Security system installation service · Las Vegas, NV · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%81+19.6Value 14%100+14.1Replies to reviews 7%49+3.5Craft & service penalty82−1.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#21 of 34 cctv installation servicesiPosition by Experts Score among all companies we track in this category. · better than 39%
4.8★★★★★250 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
2.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise Eagle Sentry for professional installation, knowledgeable technicians, and timely service for security, audio, and home automation systems. However, recurring criticisms highlight high pricing, unreturned phone calls, and difficulty scheduling repairs. Additionally, some reviewers allege deceptive marketing practices regarding review incentives and inconsistent adherence to advertised estimates for existing system upgrades.
Google rating: 4.8 out of 5 from 250 reviews (95% five-star).
Reviews on this page: 250 Google reviews (231 with written comments, 2 with photos).
Owner responses: the business replied to 83% of reviews.
Most recent review: October 21, 2026.
Service: CCTV Installation serving Las Vegas, Nevada.
Data from Google, last updated October 26, 2026.
Score profile vs other cctv installation services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Eagle SentryCctv Installation Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eagle Sentry: 88/100 on this factor. Category median: 90.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eagle Sentry: 81/100 on this factor. Category median: 87.A
81
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eagle Sentry: 82/100 on this factor. Category median: 98.A
82
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eagle Sentry: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eagle Sentry: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eagle Sentry: 49/100 on this factor. Category median: 73.C
49
Bar = this company · dark tick = category median.
Star ratings
250 Google reviews we collected
4.8of 5
5 stars23895%
4 stars10%
3 stars10%
2 stars31%
1 star73%
Praise vs complaints
Phrases our text analysis found in 231 written reviews
96%praise
Praise40596%
Complaints154%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price2632%
Reasonable4859%
Overpriced00%
Not sure810%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude11828%
Quality & results8721%
Speed & response7217%
Would recommend5914%
Communication4511%
Honesty & trust266%
Price & value133%
What customers talk about
We read 231 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Everything has been installed in the most professional way possible ….”
“…every detail, and didn’t leave until he was confident that everything exceeded our expectations.…”
“just their equipment and ability to support it horrible.”
“Their teamwork in finding a solution quickly minimizing my cost was excellent”
“Daniel M came out and fixed the short delays that were causing the false alarms.”
“We would recommend him and eagle sentry without question.”
“I do not recommend this company.”
“He set up our phone apps and remotes and walked us through all until we clearly could work the system.”
“They never answer.”
“George is trustworthy and Has been extremely dependable whatever the issue has been.”
“Definitely worth the money and we would highly recommend to everyone!”
“Eagle Santry is very expensive, if not the most expensive in Las Vegas.”
People customers mention
George15 reviews
Daniel12 reviews
Roche11 reviews
Jose9 reviews
Hernandez9 reviews
Lutron8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eagle Sentry for 3 kinds of job. Pick one to see what they paid and said.
Leo6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★
I was told that writing a review would help the installers get a bonus and I am learning that it was a scam and they did not get a bonus but the company got a bunch of free 5 star reviews. I am adjusting my review as I don't want to reflect a 5 star review if their end was not held up.
Not sureService not listed
Marty4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Super efficient and know their stuff! Homes are like little computers now and Eagle gets it all connected.
Reasonable price
Mark10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Eagle Sentry has been doing my electronics for almost 15yrs , 3 different houses …
Everything has been installed in the most professional way possible …..
All equipment and wiring works as it should for years …..
RolandLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
The Eagle sentry Technicians were very well informed they were two items they did not know, and they collaborated with their office and the Internet to find a solution which they did in a very short period of time. Their teamwork in finding a solution quickly minimizing my cost was excellent
Reasonable priceService not listed
DianneLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Eagle Sentry cares about its customers! We’ve used them for 5 years and are very happy. Great customer service! If an issue arises, I call and they send someone out within a day!
Great priceSecurity system installation
Terry2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Kaden has both installed and programmed both our audio visual and security systems. He set up our phone apps and remotes and walked us through all until we clearly could work the system. There was rush through nor time issue on his part. He is smart as hell, personal and patient. He explained all in clear non tech…
Reasonable priceHome theater installationSecurity system installation
I was told that writing a review would help the installers get a bonus and I am learning that it was a scam and they did not get a bonus but the company got a bunch of free 5 star reviews. I am adjusting my review as I don't want to reflect a 5 star review if their end was not held up.
