Timeka childs6 reviewsTotal number of Google reviews Timeka has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTylon was very awesome great guy . He was very helpful
El Car Wash - Lake Pickett
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%87+21.1Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#42 of 103 car wash servicesPosition by Experts Score among all companies we track in this category. · better than 60%
4.9 ★★★★★ 1,363 Google reviews · 24 photos
96%five-star reviews
4.95★last 12 monthsAverage stars on reviews from the last 12 months only.
1.9%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Nov 2026latest review
El Car Wash - Lake Pickett at a glance
Google reviewers rate El Car Wash 4.9 out of 5 based on 1363 reviews, with the owner responding to 99 percent of them. Customers frequently praise the helpful staff, clean facility, and effective vacuums, noting that employees assist with wash selections and interior cleaning. However, some lower-rated reviews criticize machine malfunctions, inconsistent cleaning results on vehicle fronts and backs, and aggressive upselling tactics for monthly subscriptions.
- Google rating: 4.9 out of 5 from 1,363 reviews (96% five-star).
- Reviews on this page: 1,363 Google reviews (1,038 with written comments, 34 with photos).
- Owner responses: the business replied to 99% of reviews.
- Most recent review: November 7, 2026.
- Service: Car Wash serving Orlando, Florida.
Data from Google, last updated November 8, 2026.
Score profile vs other car wash services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Car Wash - Lake Pickett: 91/100 on this factor. Category median: 90.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Car Wash - Lake Pickett: 87/100 on this factor. Category median: 87.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Car Wash - Lake Pickett: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Car Wash - Lake Pickett: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Car Wash - Lake Pickett: 100/100 on this factor. Category median: 92.A
100
Bar = this company · dark tick = category median.
Star ratings
1,363 Google reviews we collected
- 5 stars1,31396%
- 4 stars171%
- 3 stars40%
- 2 stars71%
- 1 star222%
Praise vs complaints
Phrases our text analysis found in 1,038 written reviews
- Praise71897%
- Complaints203%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price20571%
- Reasonable7225%
- Overpriced31%
- Not sure83%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude31843%
- Quality & results21329%
- Would recommend8912%
- Speed & response426%
- Price & value345%
- Communication274%
- Honesty & trust152%
What customers talk about
We read 1,038 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tylon and the crew here are awesome and super helpful!”
“…ble to reach out , but I am pretty upset now because it is extremely disrespectful that even though I had to file a report, they never reached out bac…”
“Great service shoutout to Moe and Tylon they made sure my car height was good, and hooked me up great people”
“Went one time to this place and it was the worst experience i ever had at a car wash.”
“Everything is always clean and working , highly recommend”
“…t and I went down the road to another car wash which you should just avoid this all together and drive right by to another car wash that doesn't do th…”
“This car wash is so quick and easy and is part of my routine now.”
“Majd was a very helpful he signed me up for a membership at a great deal.”
“Very good service and explained all the details of the deals they were having.”
“Jlissa is absolutely wonderful — she is proactive, always happy, smiling, and genuinely makes you feel welcome.”
“Instead, they suggested that I commit fraud by claiming the repair under warranty.”
People customers mention
- Taji 23 reviews
- Jonathan 17 reviews
- Majd 14 reviews
- Spencer 12 reviews
- Tylon 12 reviews
- Bryan 11 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Car Wash - Lake Pickett for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
Isabella4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
I love this car wash! Always has the best people working here and the vacuums are amazing! Thank you Spencer for the great experience!
Don4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I enjoyed the experience i had at the EL car wash and my man Spencer was very help with my selection of wash
Matthew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Great service shoutout to Moe and Tylon they made sure my car height was good, and hooked me up great people
Great priceAuto detailing
Chester5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Majd and company did an amazing job at helping me retrieve my items sucked into the vacuum without hesitation.Everything is always clean and working , highly recommend
Reasonable price
Breezy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Bryan helped me out a lot, service was excellent! Made my car wash experience a 10/10, would recommend coming here!
