Analyzing 8,170,4448.2M ReviewsFor 23,12423.1K Experts

Expest Exterminating Pest Control logo

Expest Exterminating Pest Control

Pest control service · Johns Creek, GA · reviewed since 2013

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty92−0.8Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#55 of 256 pest control servicesPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 547 Google reviews · 23 photos
97%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
94%reviews answered by the owner
$96typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
📞 Call (770) 938-3400Request a call backWebsite ↗

Expest Exterminating Pest Control at a glance

Google reviewers rate Expest Exterminating Pest Control five out of five stars based on 547 reviews, with the owner responding to 94 percent of them. Customers frequently highlight punctuality, professional communication, and thorough treatments for insects, rodents, and termites, noting that technicians often explain specific issues and pricing. However, a small number of low-star reviews criticize the brevity of service visits, incomplete perimeter treatments, and rigid policies regarding free pest evaluations for non-German cockroach infestations.

  • Google rating: 5.0 out of 5 from 547 reviews (97% five-star).
  • Reviews on this page: 547 Google reviews (421 with written comments, 2 with photos).
  • Owner responses: the business replied to 94% of reviews.
  • Most recent review: October 30, 2026.
  • Service: Mosquito Control Service serving Johns Creek, Georgia.

Data from Google, last updated November 2, 2026.

Score profile vs other pest control services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.

Satisfaction97Reliability98Craft & service92Value100Momentum100Replies to reviews100Satisfaction: 97 (median 93)Reliability: 98 (median 92)Craft & service: 92 (median 95)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 100 (median 97)
This companyPest Control Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Expest Exterminating Pest Control: 97/100 on this factor. Category median: 93.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Expest Exterminating Pest Control: 98/100 on this factor. Category median: 92.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Expest Exterminating Pest Control: 92/100 on this factor. Category median: 95.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Expest Exterminating Pest Control: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Expest Exterminating Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Expest Exterminating Pest Control: 100/100 on this factor. Category median: 97.A
100

Bar = this company · dark tick = category median.

Star ratings

547 Google reviews we collected

  • 5 stars53197%
  • 4 stars122%
  • 3 stars10%
  • 2 stars00%
  • 1 star31%

Praise vs complaints

Phrases our text analysis found in 421 written reviews

  • Praise731100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price5336%
  • Reasonable8859%
  • Overpriced11%
  • Not sure75%
$96-19% vs typical pest control services

Middle half of what 98 customers paid ($56–$161) · gold mark = category median.

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude21129%
  • Quality & results17424%
  • Speed & response12717%
  • Would recommend8712%
  • Communication487%
  • Price & value476%
  • Honesty & trust385%

What customers talk about

We read 421 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Chris always does a great job and very knowledgeable when asked specific questions about any issues we may have”
  • “They continue to provide outstanding service in a variety of needs.”
  • “I have had many critter issues and Expest has handled every one of them, professionally and promptly.”
  • “I’ve had a great experience with EXpest and highly recommend them.”
  • “He also took the time to explain the prior services that were done on my home and why.”
  • “Expest is amazing at communication and their prices are reasonable!”
  • “Tim Sherer has been excellent to work with—professional, knowledgeable, dependable, and always thorough.”

People customers mention

  • Bill 11 reviews
  • Chris 8 reviews
  • Terry 7 reviews
  • Sewell 5 reviews
  • Tim 4 reviews
  • Jerry 4 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Expest Exterminating Pest Control for 8 kinds of job. Pick one to see what they paid and said.

Recent priced reviews

Denise8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

We use this business every year for ant control. Technicians are on time, professional & friendly. Their products are earth & people friendly. Highly recommend.

Paid $180–200Reasonable priceBug & insect extermination+ Punctuality+ Professionalism+ Value
susan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I will recommend them to anyone. I trust their work. I went through many pest control companies, no doubt they are the best.

Paid $160–180Reasonable priceTermite inspection+ Responsiveness+ Punctuality+ Quality
Zaria3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Expest is amazing at communication and their prices are reasonable! Benja came out and completed services and he was extremely knowledgeable, professional, and answered all of my questions. Thanks again Expest!

Paid $20–40Great priceHome inspection
Jim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very friendly, helpful, fixed the problem and explained what they did and made recommendations for other considerations.

