Alexander Calii1 reviewTotal number of Google reviews Alexander has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePésimo servicio
Eastside Automotive, LLC
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%40+21.8Reliability 24%16+3.9Value 14%64+9.1Replies to reviews 7%20+1.4Craft & service penalty99−0.1Momentum penalty44−5.6Experts Score= 30Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.30SCORE
DGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#110 of 110 oil change servicesPosition by Experts Score among all companies we track in this category. · better than 0%
4.5 ★★★★★ 127 Google reviews · 10 photos
78%five-star reviews
3.86★last 12 monthsAverage stars on reviews from the last 12 months only.
20%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
May 2026latest review
Eastside Automotive, LLC at a glance
Google reviewers rate Eastside Automotive 4.5 out of 5 based on 127 reviews. Positive feedback highlights efficient turnaround times, fair pricing compared to dealerships, and clear communication regarding repair options and costs. Customers frequently mention friendly staff and reliable service for various vehicle repairs. However, low-star reviews criticize instances of misdiagnosis, unexplained price increases, and lack of follow-up contact. The owner replied to only 4% of the total reviews.
- Google rating: 4.5 out of 5 from 127 reviews (78% five-star).
- Reviews on this page: 127 Google reviews (81 with written comments).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: May 29, 2026.
- Service: Oil Change Service serving Rhinelander, Wisconsin.
Data from Google, last updated November 2, 2026.
Score profile vs other oil change services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Eastside Automotive, LLC: 40/100 on this factor. Category median: 83.C
40
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Eastside Automotive, LLC: 16/100 on this factor. Category median: 77.F
16
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Eastside Automotive, LLC: 99/100 on this factor. Category median: 97.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Eastside Automotive, LLC: 64/100 on this factor. Category median: 100.B
64
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Eastside Automotive, LLC: 44/100 on this factor. Category median: 100.C
44
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Eastside Automotive, LLC: 20/100 on this factor. Category median: 73.D
20
Bar = this company · dark tick = category median.
Star ratings
127 Google reviews we collected
- 5 stars9978%
- 4 stars108%
- 3 stars54%
- 2 stars32%
- 1 star108%
Praise vs complaints
Phrases our text analysis found in 81 written reviews
- Praise12689%
- Complaints1611%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price229%
- Reasonable457%
- Overpriced114%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results3525%
- Price & value3323%
- Staff & attitude2316%
- Speed & response1712%
- Honesty & trust1611%
- Would recommend107%
- Communication86%
What customers talk about
We read 81 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They have great service, they are very affordable, and they get you estimates fast and timely.”
“8 months after bringing my truck in (3 times in 3 weeks) for brake work, I’m still dealing with the repercussions of their awful work.”
“Was quick to get me in for a DOT same day price was reasonable”
“Your not going to be overcharged, and it will be done right the first time!”
“Friendly service, quality work and very knowledgeable great place to have your car fixed”
“We drop off company vehicles and they are typically quick with the turn around and they communicate well.”
“I really appreciated their honesty and willingness to assist.”
“I highly recommend this auto repair company,we are very pleased it was done in a very timely manner and at a fair price!”
“I definitely wouldn't recommend going to Eastside ever there are terrible 😞😞😞 i”
“They always explain the best choices and coat differences.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Eastside Automotive, LLC for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
R6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Efficient automobile service and repair. I have had a few of my vehicles attended to here. Absolutely recommended.
Reasonable priceAuto engine diagnosticEngine repairService not listed
luda4132 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★
8 months after bringing my truck in (3 times in 3 weeks) for brake work, I’m still dealing with the repercussions of their awful work. Just started throwing parts at it because they couldn’t diagnose and repair what needed to be done, and then threw me an outrageous quote for two things that didn’t need to be done…
Overpriced
SarahLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Staff are professional and friendly. They make you aware of issues and charge a fair rate. Would highly recommend.
Reasonable priceOil changeService not listed
MorganLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
They do a great job! We drop off company vehicles and they are typically quick with the turn around and they communicate well. We also take our personal vehicles in from ti.e to time and get them under-coated. Prices are fair.
Reasonable price
SteveLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I would highly recommend this shop! They were kind, patient, and very knowledgeable. Although they didn’t service my Ford Expedition’s differential, they took the time during a phone call to give me great advice and help me understand my options. I really appreciated their honesty and willingness to assist.
Dezzillizondria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Amazing and a went above and beyond on the service request. I highly recommend this auto repair company,we are very pleased it was done in a very timely manner and at a fair price!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Engine repair | 3 | — |
| Oil change | 3 | — |
| Auto engine diagnostic | 2 | — |
Compare with
Photos
Customer reviews
4.5 ★★★★★ 127 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
steve friexLocal Guide · 108 reviewsTotal number of Google reviews steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas quick to get me in for a DOT same day price was reasonable
- Price assessment: Reasonable price
- Services: Service not listed
R D6 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEfficient automobile service and repair. I have had a few of my vehicles attended to here. Absolutely recommended.
- Price assessment: Reasonable price
- Services: Auto engine diagnostic, Engine repair, Service not listed
luda4132 reviewsTotal number of Google reviews luda413 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google8 months after bringing my truck in (3 times in 3 weeks) for brake work, I’m still dealing with the repercussions of their awful work. Just started throwing parts at it because they couldn’t diagnose and repair what needed to be done, and then threw me an outrageous quote for two things that didn’t need to be done at all. I will vehemently tell anyone I know to find somewhere else for any work to be done on their vehicle
- Price assessment: Overpriced
Response from the owner · 7 months ago
Hello, I'm sorry for your poor experience you had with us. Would you be willing to provide your name or year make and model of the truck? I would like to look back to see what happened. Thank you
keith Von BraunsbergLocal Guide · 68 reviewsTotal number of Google reviews keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat people. Great service
- Price assessment: Great price
- Services: Engine repair
Sarah NeilsonLocal Guide · 13 reviewsTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStaff are professional and friendly. They make you aware of issues and charge a fair rate. Would highly recommend.
- Price assessment: Reasonable price
- Services: Oil change, Service not listed
Morgan GreenLocal Guide · 38 reviewsTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey do a great job! We drop off company vehicles and they are typically quick with the turn around and they communicate well. We also take our personal vehicles in from ti.e to time and get them under-coated. Prices are fair.
- Price assessment: Reasonable price
Steve FoltzLocal Guide · 45 reviewsTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI would highly recommend this shop! They were kind, patient, and very knowledgeable. Although they didn’t service my Ford Expedition’s differential, they took the time during a phone call to give me great advice and help me understand my options. I really appreciated their honesty and willingness to assist.
Dezzillizondria Williams3 reviewsTotal number of Google reviews Dezzillizondria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing and a went above and beyond on the service request. I highly recommend this auto repair company,we are very pleased it was done in a very timely manner and at a fair price!
Rylee Lewis1 reviewTotal number of Google reviews Rylee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleReally screwed up my truck $700 for me to take it to a different shop to have them actually fix. I was left with the power cable loose on my alternator and had power steering issues afterwards. Very disappointed
Business details
- Address: 4690 S Shore Dr, Rhinelander, WI 54501
- Phone: (715) 369-5270
- Website: eastsideautowi.com
- Service area: Rhinelander, WI