Gourikrishna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a wonderful experience getting my car washed! Bryan was super helpful and navigated me through the process as it was my first time!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto detailing | 86 | — |
| Vacuuming | 58 | — |
| Auto interior vacuuming | 38 | — |
| Polishing | 36 | — |
| Car waxing | 16 | — |
| Delivery | 15 | — |
| Scratch removal | 14 | — |
| Clay bar treatment | 14 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 1,363 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
I B6 reviewsTotal number of Google reviews I has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTylon and the crew here are awesome and super helpful!! Highly recommend!!
Isabella Alessandrini4 reviewsTotal number of Google reviews Isabella has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI love this car wash! Always has the best people working here and the vacuums are amazing! Thank you Spencer for the great experience!
Response from the owner · a day ago
We're so glad you love your visits! Our team is dedicated to providing great service, and it’s wonderful to hear about your experience with Spencer. Come back anytime! Your Friends at El Car Wash.
Don Leo4 reviewsTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI enjoyed the experience i had at the EL car wash and my man Spencer was very help with my selection of wash
Response from the owner · 2 days ago
We're glad to hear you had a great experience, Don! Spencer truly goes above and beyond to help our customers. We can't wait to see you again for your next wash! ALWAYS DRIVE CLEAN. Your Friends at El Car Wash.
Matthew1 reviewTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service shoutout to Moe and Tylon they made sure my car height was good, and hooked me up great people
- Price assessment: Great price
- Services: Auto detailing
- Busyness: Not busy
Response from the owner · 3 days ago
Wow, Matthew! We're so glad to hear you had a fantastic experience with Moe and Tylon. Our team always aims to provide that personal touch! Come back anytime—ALWAYS DRIVE CLEAN! Your Friends at El Car Wash.
emily shiloh3 reviewsTotal number of Google reviews emily has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEl Car Wash is great, Spencer helped me out awesome!
Response from the owner · 6 days ago
Spencer appreciates your kind words, Emily! We're glad you had a great experience with us. We can’t wait to see you again soon—always drive clean! Your Friends at El Car Wash.
Chester Smith5 reviewsTotal number of Google reviews Chester has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMajd and company did an amazing job at helping me retrieve my items sucked into the vacuum without hesitation.Everything is always clean and working , highly recommend
- Price assessment: Reasonable price
- Busyness: A little busy
Response from the owner · 6 days ago
Chester, it's great to hear Majd and the team took such good care of you! We're glad you had a positive experience and appreciate your recommendation. Come back anytime—ALWAYS DRIVE CLEAN! Your Friends at El Car Wash.
Breezy2 reviewsTotal number of Google reviews Breezy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBryan helped me out a lot, service was excellent! Made my car wash experience a 10/10, would recommend coming here!
Response from the owner · a week ago
Bryan truly appreciates your kind words! We're delighted you had such a fantastic experience with us. We can't wait to see you again soon for another 10/10 wash! Your Friends at El Car Wash.
Rafael Duran11 reviewsTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreats and friendly service. Would recommend! Johnathan was great!
- Services: Auto detailing
Response from the owner · a week ago
Rafael, we’re glad you enjoyed our friendly service! It’s wonderful to hear that Johnathan made your visit special. We appreciate your recommendation and look forward to seeing you again. Your Friends at El Car Wash.
Angel Vazquez1 reviewTotal number of Google reviews Angel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTylon and ceaser where a perfect help
Response from the owner · a week ago
We're so glad to hear Tylon and Ceaser were able to help you out! Our team loves making each visit enjoyable. We can't wait to see you again soon. Always drive clean! Your Friends at El Car Wash.
Business details
- Address: 13655 E Colonial Dr, Orlando, FL 32826
- Phone: (866) 305-4329
- Website: elcarwash.com
- Service area: Orlando, FL