Price assessment: Not sure
Services: Service not listed
Response from the owner · 4 days ago
Knowing what to expect makes a big difference, Leo, and we're glad Cristofer laid out your Lutron blind installation so clearly. Thank you!
- Eagle Sentry
Marty Rifkin4 reviewsiTotal number of Google reviews Marty has written across all businesses on Google Maps, not just this one.
Eagle Sentry has been doing my electronics for almost 15yrs , 3 different houses …
Everything has been installed in the most professional way possible …..
All equipment and wiring works as it should for years …..
Response from the owner · 6 days ago
Mark, thank you for the 5⭐ review and for sharing your experience! 🙌. Your support means a lot to us! We appreciate you!! 🎉😁
Michael Roberson3 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
The Eagle sentry Technicians were very well informed they were two items they did not know, and they collaborated with their office and the Internet to find a solution which they did in a very short period of time. Their teamwork in finding a solution quickly minimizing my cost was excellent
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 weeks ago
Roland, thank you for sharing your experience and the 5-star review!! We are happy to hear our team collaborated to find a solution. We appreciate you! 🎉🤗
Dianne DavisLocal Guide · 19 reviewsiTotal number of Google reviews Dianne has written across all businesses on Google Maps, not just this one.
Eagle Sentry cares about its customers! We’ve used them for 5 years and are very happy. Great customer service! If an issue arises, I call and they send someone out within a day!
Price assessment: Great price
Services: Security system installation
Response from the owner · 2 weeks ago
Thank you for this great review and the 5-star rating Dianne. We appreciate you. 🤗🎉
M OLocal Guide · 10 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
Eagle Sentry advertises to Cox customers that are losing their coverage. Their webpage says their approach to an existing Cox system is “inspect first, reuse sound contacts, motions, glass-breaks, wiring, sirens, mounts, and cable paths where possible, then professionally modernize the panel and communicator.” However, when Chad came to give me an estimate, it turned out that none of my Cox equipment could be used. Not only that, but his recommended equipment cost over $3000, PLUS another $3000 in installation, which Chad confirmed would take 20 hours to set up the wireless security system. I researched the cost of the equipment and found that it had been upcharged substantially. Chad said they couldn’t use the equipment if I bought it for a lower cost and when I challenged the installation time he said “I bet you can’t set it up in 20 hours”. I’ve heard that Eagle Sentry has great service, but I won’t trust my home to a company that’s taking advantage of me from the very start.
Terry Otton2 reviewsiTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Kaden has both installed and programmed both our audio visual and security systems. He set up our phone apps and remotes and walked us through all until we clearly could work the system. There was rush through nor time issue on his part. He is smart as hell, personal and patient. He explained all in clear non tech language and was very professional and simplified all processes. We would recommend him and eagle sentry without question.
Price assessment: Reasonable price
Services: Home theater installation, Security system installation
Response from the owner · 4 days ago
Terry, thank you for taking the time to write this. We'll make sure Kaden hears how much it meant that he walked you through everything until it all made sense.
- The Eagle Sentry Team
Derek Rosenberg12 reviewsiTotal number of Google reviews Derek has written across all businesses on Google Maps, not just this one.
George has come to our home a number of times as we have been using Eagle sentry for over six years. He is one of the most professional, dedicated, loyal, and knowledgeable people that we have had come to our home, not just with Eagle Sentry, but with all of our maintenance and housework, installation, repairs, etc.
George is trustworthy and Has been extremely dependable whatever the issue has been. Thank you, Eagle sentry and one of the reasons we stay with you is because people like George!! Thank you.
The Rosenbergs
Response from the owner · 4 days ago
Six years and counting - thank you, Derek! George will be glad to hear this, and we are grateful to have you with us.
- Eagle Sentry
Vickie Nellor2 reviewsiTotal number of Google reviews Vickie has written across all businesses on Google Maps, not just this one.
George was amazing ! I worked with him previously and was relieved to see him returning . He was prompt and efficient as his last visit . I would prefer to have George resolve all of my issues in the future. You are lucky to have his represent Eagle Sentry .
Vickie
Price assessment: Great price
Services: Security system installation
Response from the owner · 4 days ago
We love hearing that you were happy to see George again, Vickie. Thank you for the kind words!
- Your friends at Eagle Sentry
