iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%99+14Replies to reviews 7%98+6.9Craft & service penalty96−0.4Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 66 septic tank servicesiPosition by Experts Score among all companies we track in this category. · better than 75%
4.9★★★★★2,891 Google reviews · 24 photos
97%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.9%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$429typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently cite prompt arrival, clear communication, and fair pricing for services including water heater replacement, drain clearing, and fixture installation. Recurring themes emphasize professional conduct and efficient workmanship, with many noting that technicians explained options and costs before starting. However, some low-star reviews criticize high labor charges for simple tasks, technicians leaving without resolving issues, or recommendations for extensive, costly repairs that other plumbers deemed unnecessary.
Google rating: 4.9 out of 5 from 2,891 reviews (97% five-star).
Reviews on this page: 2,891 Google reviews (2,250 with written comments, 72 with photos).
Owner responses: the business replied to 92% of reviews.
Most recent review: October 23, 2026.
Service: Septic Tank Service serving Rockledge, Florida.
Data from Google, last updated October 26, 2026.
Score profile vs other septic tank services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
EK Coggin PlumbingSeptic Tank Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.EK Coggin Plumbing: 95/100 on this factor. Category median: 91.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.EK Coggin Plumbing: 94/100 on this factor. Category median: 87.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.EK Coggin Plumbing: 96/100 on this factor. Category median: 95.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.EK Coggin Plumbing: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.EK Coggin Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.EK Coggin Plumbing: 98/100 on this factor. Category median: 72.A
98
Bar = this company · dark tick = category median.
Star ratings
2,891 Google reviews we collected
4.9of 5
5 stars2,81497%
4 stars401%
3 stars110%
2 stars50%
1 star211%
Praise vs complaints
Phrases our text analysis found in 2,250 written reviews
99%praise
Praise4,44199%
Complaints511%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price11121%
Reasonable33665%
Overpriced194%
Not sure5210%
$4290% vs typical septic tank services
Middle half of what 423 customers paid ($295–$730) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,26628%
Speed & response1,12225%
Quality & results83819%
Would recommend48611%
Price & value4029%
Communication2375%
Honesty & trust1413%
What customers talk about
We read 2,250 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Robbie was very knowledgeable, professional, and personable.”
“COGGIN service, Kyle worked efficiently and made sure everything was perfect.”
“And they troubleshot a slow flushing toilet while replacing the wax seals at no extra charge.”
“He was super knowledgeable and courteous, kept us in the loop, and fixed the problem promptly.”
“I’m just not working to line Coggins 24k gold pockets.”
“I would recommend Coggin and Kyle for any of your plumbing needs based on my experience with them.”
“I will obviously never call Coggins again nor will I ever recommend them to anyone.”
“Fair price, professional and efficient installation.”
“This company is the biggest rip off I have ever seen.”
“Clear, honest communication - that’s all I can ever ask for from EK.”
“Can trust the work so far and am very happy with the results.”
“This did not sit well with the technician and he left, he did even call the office to see if I was lying!”
People customers mention
Joey52 reviews
Jack40 reviews
Coggins39 reviews
Brandon36 reviews
Logan33 reviews
Robbie32 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired EK Coggin Plumbing for 8 kinds of job. Pick one to see what they paid and said.
Rick5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Showed up within 24 hours of my call. Top notch workmanship. Completed the job as promised at the quoted price. Couldn’t have been more pleased. Andre is an exemplary employee. Took the time to answer my questions. Always helpful and cheerful.
And a real craftsman.
Paid $1,200–1,400Reasonable priceOutdoor plumbing system repairFaucet installation
Alex8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Robbie was very knowledgeable, professional, and personable. He did an excellent job . We’ve used this company before and were very happy and now we’re happy again!! Thanks
Paid $800–1,000Reasonable pricePlumbing pipe repairPlumbing leak repair+ Responsiveness+ Value
Nick9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Today, Kyle installed 4 replacement MOEN Pop-Up Assemblies for our Bathroom Sinks. Like our last E.K. COGGIN service, Kyle worked efficiently and made sure everything was perfect. His cleanup was second to none. We will have him back again soon to install a new Stainless Steel Sink in our garage to replace our…
Paid $200–400Reasonable priceFaucet repair
Jon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Clear, honest communication - that’s all I can ever ask for from EK. Great, timely work as well. You will always be my #1 call.
Elwood6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
You are the best always quick to-respond, fair and helpful.aI am a customer life Thank you
BonnieLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
When you find substantial evidence of leaking rusty water on and around your hot water heater, you know you have a problem. When you call E K Coggin and the next morning they send Andre, you know your problem is about to be fixed. Within a few hours the 15 year old gas water heater was replaced, the floor…
Showed up within 24 hours of my call. Top notch workmanship. Completed the job as promised at the quoted price. Couldn’t have been more pleased. Andre is an exemplary employee. Took the time to answer my questions. Always helpful and cheerful.
And a real craftsman.
Price assessment: Reasonable price
Price: $1,200–1,400
Services: Outdoor plumbing system repair, Faucet installation
Response from the owner · 2 days ago
Rick, thank you for highlighting our prompt response and craftsmanship. We appreciate your recognition of our team's dedication and professionalism.
Alex Moore Life and Travel8 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Robbie was very knowledgeable, professional, and personable. He did an excellent job . We’ve used this company before and were very happy and now we’re happy again!! Thanks
RJ was fast in and out at a reasonable price. Installed home water expansion valve on the exterior of house.
Update: Kyle and Amarion has been the most recent plumbers to resolve my leaky water heater and toilet. Kyle provided the most cost effective approach and worked with my to zero in on the decision. Can trust the work so far and am very happy with the results.
Response from the owner · 2 years ago
Hi Jason! Thank you for taking the time to leave us a review of your experience, we appreciate you choosing EK Coggin Plumbing!
DAN GOMEZ5 reviewsiTotal number of Google reviews DAN has written across all businesses on Google Maps, not just this one.
Today, Kyle installed 4 replacement MOEN Pop-Up Assemblies for our Bathroom Sinks. Like our last E.K. COGGIN service, Kyle worked efficiently and made sure everything was perfect. His cleanup was second to none. We will have him back again soon to install a new Stainless Steel Sink in our garage to replace our original, 25-year old one. Again, we will ask if Kyle can be sent out because he is a true professional and we are always satisfied beyond expectation with him.
Price assessment: Reasonable price
Price: $200–400
Services: Faucet repair
Response from the owner · a week ago
Thank you, Nick. We appreciate your recognition of Kyle's professionalism and thoroughness. Your satisfaction and trust in EK Coggin Plumbing mean a lot.
Bennett RossLocal Guide · 30 reviewsiTotal number of Google reviews Bennett has written across all businesses on Google Maps, not just this one.
Big thanks to Kyle for handling our water meter pipe leak so professionally! He was super knowledgeable and courteous, kept us in the loop, and fixed the problem promptly.
We appreciate your recognition of our professional approach and communication. It is great to know your water meter pipe was addressed promptly and thoroughly.
Ashley Carter3 reviewsiTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
