visible racks. Grace appears well educated and gave apt advice and handouts.
Helen Wright4 reviewsTotal number of Google reviews Helen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWonderful, Caring, patience staff my experience was great, would most definitely recommend.
Duly Health and Care - Physical & Occupational Therapy on Google Maps →
Business details
- Address: 2100 Glenwood Ave, Joliet, IL 60435
- Phone: (815) 999-3503
- Website: dulyhealthandcare.com
- Service area: Justice, IL