Lawn care service · El Paso, TX · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%47+25.6Reliability 24%17+4.1Value 14%69+9.8Replies to reviews 7%70+4.9Momentum penalty56−4.4Experts Score= 40Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.40SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#49 of 49 leaf removal servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.6★★★★★63 Google reviews · 24 photos
89%five-star reviews
4.29★last 12 monthsiAverage stars on reviews from the last 12 months only.
17.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company 4.6 out of 5 based on 63 reviews, with the owner responding to 95% of them. Customers frequently praise the team for punctuality, efficient lawn maintenance, weed removal, and clear communication regarding upfront estimates. However, lower-rated feedback highlights recurring issues with high pricing relative to the work performed, damage to sprinkler systems or turf during service, and a lack of follow-up communication to resolve these problems.
Google rating: 4.6 out of 5 from 63 reviews (89% five-star).
Reviews on this page: 63 Google reviews (58 with written comments, 4 with photos).
Owner responses: the business replied to 95% of reviews.
Most recent review: October 23, 2026.
Service: Leaf Removal Service serving El Paso, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other leaf removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: reliability.
This companyLeaf Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.El Paso Lawn & Maintenance Care: 47/100 on this factor. Category median: 95.C
47
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.El Paso Lawn & Maintenance Care: 17/100 on this factor. Category median: 94.F
17
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.El Paso Lawn & Maintenance Care: 69/100 on this factor. Category median: 100.B
69
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.El Paso Lawn & Maintenance Care: 56/100 on this factor. Category median: 100.C
56
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.El Paso Lawn & Maintenance Care: 70/100 on this factor. Category median: 63.B
70
Bar = this company · dark tick = category median.
Star ratings
63 Google reviews we collected
4.6of 5
5 stars5689%
4 stars00%
3 stars00%
2 stars12%
1 star610%
Praise vs complaints
Phrases our text analysis found in 58 written reviews
90%praise
Praise10790%
Complaints1210%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
89%fair
Great price842%
Reasonable842%
Overpriced211%
Not sure15%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2521%
Staff & attitude2218%
Speed & response2218%
Would recommend2118%
Price & value1714%
Communication76%
Honesty & trust54%
What customers talk about
We read 58 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Rafael Laca did an excellent job cleaning up my yard.”
“After Ralph admitted his crew damaged multiple lines/heads on my existing water irrigation with weed/bush whackers, he blamed the issue on me since I…”
“The team was very accommodating and helpful when I needed a quick turn around time to have my grass cut.”
“Communication wise, they are always fast to respond to your calls or messages.”
“Highly recommend them for anyone looking for reliable, high-quality yard care”
“00 Wouldn't recommend.”
“Prices are reasonable, and their work is excellent: fast, efficient, and respectful of your home.”
“Ralph and his company have provided absolutely terrible customer service and he is extremely overpriced for the quality of work.”
“Great communication, consistency, they always leave our yard looking awesome, and no mess left behind.”
“They will give an estimate upfront, so there are no surprises.”
People customers mention
Ralph4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired El Paso Lawn & Maintenance Care for 3 kinds of job. Pick one to see what they paid and said.
Susie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Rafael Laca did an excellent job cleaning up my yard. Would highly recommend and hire again. Thank you so much!!
Not sureLawn mowing & maintenance
ArturoLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
These guys are my absolute go-to. . Wonderful service. Punctual and efficient. I’m debating leaving such a glowing review because it might make it harder to book them… but you should.
Great priceLawn mowing & maintenanceWeed controlYard work
Alyssa5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
The team was very accommodating and helpful when I needed a quick turn around time to have my grass cut. They were responsive and took great care of the my lawn! I definitely recommend using this company!!
Ashli6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We have been using El Paso Lawn & Maintenance Care for years and have never been disappointed by their service. We highly recommend Ralph and his team!
Great priceWeed controlYard work
Martha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Mr. Rafael and his team are amazing, it’s obvious they take pride in their work. Communication wise, they are always fast to respond to your calls or messages. They will give an estimate upfront, so there are no surprises. Prices are reasonable, and their work is excellent: fast, efficient, and respectful of your…
Reasonable priceYard work
michael4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
We purchased our home over 3 years ago and have used El Paso lawn & Maintenance Care to keep our yards looking great ever since. Great communication, consistency, they always leave our yard looking awesome, and no mess left behind. If you are looking for great yard work for a great price, you’ve come to the right place. Thank you!
Great priceLawn mowing & maintenanceWeed controlYard work
Rafael Laca did an excellent job cleaning up my yard. Would highly recommend and hire again. Thank you so much!!
Price assessment: Not sure
Services: Lawn mowing & maintenance
Response from the owner · 2 days ago
Susie, thanks so much for the kind review. We're glad Rafael left your yard looking great. We appreciate the recommendation and would be happy to help again!
