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DynaClean Professional Services

Water damage restoration service · Waco, TX · reviewed since 2023

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%98+25.6Value 15%78+11.9Craft & service penalty98−0.2Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#93 of 175 carpet cleaningPosition by Experts Score among all companies we track in this category. · better than 47%
5.0 ★★★★★ 31 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
Jun 2026latest review

DynaClean Professional Services at a glance

Customers report that the company provides prompt, professional service for water damage restoration, carpet cleaning, and dryer vent maintenance. Reviewers frequently highlight the team's punctuality, thoroughness, and clear communication regarding job progress and costs. Some clients note that while pricing may be higher than competitors, the quality of work and attention to detail justify the expense. No significant criticisms appear in the provided excerpts, which consistently describe positive experiences with emergency response and routine maintenance tasks.

  • Google rating: 5.0 out of 5 from 31 reviews (100% five-star).
  • Reviews on this page: 31 Google reviews (28 with written comments, 4 with photos).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: June 17, 2026.
  • Service: Carpet Cleaning serving Waco, Texas.

Data from Google, last updated November 2, 2026.

Score profile vs other carpet cleaning

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.

Satisfaction99Reliability98Craft & service98Value78Momentum100Replies to reviews–Satisfaction: 99 (median 96)Reliability: 98 (median 96)Craft & service: 98 (median 99)Value: 78 (median 100)Momentum: 100 (median 100)
This companyCarpet Cleaning median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.DynaClean Professional Services: 99/100 on this factor. Category median: 96.A
99
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.DynaClean Professional Services: 98/100 on this factor. Category median: 96.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.DynaClean Professional Services: 98/100 on this factor. Category median: 99.A
98
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.DynaClean Professional Services: 78/100 on this factor. Category median: 100.B
78
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.DynaClean Professional Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
–

Bar = this company · dark tick = category median.

Star ratings

31 Google reviews we collected

  • 5 stars31100%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 28 written reviews

  • Praise61100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude1830%
  • Speed & response1525%
  • Would recommend1016%
  • Quality & results915%
  • Communication58%
  • Price & value23%
  • Honesty & trust23%

What customers talk about

We read 28 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Glenn and Kirklin wre very professional and kept me updated with the progress of the drying process.”
  • “did an awesome job very very courteous and perfectly on time.”
  • “I would highly recommend DynaClean Professional Services thanks to the effency timleness and courtesy during this process.”
  • “They were very friendly, professional, and thorough throughout the process.”
  • “Very personable workmen who explained the process to me.”
  • “They might be a little more expensive but definitely worth it.”
  • “Their rapid response, meticulous assessment, and transparent communication sets them apart!”

People customers mention

  • Glenn 4 reviews
  • Oscar 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired DynaClean Professional Services for 4 kinds of job. Pick one to see what they paid and said.

Recent reviews

DavidLocal Guide · 109 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Glenn and Kirklin wre very professional and kept me updated with the progress of the drying process.

Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Dyanclean did a great job cleaning my carpets. Glenn and Ruben from Waco Dynaclean did an awesome job very very courteous and perfectly on time. They might be a little more expensive but definitely worth it. They took their time and even did couple of little extras for me. Will definitely use them again.

Reasonable priceCarpet cleaning
MattLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I called on a Saturday and Glen picked up immediately. He was able to give me good information about my situation as well as get an appointment scheduled asap. Before Glen could get to my house I was able to reasses my situation and decided I did not need his services. From now on though I will call dynaclean…

Heatherlynn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a late night emergency from my half bathroom toilet. Glenn responded promptly, very professional and very. Ruben was also very helpful. Would recommend. Thanks guys.

Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Glenn of DynaClean Professional Services has been very efficient under the difficult water flooding circumstances in my home. Because I have a compromised immune system, and he has been very intentional about that during the demolition process. He has helped me understand the paperwork process.. I would highly…

Steph2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Glen and Maurice came out today to clean the dryer vent in our home. They were very friendly, professional, and thorough throughout the process. Our home presented a unique, challenging situation and they took the time to ensure they did everything they could to provide the best service. They discovered an issue…

Photos

Customer reviews

5.0 ★★★★★ 31 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
David RahnLocal Guide · 109 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glenn and Kirklin wre very professional and kept me updated with the progress of the drying process.

Karen Maguire3 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dyanclean did a great job cleaning my carpets. Glenn and Ruben from Waco Dynaclean did an awesome job very very courteous and perfectly on time. They might be a little more expensive but definitely worth it. They took their time and even did couple of little extras for me. Will definitely use them again.

