Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
Customers at this medical spa frequently praise the professional, knowledgeable, and friendly staff who provide thorough consultations for services like hydrafacials, microneedling, and Botox. Reviewers often highlight the welcoming atmosphere and the effectiveness of treatments in addressing skin concerns. However, some individuals note that pricing can be high, with specific complaints regarding gift card policies for tipping and receiving less service time than expected for paid appointments.
Data from Google, last updated October 28, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
Bar = this company · dark tick = category median.
239 Google reviews we collected
Phrases our text analysis found in 196 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“She's incredibly knowledgeable and is so thorough with every treatment.”
“She will absolutely be my go-to for all future facial injections.”
“I have been seeing Emily for hydrafacials and microneedling for the last 6 months, and can't recommend her enough!”
“I had such a wonderful experience with Steph at Elase Med Spa!”
“When I first went to her, I was struggling with horrible acne.”
“She takes time and cares for you and your results and I trust her with my life!”
“I was super nervous about getting lip filler because I didn't know anything about it, but Amy was so patient and explained everything thoroughly.”
“It says something when you get up and immediately hug your injector after looking in the mirror!”
“And Simply put, Amara is so worth it!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Elase Medical Spa - Ponte Vedra for 7 kinds of job. Pick one to see what they paid and said.
I have been seeing Emily for hydrafacials and microneedling for the last 6 months, and can't recommend her enough! She's incredibly knowledgeable and is so thorough with every treatment. My skin has never been better!
Everyone at Elase is exceptional. Nancy is honest and very professional. I never feel pressured. The results I’ve seen in my face are remarkable. I’m so happy I chose Elase for my skin and facial improvements.
Kaitlin was lovely…. I will be back in six weeks 💝 thank you. Hydra facial Muchly needed!
Nancy is amazing. Knowledgeable and advises me on how to achieve my goals and a youthful look. Appreciate Nancy.
⭐⭐⭐⭐⭐ I had such a wonderful experience with Steph at Elase Med Spa! From the moment I met her, she was incredibly nice, welcoming, and gracious. She made me feel completely comfortable and took the time to listen to exactly what I was looking for. Steph is extremely professional, knowledgeable, and thoughtful in…
Sarah and all the employees are amazing here. I highly suggest you all book with Elase, and stay here. 😊
| Job | Reviews | Category typical |
|---|---|---|
| HydraFacial | 17 | — |
| BOTOX treatments | 17 | — |
| Dermaplaning | 7 | — |
| Microneedling | 4 | — |
| Lip fillers | 3 | — |
| Dysport treatment | 2 | — |
| Chemical peels | 2 | — |
5.0 ★★★★★ 239 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I have been seeing Emily for hydrafacials and microneedling for the last 6 months, and can't recommend her enough! She's incredibly knowledgeable and is so thorough with every treatment. My skin has never been better!
Everyone at Elase is exceptional. Nancy is honest and very professional. I never feel pressured. The results I’ve seen in my face are remarkable. I’m so happy I chose Elase for my skin and facial improvements.
Dina, thank you so much for this wonderful 5-star review! We're absolutely thrilled to hear about the remarkable results you've experienced. Nancy will be so happy to know how much you appreciate her honest, professional approach - that's exactly what we strive for at Elase! We never want our guests to feel pressured, just supported on their skincare journey. It means the world to us that you chose Elase and that you're so happy with your facial improvements. We're grateful to have you as part of our Elase family and look forward to continuing to help you achieve your skincare goals!
Kaitlin was lovely…. I will be back in six weeks 💝 thank you. Hydra facial Muchly needed!
Hi Lori! We're so thrilled you loved your HydraFacial experience with Kaitlin! She's truly wonderful and we'll make sure to let her know how happy you are. Your skin is going to look amazing! We can't wait to see you again in six weeks. Thanks so much for taking the time to share your feedback - it means the world to us! 💝
Absolutely the best experience. Everyone was so nice. Angie you are the best.
Hi Debra! Thank you so much for the amazing 5-star review! We're thrilled you had such a wonderful experience with us. Angie will be so happy to hear your kind words! Our team works hard to make every visit special, and it means the world to know we succeeded with you. We can't wait to welcome you back soon for another fantastic experience!
This place freaking sucks.
Hi Misty, I'm really sorry to hear about your experience with us. This isn't the level of service we strive for, and I'd love the opportunity to understand what went wrong during your visit. Your feedback is important to us and will help us improve. Please feel free to reach out directly so we can make this right. We'd appreciate the chance to turn this around for you.
Nancy is amazing. Knowledgeable and advises me on how to achieve my goals and a youthful look. Appreciate Nancy.
Hi Suzie! Thank you so much for the wonderful 5-star review! We're thrilled to hear that Nancy is helping you achieve your goals and that youthful look you're after. Your appreciation means the world to both Nancy and all of us here! We can't wait to see you again for your next appointment. Thanks for being such a valued guest!
⭐⭐⭐⭐⭐ I had such a wonderful experience with Steph at Elase Med Spa! From the moment I met her, she was incredibly nice, welcoming, and gracious. She made me feel completely comfortable and took the time to listen to exactly what I was looking for. Steph is extremely professional, knowledgeable, and thoughtful in her approach—and I already love my results! I couldn’t be happier with my experience. She will absolutely be my go-to for all future facial injections. Highly recommend!
Shannon, thank you so much for this amazing 5-star review! We're absolutely thrilled that Steph provided you with such a wonderful experience. She truly is exceptional at what she does, and we're so glad her professionalism, knowledge, and warm approach made you feel comfortable and heard. It means the world to us that you love your results already! We can't wait to welcome you back for your future appointments with Steph. Thank you for trusting us with your care and for taking the time to share your experience!
Nancy is the best!!!
Hi Kelly! Thank you so much for the amazing 5-star review! We're thrilled to hear that Nancy provided you with such wonderful service. Your kind words mean the world to us and to Nancy. We can't wait to welcome you back for your next appointment!
Sarah and all the employees are amazing here. I highly suggest you all book with Elase, and stay here. 😊
Malia, thank you so much for the wonderful 5-star review! 🌟 We're thrilled to hear that Sara and our team made such a positive impression on you. Your recommendation means the world to us! Sara will be so happy to hear your kind words. We can't wait to welcome you back for your next visit. Thanks again for choosing Elase!
Andrea does an AMAZING job and is an expert on giving skincare advice. Salon is well stocked with all the best products. Highly recommend!!!
Thank you so much for the wonderful 5-star review! We're thrilled to hear that Andrea provided you with amazing service and expert skincare advice. She's truly passionate about helping our guests achieve their best skin, and we'll make sure to share your kind words with her - it'll make her day! We take pride in carrying only the best products for our clients, so it's great to know you appreciate our selection. Your recommendation means the world to us! We can't wait to see you again soon for your next visit!
Analyzing 5,760,1035.8M ReviewsFor 15,83615.8K Experts
