Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
Customers frequently praise Earl's Collision Center for its quality body work, fair pricing, and efficient handling of insurance claims. Reviewers highlight the staff's punctuality, clear communication, and willingness to provide additional services like interior cleaning and transportation. However, a small number of low-star reviews describe negative experiences involving perceived rudeness, unresponsiveness to estimate requests, or disputes over service quality.
Data from Google, last updated October 26, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
323 Google reviews we collected
Phrases our text analysis found in 283 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 283 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff was professional, good communication & repairs finished when promised.”
“Frank called me today 8/27 and was absolutely rude.”
“His team did a fantastic job to make our car look brand new and they went the extra mile by cleaning the entire inside of our car.”
“Worst Experience I've personally ever encountered with dealing with a auto shop of any kind, dropped my 2016 GT convertible mustang off Feb 2026 for a…”
“10/10 will recommend this place to everyone I know and you should too!”
“The work was done well and on time, and they handled everything so smoothly that I only had to speak with my insurance company once.”
“Yes, as I stated my response back to you was delayed as it took me WEEKS to get an answer from my employer of what they wanted to do with the truck.”
“Gave me a fair price we agreed on for the amount of work and even took care of me afterwards on getting a carbon hood installed on the car!”
“Ultimately he recommended that the cost of the repair just wasn't worth it.”
“Frank and his team are awesome to communicate with and not only great personalities, but their work is amazing.”
“…n ever due to my insurance was not only handled with extreme care and honestly by the team at Earls, but they really went out of their way for me by g…”
“So all the reviews that like earls aren't lying very impressive”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Earl's Collision Center & Auto Body Repair for 8 kinds of job. Pick one to see what they paid and said.
Needed a new hood and some paint work for my Mazda 3 and Frank was awesome in regard to taking care of insurance questions and getting the work done in less than two weeks. Frank and his team are awesome to communicate with and not only great personalities, but their work is amazing.
I got sideswiped in a parking lot and took my car to Earl’s for the repair. The work was done well and on time, and they handled everything so smoothly that I only had to speak with my insurance company once. When a minor issue came up afterward, Frank immediately arranged for someone to pick up my car, fix it, and…
Shop was amazing! They made my car look brand new! They kept me up to date and were so helpful! I will definitely return if I need other repairs!!
Amazing work. They literally saved me so much headache and time. Bring your business here and support amazing local businesses.
As a business owner myself, it's great to see a local business that takes care of it's people and not advantage of them. I've had experiences at other auto body shops and so far everyone was a bad time and this place will forever get my business and my referrals!
Went ABOVE and BEYOND for us. 10/10 will recommend this place to everyone I know and you should too! GREAT work. 100% satisfied!
| Job | Reviews | Category typical |
|---|---|---|
| Body & Trim | 27 | — |
| Auto body & trim repair | 24 | — |
| Painting | 16 | — |
| General repairs & maintenance | 9 | — |
| Auto detailing | 8 | — |
| Auto body & trim replacement | 7 | — |
| Tires | 4 | — |
| Auto interior vacuuming | 2 | — |
4.9 ★★★★★ 323 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Needed a new hood and some paint work for my Mazda 3 and Frank was awesome in regard to taking care of insurance questions and getting the work done in less than two weeks. Frank and his team are awesome to communicate with and not only great personalities, but their work is amazing.
I got sideswiped in a parking lot and took my car to Earl’s for the repair. The work was done well and on time, and they handled everything so smoothly that I only had to speak with my insurance company once. When a minor issue came up afterward, Frank immediately arranged for someone to pick up my car, fix it, and return it to me. In a world where it can sometimes be difficult just to get a business to answer the phone, having the confidence that something will simply be handled is surprisingly rare. Earl’s made the entire process easy, and that level of service has absolutely earned my future business.
Shop was amazing! They made my car look brand new! They kept me up to date and were so helpful! I will definitely return if I need other repairs!!
Fast Service, Friendly Staff. Exceptional work.
Awesome place, honest, fair. Good dudes
Amazing work. They literally saved me so much headache and time. Bring your business here and support amazing local businesses.
As a business owner myself, it's great to see a local business that takes care of it's people and not advantage of them. I've had experiences at other auto body shops and so far everyone was a bad time and this place will forever get my business and my referrals!
Went ABOVE and BEYOND for us. 10/10 will recommend this place to everyone I know and you should too! GREAT work. 100% satisfied!
My man Frank took great care of me, had a car that had some pretty bad scratches all over and frank & his team did not disappoint! Gave me a fair price we agreed on for the amount of work and even took care of me afterwards on getting a carbon hood installed on the car! All around this is 100% the type of guy you wanna do business with! Upfront about everything, fair & honest! Thanks again Frank!
Worst Experience I've personally ever encountered with dealing with a auto shop of any kind, dropped my 2016 GT convertible mustang off Feb 2026 for a estimate on a right front frame repair, owner told me he would get me one as soon as he could. I called this man every 2 weeks since Feb asking for the quote and never received one got every excuse about how busy he was, finally had enough of waiting went up there to check on my car and it was sitting in the same place I left in, his front lot. Someone had Jimmied my left passenger door open putting large bubbles in my window tint, I went to get my car that same week to take it to a shop that would actually help me with my requested service, I asked if he noticed anything happening to my car he denied any knowledge although he did have a car parked in front of mine and he had the bubbles pressed out the tint but didnt clean any of the rain debris from the inside of my car or the water damage to my carpet or my leather seats would not recommend this place to anyone when you could go down the street to R & R auto collision and deal with professional people who dont make you feel like you are the least important thing on their list of things to do.
Well I am very sorry we weren't able to satisfy you. You abandoned a Ford Mustang that is totalled I expressed that to you. I told you we are a collision insurance repair center. If I get a slow down period I would look into your car. We have had a 6 week backlog since I was kind enough to not charge you storage and now you are claiming we damaged your car....not sure why any one would have "jimmy'd" your door as your car was unlocked. We get a 1 star review for allowing you to dump your totalled car here for free and you new we were busy but you we're hoping we would find time to fix your car!
Analyzing 6,757,8566.8M ReviewsFor 19,12819.1K Experts