  • Price assessment: Reasonable price
  • Services: Carpet cleaning
Response from the owner · a year ago

Thank you Karen! We appreciate you understanding value. We do strive to fill our mission "To Provide The Most Outstanding Service Possible" We are here to serve you! We do appreciate the "Five Star" review!

Matt SmithLocal Guide · 39 reviewsTotal number of Google reviews Matt has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I called on a Saturday and Glen picked up immediately. He was able to give me good information about my situation as well as get an appointment scheduled asap. Before Glen could get to my house I was able to reasses my situation and decided I did not need his services. From now on though I will call dynaclean anytime I need their services. Glen was an amazing help calming me down and keeping me informed on what is going to happen and what needs to happen.

Response from the owner · a year ago

Hi Matt, Thank you for taking the time to leave such a great review! We’re glad Glen was able to assist you right away and provide helpful information — especially on a Saturday. We know how important it is to get reliable answers quickly, and we’re always here when you need us. Your feedback means a lot!

Heatherlynn Holda1 reviewTotal number of Google reviews Heatherlynn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I had a late night emergency from my half bathroom toilet. Glenn responded promptly, very professional and very. Ruben was also very helpful. Would recommend. Thanks guys.

Response from the owner · a year ago

Thank you for sharing your experience! We're glad Glenn and Ruben could assist you promptly and professionally.

Linda Weaver1 reviewTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glenn of DynaClean Professional Services has been very efficient under the difficult water flooding circumstances in my home. Because I have a compromised immune system, and he has been very intentional about that during the demolition process. He has helped me understand the paperwork process.. I would highly recommend DynaClean Professional Services thanks to the effency timleness and courtesy during this process. . Thank you Glenn

Response from the owner · Edited 2 years ago

Thank you for your wonderful feedback! We're thrilled to hear about your positive experience with Glenn and appreciate your kind words. It's great to know that our team was able to assist you during such a challenging time while being mindful of your needs. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out!

Steph G2 reviewsTotal number of Google reviews Steph has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen and Maurice came out today to clean the dryer vent in our home. They were very friendly, professional, and thorough throughout the process. Our home presented a unique, challenging situation and they took the time to ensure they did everything they could to provide the best service. They discovered an issue with our vent system requiring repair and made sure to provide resources for us to be able to remedy the situation. Would definitely recommend their services!

Response from the owner · 2 years ago

Thank you for sharing your positive experience with Glen and Maurice from DynaClean Professional Services, LLC, Steph. We are thrilled to hear that they were friendly, professional, and thorough in cleaning your dryer vent. It's great to know that they were able to identify an issue with your vent system and provide you with resources to address it. We appreciate your recommendation and look forward to serving you again in the future.

Victoria Smith4 reviewsTotal number of Google reviews Victoria has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Courteous, prompt, and ethical company with excellent service. Highly recommend and I'll continue to use them!

Response from the owner · 2 years ago

Thank you for sharing your positive experience with our company, Victoria. We are thrilled to hear that you were satisfied with our service. Your recommendation means a lot to us, and we look forward to serving you again in the future.

Meghon Howell4 reviewsTotal number of Google reviews Meghon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly, professional, and thorough! Found some mold/mildew under the kitchen sink and they were able to come out within 24 hours, check for any leaks, find the cause, and clean up the mold spot. At 6 months pregnant, this was not a problem I could take of myself. They put my mind to ease! Very grateful and will contact them with any future issues.

Response from the owner · 2 years ago

Thank you for sharing your positive experience with our team, Meghon! We are glad to hear that we could help alleviate your concerns about the mold issue under your kitchen sink. Please do not hesitate to reach out if you encounter any future issues. We are here to assist you with all of your cleaning needs.

Justin Conover4 reviewsTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Dynaclean did an amazing job with the water remediation in my home when the water heater leaked water through half of the house. Glenn, Maurice and Oscar were very professional and thorough. I would absolutely recommend this company to anyone who needs this type of job done and done right.

Response from the owner · 2 years ago

Thank you for your positive feedback, Justin. We are thrilled to hear that Glenn, Maurice, and Oscar were able to provide you with professional and thorough water remediation services. We appreciate your recommendation and are here to help with any future needs you may have.

Remy Godfrey3 reviewsTotal number of Google reviews Remy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Glen and Oscar were very nice and knowledgeable about carpet treatments and stain removals. They got everything cleaned up fast and efficiently. Those guys were the best!

Response from the owner · 2 years ago

Thank you for sharing your positive experience with our team, Remy! We are thrilled to hear that Glenn and Oscar provided excellent service and took care of your carpet treatments and stain removal efficiently. We appreciate your feedback and look forward to serving you again in the future.

DynaClean Professional Services on Google Maps →

Business details