Analyzing 8,576,8448.6M ReviewsFor 24,35224.4K Experts
Customers frequently praise the company for punctual arrivals, clear communication, and transparent pricing during services like water heater installation, leak repairs, and full repiping. However, lower-rated reviews criticize specific instances of missed appointments, unreturned phone calls, and high costs for simple parts, suggesting that scheduling reliability and price consistency can vary.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
432 Google reviews we collected
Phrases our text analysis found in 365 written reviews
Price verdicts customers left with their Google review
Middle half of what 61 customers paid ($295–$1.9k) · gold mark = category median.
How often each topic comes up in the written reviews
We read 365 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The administrator who setup the appointment was very helpful.”
“Resolved our issue quickly and was very clear about the steps that needed taking throughout the repair process.”
“Thomas of Eason Plumbing and Drain Cleaning did an excellent job installing my new water heater.”
“I'll be contacting them for future needs and I recommend their services.”
“Cannot recommend them enough - give them a call if you have any plumbing issues - big or small!”
“Rates are extremely fair and there is total transparency with pricing and billing.”
“The only negative is they are very expensive.”
“Joey was upfront and thorough about the work needed to be done.”
“He explained what he would do with each job and gave me multiple opportunities to ask questions.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Eason Plumbing & Drain Cleaning for 8 kinds of job. Pick one to see what they paid and said.
Joey was an excellent technician. Resolved our issue quickly and was very clear about the steps that needed taking throughout the repair process. 10/10
The support I received from Eason was great. The administrator who setup the appointment was very helpful. She ensured that I got assistance with my hot water issue and the technician Joseph even showed up early. I’m very pleased with the customer service.
Joseph with Eason Plumbing was awesome! From the time he spent developing a quote to actual completion of work, he was very professional, personal, respectful and clean!! He explained what he would do with each job and gave me multiple opportunities to ask questions. This is the second time I have used Eason Plumbing and have been pleased both times
Thomas of Eason Plumbing and Drain Cleaning did an excellent job installing my new water heater. He came on time and did the job quickly and efficiently.
Last minute emergency job done that day with extreme professionalism and courtesy. Best price as well I highly recommend
Joey was fantastic. Super knowledgeable. Very considerate while in the home. Took care of the problem and was very fairly priced. There is really one one solution for plumbing in ruco and it’s Eason Plumbing
| Job | Reviews | Category typical |
|---|---|---|
| Plumbing pipe repair | 31 | $322–$1.1k |
| Water heater installation | 28 | $1.2k–$2.5k |
| Toilet repair | 28 | $176–$656 |
| Plumbing leak detection | 28 | $78–$630 |
| Faucet repair | 18 | $166–$529 |
| Plumbing leak repair | 15 | $227–$807 |
| Outdoor plumbing system repair | 14 | $441–$1.5k |
| Drain cleaning | 12 | $161–$493 |
4.9 ★★★★★ 432 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Joey was an excellent technician. Resolved our issue quickly and was very clear about the steps that needed taking throughout the repair process. 10/10
The support I received from Eason was great. The administrator who setup the appointment was very helpful. She ensured that I got assistance with my hot water issue and the technician Joseph even showed up early. I’m very pleased with the customer service.
Great company, highly recommend them.
Joseph with Eason Plumbing was awesome! From the time he spent developing a quote to actual completion of work, he was very professional, personal, respectful and clean!! He explained what he would do with each job and gave me multiple opportunities to ask questions. This is the second time I have used Eason Plumbing and have been pleased both times
Careful and efficient repair.
Thank you, Nancy! We’re glad our team treated you well and took care of your plumbing repair quickly. We appreciate you choosing Eason Plumbing & Drain Cleaning for your home in Murfreesboro!
Thomas of Eason Plumbing and Drain Cleaning did an excellent job installing my new water heater. He came on time and did the job quickly and efficiently.
Last minute emergency job done that day with extreme professionalism and courtesy. Best price as well I highly recommend
Thank you so much for your kind words, Saul! We're thrilled to hear that we could assist you with your emergency job and that you were pleased with our service and pricing. Your recommendation means a lot to us! If you ever need help again, don't hesitate to reach out.
Joey was fantastic. Super knowledgeable. Very considerate while in the home. Took care of the problem and was very fairly priced. There is really one one solution for plumbing in ruco and it’s Eason Plumbing
Thank you for the fantastic feedback, Bobby! We'll make sure Joey hears your kind words about his work. We're proud to be your number one choice for plumbing in Smyrna and look forward to helping whenever you need us next.
A little over 2 months ago we began having intermittent hot water throughout our home. This included all of our sinks and showers. We usually do laundry in cold water anyway. We thought the 2019 Rinnai tankless water heater was the issue. Of course, receipts were no where to be found so I went to Thumbtack and brought in repair co #1. He was a pleasant fellow and worked dilligently to repair the water heater. After several tries and the problem not really being fixed, we moved on to repair co #2. The problem remained. I did a little research and found the company who sold us the Rinnai. I went back to them to see who they recommended for the repair. The answer was Eason Plumbing. I went ahead and called. Katie answered and set us up for the soonest opening. Thomas came out and declared that the issue was not the water heater. Of course, it could have been a contributor. #1 had cleaned and replaced several parts inside the unit. The interesting thing here is that all 3 contractors came up with the same conclusion; it's not the actual water heater, its probably a faucet. I will have to admit that was a hard thing for me to believe. None the less, there was hot water when Thomas left the house. BUT, the next day, back to square one. I went ahead and bought faucets and called Katie back. She contacted Thomas, and he came back for another look. He wanted to take a look under the house. During the install of the Rinnai, the 2019 contractor put a pair of check valves in line under the house. This afternoon Thomas and Joey installed two new check valves and the hot water is now roaring the way it used too! Much appreciation and THANKS to Thomas, Joey and especially the Best Dispatcher in the World KATIE!!
Thank you for your patience and for sharing your experience in Murfreesboro, Craig! Diagnosing tankless issues takes real detective work, and we’re proud of Thomas, Joey, and Katie for getting your hot water back to 100%. We truly appreciate your trust in Eason Plumbing!
Natural gas line hook up for portal home backup generator. Professional, efficient, and great quality work. Ive used Eason for 7 years and have always a positive experience
Thank you for the great review! We're glad the natural gas hookup for your backup generator went smoothly. Seven years of your loyalty is the highest compliment we could receive—thank you for choosing Eason!
Analyzing 8,576,8448.6M ReviewsFor 24,35224.4K Experts
