Pest control service · Alto, GA · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%83+11.7Replies to reviews 7%100+7.1Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#91 of 141 pest control servicesiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★211 Google reviews · 24 photos
97%five-star reviews
4.92★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
$91typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google rating: 4.9 out of 5 from 211 reviews (97% five-star).
Reviews on this page: 211 Google reviews (146 with written comments, 2 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 23, 2026.
Service: Pest Control Service serving Alto, Georgia.
Data from Google, last updated October 29, 2026.
Score profile vs other pest control services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Duncan ExterminatingPest Control Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Duncan Exterminating: 93/100 on this factor. Category median: 94.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Duncan Exterminating: 90/100 on this factor. Category median: 93.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Duncan Exterminating: 83/100 on this factor. Category median: 100.A
83
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Duncan Exterminating: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Duncan Exterminating: 100/100 on this factor. Category median: 90.A
100
Bar = this company · dark tick = category median.
Star ratings
211 Google reviews we collected
4.9of 5
5 stars20597%
4 stars21%
3 stars10%
2 stars00%
1 star31%
Praise vs complaints
Phrases our text analysis found in 146 written reviews
98%praise
Praise19998%
Complaints42%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2120%
Reasonable7571%
Overpriced33%
Not sure77%
$91-29% vs typical pest control services
Middle half of what 69 customers paid ($81–$119) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6833%
Quality & results5728%
Speed & response2814%
Communication199%
Would recommend157%
Honesty & trust94%
Price & value73%
What customers talk about
We read 146 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I could not have been happier with the customer service, knowledge, and professionalism.”
“Brian was thorough and explained everything he did.”
“He listened to my concerns, explained his process, and was in and out efficiently.”
“Very professional and explained everything I questioned about my needs.”
“They were both very personable and I highly recommend this company if you are dealing with a pest issue!”
“Such a friendly guy, is on a timely matter, does the job right, and is overall a genuine person to speak with!”
“He is very knowledgeable, explains everything, and answers any questions we may have, all at an affordable rate!”
People customers mention
Shane11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Duncan Exterminating for 8 kinds of job. Pick one to see what they paid and said.
DDianeLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Justin takes pride in his work. Cares about his clients and there pets if they have any. He has a heart of Gold. I highly recommend him.
Paid $80–100Great priceBug & insect extermination
JJeff3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Ryan and Shane came out to my house for the inspection and initial pest control visit . They did a great job sharing information and servicing around our new home. They were both very personable and I highly recommend this company if you are dealing with a pest issue!
Paid $180–200Reasonable priceGeneral pest inspectionBug & insect extermination
BBeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Shane is always very thorough. I wasn’t home but saw on my Ring that he even got the spiderwebs (and icky Jaro spiders) off the front porch… THANK YOU , Shane!!!!
Paid $80–100Reasonable priceGeneral pest inspectionBug & insect extermination
BBrian5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Cody did a great job, he removed spider webs , which is something other pest control companies don’t do
Paid $80–100Reasonable price
EElizabeth11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Trent came out on a Friday afternoon to take care of the yellow jackets by the hot tum so we could have a pest free weekend
Paid $140–160Great price
NNicholeLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Shane is very knowledgeable and definitely made us feel comfortable they could handle our pest issues.
Paid $200+Reasonable priceRodent exterminationGeneral pest inspection
Thank you for your kind words, Chad! We're delighted to hear that you found our service professional, thorough, and friendly. Your satisfaction is our priority, and we appreciate your feedback!
Duncan Exterminating
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MichaelLocal Guide · 47 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
I called for an estimate and Ryan came and walked my property with me. I could not have been happier with the customer service, knowledge, and professionalism. Ryan went above and beyond to answer all of my questions. I look forward to being a customer as long as we live in the area. A++
Price assessment: Great price
Services: Termite inspection, General pest inspection
Response from the owner · a week ago
Thank you for your wonderful feedback, Michael! We're delighted to hear that Ryan provided such exceptional service during your estimate. It's great to know his professionalism and knowledge made a positive impact. We appreciate your support and look forward to being here for you in the future!
Duncan Exterminating
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Mary O'Reilly5 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Brian was thorough and explained everything he did.
Response from the owner · 2 weeks ago
Thank you for your kind words, Mary! We're delighted to hear that Brian provided thorough service and took the time to explain everything. Your satisfaction is important to us!
Duncan Exterminating
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Wrae Colleen5 reviewsiTotal number of Google reviews Wrae has written across all businesses on Google Maps, not just this one.
Services: Termite inspection, General pest inspection
Response from the owner · 3 weeks ago
Thank you for your wonderful feedback! We’re glad to hear that you appreciate Scott's work at your cabin. It's always great to know our team is making a positive impact.
Duncan Exterminating
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Diane BuehlerLocal Guide · 25 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Justin takes pride in his work. Cares about his clients and there pets if they have any. He has a heart of Gold. I highly recommend him.
Price assessment: Great price
Price: $80–100
Services: Bug & insect extermination
Pest type: Ants, Rodents, Spiders, Other
Response from the owner · 6 months ago
Thank you for your kind words, Diane! We're delighted to hear that Justin's dedication and care made such a positive impact on your experience. Your recommendation means a lot to us, and we appreciate you taking the time to share it!
Duncan Exterminating
J
Jeff Sangster3 reviewsiTotal number of Google reviews Jeff has written across all businesses on Google Maps, not just this one.
Ryan and Shane came out to my house for the inspection and initial pest control visit . They did a great job sharing information and servicing around our new home. They were both very personable and I highly recommend this company if you are dealing with a pest issue!
Price assessment: Reasonable price
Price: $180–200
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · 4 weeks ago
Thank you for your fantastic review! It's wonderful to hear that Ryan and Shane provided you with great service and valuable information during your visit. We appreciate your recommendation and are glad to have been able to assist you with your pest control needs. Your support means a lot to us!
Duncan Exterminating
C
Christie Campfield2 reviewsiTotal number of Google reviews Christie has written across all businesses on Google Maps, not just this one.
Thank you for the fantastic rating! It's wonderful to hear that you had such a positive experience with Dave. We appreciate your support and look forward to continuing to provide great service!
Duncan Exterminating
A
Angela MP3 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Very professional and explained everything I questioned about my needs.
Price assessment: Reasonable price
Price: $160–180
Services: Spider extermination
Pest type: Ants, Spiders
Response from the owner · 4 weeks ago
Thank you for your wonderful feedback, Angela! It’s great to hear that our team provided professional service and took the time to address all your questions. We appreciate your support and hope you have a great day!
Duncan Exterminating
B
Beth Baker5 reviewsiTotal number of Google reviews Beth has written across all businesses on Google Maps, not just this one.
Shane is always very thorough. I wasn’t home but saw on my Ring that he even got the spiderwebs (and icky Jaro spiders) off the front porch… THANK YOU , Shane!!!!
Price assessment: Reasonable price
Price: $80–100
Services: General pest inspection, Bug & insect extermination
Pest type: Ants, Cockroaches, Spiders
Response from the owner · a month ago
Thank you, Beth, for sharing your experience! It’s great to hear that Shane provided such thorough service and took care of those spiderwebs and pesky spiders while you were away. We appreciate your kind words for him!
Duncan Exterminating
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Delaine Hyndman11 reviewsiTotal number of Google reviews Delaine has written across all businesses on Google Maps, not just this one.
Great company. They come on time and Shane is awesome! Very thankful to have them servicing my house.
Response from the owner · a month ago
Thank you for the kind words! We're delighted to hear that you had a positive experience with us and that Shane made a great impression. It's wonderful to know our punctuality and service are appreciated. Your satisfaction means a lot to us!
Duncan Exterminating
