Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
Customers frequently cite punctuality, efficient same-day service, and clear communication as key strengths of the appliance repair process. Technicians are described as knowledgeable in diagnosing issues with refrigerators, washers, and dishwashers, often providing estimates and warranties. However, some low-rated reviews report unresolved issues after charges, missed appointments, and disputes over labor costs or damage during repairs.
Data from Google, last updated November 8, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Bar = this company · dark tick = category median.
527 Google reviews we collected
Phrases our text analysis found in 488 written reviews
Price verdicts customers left with their Google review
Middle half of what 86 customers paid ($214–$435) · gold mark = category median.
How often each topic comes up in the written reviews
We read 488 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ramil was wonderful, he fixed our refrigerator , he was punctual, very organized and kind”
“The technicians are very skilled, efficient, and friendly—they provide excellent, prompt service.”
“I guess I asked too many questions about what they charge for Diagnostic just got hung up on”
“Raim did an excellent job fixing our washing machine.”
“I had a terrible experience with this repair service for a machine less than a year old.”
“I highly recommend Leo and his team for quick and efficient appliance repair at a reasonable price.”
“d not use this company again, and if you choose to work with them, I strongly recommend saving a copy or screenshot of any quote they give you before…”
“They provided a 6-month warranty on the repair and maintained good communication throughout the process.”
“Reasonably priced and diagnosed the issue with ease.”
“When I expressed concern that adding my suspected fix later would cost as much as buying a new machine, they refused to refund my deposit, claiming th…”
“Very nice job very clean very fast honest mr leo is great and very good person”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Express Xpert - Appliance Repair for 8 kinds of job. Pick one to see what they paid and said.
Raim did an excellent job fixing our washing machine. He would have been able to repair in one trip however he had to order different parts. The one he had on truck was different.
Ramil ROCKs Arrived early, assessed the matter, clearly explained the repair anD got to work. So nice to have a freezer that doesn’t double as a Slip ‘n’ Slide ;) Highly recommend Ramil
Called for an estimate on the weekend and Leo was there with his assistant first thing Monday morning. He quickly identified the problem and gave me an estimate and ordered the parts. They were back the next morning to install the part and test the machine. I highly recommend Leo and his team for quick and efficient appliance repair at a reasonable price.
Excellent service! Made sure everything was working several times before assuring me the dishwasher was preforming properly.
Leo, arrived early and went straight to work diagnosing and fixing the problem. Heating element was bad. Hopefully a complete fix, he did inform me that it could become bad again but he would be willing to fix it for free if it did.
Outstanding service! We had a washing machine leak, and a technician arrived at our home within just two hours. Leo was extremely professional, quickly solved the washer issue, and even helped with routine dryer maintenance while he was here. Fair, reasonable pricing and top-tier service. Highly recommended!
| Job | Reviews | Category typical |
|---|---|---|
| Refrigerator/freezer repair | 53 | $139–$440 |
| Washing machine repair | 40 | $126–$371 |
| Dryer repair | 40 | $176–$365 |
| Dishwasher repair | 26 | $119–$371 |
| Freezer repair | 3 | $153–$453 |
| Washer/dryer repair | 3 | $126–$340 |
| Stove, cooktop & oven repair | 3 | $132–$421 |
| Oven repair | 2 | $153–$427 |
4.9 ★★★★★ 527 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Excellent service from Ramil
Thank you, Dre! We're glad Ramil took good care of you, and we'll make sure he hears it. A repair visit should be the easy part of your day, so it's great to know this one was. We're here whenever you need us again. — The Express Xpert team
Ramil was wonderful, he fixed our refrigerator , he was punctual, very organized and kind
Thank you, Juliana! Punctual, organized and kind is exactly how we hope every visit feels, so it's wonderful to hear Ramil delivered on all three while getting your refrigerator running again. We'll pass your kind words along to him. Thanks for trusting us with it. — The Express Xpert team
Ramil was a very personable young man. He was extremely professional, knowledgeable, and helpful. We were especially impressed with his promptness. He was here just a few hours after my call for help. Thank you, Express Experts.
Thank you, Lavetta! A refrigerator problem can't wait, so we're glad Ramil was at your door within a few hours of your call and had the know-how to sort it out. We'll let him know how much you appreciated his professionalism and his manner. It was our pleasure to help. — The Express Xpert team
Great service! Ramil was fantastic and worked fast. So worth calling he fixed two appliances for me in two hours
Thank you, Maygan! Two appliances back in service in a couple of hours is a good afternoon's work, and we're glad Ramil made it look easy. Getting your washer and oven sorted in a single visit is exactly what we aim for. We appreciate you taking the time to share this. — The Express Xpert team
Leio & Rus were fantastic
Thank you, J! Leo and Rus will be glad to hear they made such a good impression. Doing the job right while being easy to deal with is exactly what we ask of them, and we appreciate you taking a moment to say so. We are here whenever you need us. — The Express Xpert team
The technician fixed my washing machine issue, and everything is working well. They provided a 6-month warranty on the repair and maintained good communication throughout the process. Overall, a positive experience. Thank you!
Thank you, Paola! We are glad your washing machine is running well again and that you felt kept in the loop from start to finish. Clear updates and standing behind the repair afterward are a big part of how we like to work, so it is good to hear both came through for you. Thanks for trusting us with it. — The Express Xpert team
The technicians are very skilled, efficient, and friendly—they provide excellent, prompt service. When they schedule an appointment, they arrive on time, and if there’s any issue, they let you know ahead of time and try to find the best solution for the customer. I’m very grateful to the company and to the technician who helped me—thank you, Leo!!!
Thank you, Daylet! We're glad Leo took good care of your dryer, and it means a lot that you noticed the little things: showing up when we say we will, and calling ahead if anything changes so you're never left guessing. That's how we want every visit to go. We'll pass your thanks along to Leo. — The Express Xpert team
Ramil- Excellent service! I needed an urgent repair with family coming into town the following day, and he was able to accommodate me with same-day service. He was quick, efficient, professional, and an absolute pleasure to work with. I really appreciated how quickly he got everything taken care of.
Thank you, Natalie! With family arriving the next day, a dryer that's out of action is the last thing you need, so we're glad Ramil could fit you in the same day and get it handled quickly. He'll be happy to hear it was a pleasure on your end too. Enjoy the visit with your family. — The Express Xpert team
Ramil good technological
Thank you, Angela! We're glad Ramil's technical know-how came through on your repair. We'll let him know you appreciated it, and we're here if you ever need us again. — The Express Xpert team
Raim did an excellent job fixing our washing machine. He would have been able to repair in one trip however he had to order different parts. The one he had on truck was different.
Thank you, Steve! We're glad Ramil got your washing machine running again. He always aims to finish in one visit, so when the part on the truck turned out not to be the right match, ordering the correct one was the only call to make. We appreciate your patience with the second trip and the time you took to write this. — The Express Xpert team
Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts
