Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
Google reviewers rate Elite Auto Care 4.8 out of 5 based on 260 reviews, with the owner responding to 85% of feedback. Customers frequently praise the shop for punctuality, transparent communication, fair pricing, and thorough services like oil changes, inspections, and brake repairs. However, some low-star reviews criticize high labor rates, incomplete paperwork, and instances where repairs did not resolve initial issues.
Data from Google, last updated November 5, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Bar = this company · dark tick = category median.
260 Google reviews we collected
Phrases our text analysis found in 226 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 226 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I truly appreciate the fast and professional approach the team of Elite has!”
“Paperwork was incomplete which caused delays getting active on Uber platform.”
“They've been patient with all my questions and concerns.”
“Had a great experience with Elite Auto Care, they did a major service for my 2017 GLE Mercedes, and time was quality work at a competitive price”
“The worst experience I got.”
“Beyond fair pricing and I'm a customer for life from this point forward.”
“Overpriced inspection for rideshare.”
“I would recommend this place to anyone looking for great service and customer care.”
“One of the few places for European cars to trust within oil change using the correct oil.”
“Excellent communication, thoroughness and follow-up on a pre-purchase inspection.”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Elite Auto Care for 8 kinds of job. Pick one to see what they paid and said.
Awesome. Everyone was nice. I live in Tacoma braved traffic backups and car crashes all the way around me to go to the best shop in the Pacific Northwest. Drives like it is brand new.
Good reliabel Service, except you should not charge me for 9 quarts of oil when my car takes only 8.5 including the filter.
Set my appointment right on time. One of the few places for European cars to trust within oil change using the correct oil. I had a light sensor issue on my dashboard and the front desk representative repeatedly. Double checked with the tech to see if my battery was still good or not. Thanks guys
The service was incredible! Beyond fair pricing and I'm a customer for life from this point forward.
Elite Auto did excellent work on my vehicle. The service didn't take long and the price was great! I would recommend them. For sure.
Elite has an excellent team. I came in with a laundry list of problems and after an assessment they gave me some options. The work was thorough and professional. I will be going back whenever the need arises.
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 22 | — |
| General repairs & maintenance | 19 | — |
| Electrical repair | 13 | — |
| Vehicle Inspection | 12 | — |
| Auto engine diagnostic | 11 | — |
| Auto maintenance | 9 | — |
| Auto A/C recharge | 7 | — |
| Brakes | 7 | — |
4.8 ★★★★★ 260 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Awesome. Everyone was nice. I live in Tacoma braved traffic backups and car crashes all the way around me to go to the best shop in the Pacific Northwest. Drives like it is brand new.
Good reliabel Service, except you should not charge me for 9 quarts of oil when my car takes only 8.5 including the filter.
Thank you, Karl, we appreciate your feedback and are glad you found our service reliable. We’re continuously improving and look forward to serving you again.
Set my appointment right on time. One of the few places for European cars to trust within oil change using the correct oil. I had a light sensor issue on my dashboard and the front desk representative repeatedly. Double checked with the tech to see if my battery was still good or not. Thanks guys
Thank you Azazi for the kind review. We are glad we could get you in on time and that you trust us with your European car and the correct oil. Our front desk and technicians appreciate you noticing their extra checks on the light sensor and battery. We look forward to helping you again.
Amazing people and work
Thank you so much for the kind words, Maggie. We are thrilled to hear you enjoyed your experience and appreciate the compliment for our team and our work. We will be sure to share this with everyone. We look forward to seeing you again.
The service was incredible! Beyond fair pricing and I'm a customer for life from this point forward.
Thank you so much for the wonderful review, Tobi! We’re thrilled to hear our service and pricing met your expectations, and we truly appreciate your loyalty. We look forward to serving you again.
Elite Auto did excellent work on my vehicle. The service didn't take long and the price was great! I would recommend them. For sure.
Thank you, Sherry, for the wonderful review. We are glad the work, speed, and price hit the mark for you. We appreciate your recommendation and look forward to helping you again.
Elite has an excellent team. I came in with a laundry list of problems and after an assessment they gave me some options. The work was thorough and professional. I will be going back whenever the need arises.
Thank you for the kind review, Zach. We are glad our team could diagnose the issues and provide clear options. It means a lot that you found the work thorough and professional. We appreciate your trust and look forward to helping you again whenever the need arises.
They were able to get our car in quickly. They've been patient with all my questions and concerns. They gave detailed findings and seem to be straightforward and fair. They've built our trust and we plan to continue bringing in our Audi for its services.
Thank you, Janell. We're so glad we could get your car in quickly and that our team was able to answer your questions. We're pleased the findings were clear and that you feel we are fair and straightforward. Building your trust means a lot to us, and we look forward to continuing to care for your Audi.
Overpriced inspection for rideshare. Go elsewhere. Paperwork was incomplete which caused delays getting active on Uber platform.
Ben, I’m sorry to hear you had a poor experience. We take concerns about pricing and incomplete paperwork seriously and regret the delay it caused getting you active on the Uber platform. We will review our inspection and documentation processes to prevent this from happening again. Thank you for bringing this to our attention.
Excellent communication, thoroughness and follow-up on a pre-purchase inspection. Final .pdf report included pictures of every component. I wish Elite was in my area!
Thank you, Raymond, we’re thrilled our communication, thoroughness, and photo-rich PDF report exceeded your expectations. We wish we could be in your area too; if helpful, we can provide recommendations or remote consultation options to support your pre-purchase needs. Your feedback means a lot to the team and we appreciate you taking the time to share it.
Analyzing 8,659,7728.7M ReviewsFor 24,72424.7K Experts