Paid $200+Reasonable priceBat extermination
Ashley11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

We’ve been using Expest for a couple years now for termite protection and squirrel removal. They are always easy to communicate with, affordable, detailed, and thorough with any questions I may have. I will continue to be a customer for many years to come!

Paid $140–160Great priceService not listed
Dana5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Chris is always the best - so personable, great with our dogs and always makes us feel like personal friends - great company

Paid $20–40Great price

Jobs customers hired them for

JobReviewsCategory typical
Bug & insect extermination137$66–$146
Home inspection123$66–$173
Termite inspection53$93–$323
General pest inspection49$66–$136
Hornet & wasp extermination36$99–$282
Mosquito extermination35$66–$106
Rodent extermination25$91–$323
Bat extermination17$246–$426

Compare with

Photos

Customer reviews

5.0 ★★★★★ 547 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Chris Edwards5 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Chris always does a great job and very knowledgeable when asked specific questions about any issues we may have

  • Positive: Responsiveness, Punctuality, Value
  • Services: Home inspection, Hornet & wasp extermination, General pest inspection
Response from the owner · 4 years ago

Chris/ Stacy, thank you so much for your 5 Star review. We look forward to servicing your new home in Athens, GA.

A T9 reviewsTotal number of Google reviews A has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great guys! Always professional!

  • Price assessment: Great price
  • Price: $20–40
  • Services: Bug & insect extermination, Nuisance animals
Response from the owner · 6 months ago

Thank you for your feedback and appreciate your support!

C TLocal Guide · 16 reviewsTotal number of Google reviews C has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Terry is the best. Great job and thank you.

Jordan Gilliard4 reviewsTotal number of Google reviews Jordan has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Bill was PHENOMENAL! He was kind, thorough, and honest. I could not be happier with my home inspection today. 10/10 customer service!

  • Price assessment: Reasonable price
  • Services: Home inspection
Kathy Savage2 reviewsTotal number of Google reviews Kathy has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Everything was great

  • Price assessment: Reasonable price
  • Price: $40–60
  • Services: Bug & insect extermination
  • Pest type: Mosquitoes
Response from the owner · a week ago

Thank you, Kathy! We are glad to hear you are happy with our service!

Lyn Bennett3 reviewsTotal number of Google reviews Lyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Tim checked my attic for a squirrel and outside eve for bats. Hopefully, he’ll seal my house in November. Great job!

  • Services: Home inspection
Response from the owner · 6 months ago

Thank you, Lyn, for your feedback! We're glad Tim was able to assist you. We look forward to sealing your house in August!

Michelle Green8 reviewsTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They are Amazing!!!

  • Price assessment: Great price
  • Price: $60–80
  • Services: Bug & insect extermination
  • Pest type: Ants, Cockroaches, Spiders, Mosquitoes
Response from the owner · a year ago

Thank you, Michelle, for awarding EXPEST a 5-star rating; we truly appreciate your support!

Kerry Frederick8 reviewsTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

We have relied on the services of Expest for the past 15 years. They continue to provide outstanding service in a variety of needs. We highly recommend them. Meg and Kerry Frederick

  • Price assessment: Great price
  • Services: Home inspection, Trapped animals, Bat extermination, Bug & insect extermination, Nuisance animals
  • Pest type: Ants, Termites, Rodents, Cockroaches, Spiders, Mosquitoes
Response from the owner · 2 weeks ago

Thank you so much, Meg and Kerry, for your kind review! We greatly appreciate you as our customer for the past 15 years and we are delighted you are happy with our service.

Debra Okun4 reviewsTotal number of Google reviews Debra has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent service and dependable.

  • Pest type: Mosquitoes
Response from the owner · 5 months ago

Thank you, Debra! We appreciate your kind words about our service and are glad to hear you find us dependable.

Rhonda Delmolino2 reviewsTotal number of Google reviews Rhonda has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Prompt, courteous and professional

  • Services: Home inspection, Trapped animals, Nuisance animals
Response from the owner · 2 weeks ago

Thank you, Rhonda, for your kind review! We are glad to know you received good service from our team.

Expest Exterminating Pest Control on Google Maps →

Business details