Arturo RoblesLocal Guide · 31 reviewsiTotal number of Google reviews Arturo has written across all businesses on Google Maps, not just this one.
These guys are my absolute go-to. . Wonderful service. Punctual and efficient. I’m debating leaving such a glowing review because it might make it harder to book them… but you should.
Price assessment: Great price
Services: Lawn mowing & maintenance, Weed control, Yard work
Response from the owner · a month ago
Thank you for your review. My team and I really appreciate it. We're happy you gave us an opportunity. We hope to continue providing services for you. Have a good day!🙏
Alyssa Carfagno5 reviewsiTotal number of Google reviews Alyssa has written across all businesses on Google Maps, not just this one.
The team was very accommodating and helpful when I needed a quick turn around time to have my grass cut. They were responsive and took great care of the my lawn! I definitely recommend using this company!!
Response from the owner · 4 days ago
Alyssa, thanks for the shout out! We’re glad we could accommodate your quick turnaround and that you were happy with how we cared for your lawn. We appreciate the recommendation and are here whenever you need us.
Ashli Williams6 reviewsiTotal number of Google reviews Ashli has written across all businesses on Google Maps, not just this one.
We have been using El Paso Lawn & Maintenance Care for years and have never been disappointed by their service. We highly recommend Ralph and his team!
Price assessment: Great price
Services: Weed control, Yard work
Response from the owner · a week ago
Ashli, thank you for trusting El Paso Lawn & Maintenance Care for years and for recommending Ralph and the crew. We look forward to helping keep your yard in great shape!
Martha Montoya2 reviewsiTotal number of Google reviews Martha has written across all businesses on Google Maps, not just this one.
Mr. Rafael and his team are amazing, it’s obvious they take pride in their work. Communication wise, they are always fast to respond to your calls or messages. They will give an estimate upfront, so there are no surprises. Prices are reasonable, and their work is excellent: fast, efficient, and respectful of your home. Been calling on them to do my yard for a year now, will continue to do so in future as well.
Price assessment: Reasonable price
Services: Yard work
Response from the owner · a week ago
Martha, we appreciate you taking the time to share this and for choosing our team over the last year. It means a lot that Ralph and the crew’s fast communication, upfront estimates, fair pricing, and careful, efficient work stood out. We value your support and look forward to caring for your yard again.
michael oseguera4 reviewsiTotal number of Google reviews michael has written across all businesses on Google Maps, not just this one.
We purchased our home over 3 years ago and have used El Paso lawn & Maintenance Care to keep our yards looking great ever since. Great communication, consistency, they always leave our yard looking awesome, and no mess left behind. If you are looking for great yard work for a great price, you’ve come to the right place. Thank you!
Price assessment: Great price
Services: Lawn mowing & maintenance, Weed control, Yard work
Response from the owner · a week ago
Michael, thank you for trusting us the padt three years. We love hearing our communication, consistency, and clean work keep your yard looking great and that you feel you get good value. We truly appreciate the recommendation!
Thelma Zamora3 reviewsiTotal number of Google reviews Thelma has written across all businesses on Google Maps, not just this one.
Great communication and service. Ralph and his team did a great job taking care of my elderly neighbors yard while being safe about our cars on the driveway.
Price assessment: Great price
Services: Yard work
Response from the owner · a week ago
Thelma, thank you for the kind review. We’re glad our communication was clear and that Ralph and the crew could safely care for your neighbor’s yard. Have a great day!
Mary Talbott4 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Ralph and his team are absolute professionals! They do a fantastic job with lawn maintenance, working quickly and efficiently without ever cutting corners. What stands out most is how clean and spotless they leave everything once they're finished. Highly recommend them for anyone looking for reliable, high-quality yard care
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 2 weeks ago
Mary, thank you for the wonderful review. We’re glad Ralph and the team took care of your lawn efficiently and left everything spotless. We appreciate your recommendation and look forward to helping with your yard again!
Stephanie VuLocal Guide · 34 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Ralph and his team took great care of my yard and palm trees, and also fixed my sprinklers a few times
Services: Irrigation system repair & maintenance, Lawn mowing & maintenance
Response from the owner · 2 weeks ago
Stephanie, thank you for the kind review. It means a lot to hear Ralph and the crew took good care of your yard and palms and handled the sprinkler fixes. We appreciate you choosing us and are here whenever you need us again.
ME SkiLocal Guide · 8 reviewsiTotal number of Google reviews ME has written across all businesses on Google Maps, not just this one.
Quality work. Dependable service. Very efficient. They have maintained several rental properties for me for years.
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · Edited 2 weeks ago
We really appreciate you trusting us with your rental properties for so many years. It means a lot to hear our team is dependable, efficient, and delivering quality work.
