Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Google reviewers for Englewood Truck Towing and Recovery in Reading, OH, report a 4.9/5 rating from 1329 reviews, with the owner responding to 79% of them. Customers frequently praise the professionalism, punctuality, and helpfulness of drivers who handle various towing and roadside assistance tasks efficiently. Positive feedback highlights reasonable rates and quick response times for commercial and personal vehicles. However, some low-star reviews criticize the customer service department for being unhelpful, condescending, or charging high fees for simple services like jump starts or snow removal.
Data from Google, last updated November 2, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
1,328 Google reviews we collected
Phrases our text analysis found in 592 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 592 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was professional, and courteous and most of all….”
“Spoke with both male and female staff and they were very condescending.”
“We were broke down in a bad spot and the driver was prompt and very helpful and got us out of there greatly appreciated.”
“Slow down & move over for these guys & gals, they have a family at home who needs them!”
“Guy said he was gonna show up by 2:30am and he was there before that, great service”
“I’m re rating this because I called just now for a personal based on my previous experience and got terrible customer service”
“Will recommend it for any of everyone in need of the service.”
“Great communication, service, very professional appearance and attitude.”
“We have had an account with them for years, the rates are more than reasonable, they always come through and go above and beyond.”
“…he truck was been taken to definitely a good company built on hard an honest work ethic…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Englewood Truck Towing and Recovery for 8 kinds of job. Pick one to see what they paid and said.
Shout out to Jay at Englewood Truck Towing! He was professional, and courteous and most of all…. ON TIME Had my 36’ Class A RV towed without incident, on time and arrived at Freightliner safely. A hard working , conscientious young man. Thank You
These guys are the best. We have had an account with them for years, the rates are more than reasonable, they always come through and go above and beyond. We never use anyone else anymore!!!!
Had a fantastic Tow done today by Tommy he was a very professional and polite young man thank you for your service.
Thank you so much.Tony got me back on the road in record.Time couldn't have been nicer about it!
I’m re rating this because I called just now for a personal based on my previous experience and got terrible customer service
Great towing service! This guy showed up early and was extremely professional and courteous. You can tell he has been doing this a long time. Thanks guys.
| Job | Reviews | Category typical |
|---|---|---|
| Special vehicle towing | 114 | — |
| Car towing | 96 | — |
| Hauling | 51 | — |
| Battery service | 23 | — |
| Long distance hauling | 22 | — |
| Car lockouts | 11 | — |
| Local hauling | 10 | — |
| Battery | 9 | — |
4.9 ★★★★★ 1,329 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Shout out to Jay at Englewood Truck Towing! He was professional, and courteous and most of all…. ON TIME Had my 36’ Class A RV towed without incident, on time and arrived at Freightliner safely. A hard working , conscientious young man. Thank You
These guys are the best. We have had an account with them for years, the rates are more than reasonable, they always come through and go above and beyond. We never use anyone else anymore!!!!
Had a fantastic Tow done today by Tommy he was a very professional and polite young man thank you for your service.
Thank you so much.Tony got me back on the road in record.Time couldn't have been nicer about it!
I’m re rating this because I called just now for a personal based on my previous experience and got terrible customer service
Thank you for sharing your experience with us! We're thrilled to hear that our team was able to assist you quickly. Safe travels, Bobby.
Great towing service! This guy showed up early and was extremely professional and courteous. You can tell he has been doing this a long time. Thanks guys.
Came out and got semi and trailer hooked up and got me off of highway and back to the yard. Friendly guy and great job
Great communication, service, very professional appearance and attitude. Thanks for helping me. Change out my coolant system and stop fuel leak issues ,awesome roadside service.
You’re welcome—thanks for the kind review. We’re glad our communication, professional approach, and roadside service helped get your coolant system fixed and the fuel leak stopped. Safe travels!
Honestly, I thank GOD for sending that young man. He was a representative of the company that any business owner would be proud of. It’s really hard to employ well-rounded individuals. The customer service was top tier ; not to mention the actual detail executing the task. Thanks
You’re welcome, and thank you for taking the time to share this. I’m grateful for your kind words about our team member and the top-tier customer service and execution you experienced at Englewood Truck Towing. We work hard to represent our company with professionalism and care, and your feedback means a lot. Safe travels!
The guys were great they made it bad situation a whole lot better
Thanks for the kind words—our team is glad we could help make a tough situation better. Safe miles ahead!
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
