Michael Heiland
Review from Google · view on GoogleReally easy and reasonably priced
Extra Space Storage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%89+56.5Reliability 28%89+25.1Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#36 of 92 packing servicesPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 531 Google reviews · 23 photos
95%five-star reviews
4.94★last 12 monthsAverage stars on reviews from the last 12 months only.
1.4%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
100%reviews answered by the owner
Nov 2026latest review
Extra Space Storage at a glance
Customers frequently cite the facility's cleanliness, easy electronic entry systems, and helpful staff who answer questions about unit sizes and locations. Positive feedback highlights the convenience of the app and the smooth process for transitioning between units. However, low-star reviews consistently complain about significant, unannounced price increases and mandatory insurance fees that are not disclosed upfront. Some reviewers also mention issues with mold, water leaks, and unreliable Bluetooth locks.
- Google rating: 4.9 out of 5 from 531 reviews (95% five-star).
- Reviews on this page: 531 Google reviews (366 with written comments, 5 with photos).
- Owner responses: the business replied to 100% of reviews.
- Most recent review: November 5, 2026.
- Service: Packing Service serving O'Fallon, Missouri.
Data from Google, last updated November 6, 2026.
Score profile vs other packing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 89/100 on this factor. Category median: 89.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 89/100 on this factor. Category median: 82.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 86.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
531 Google reviews we collected
- 5 stars50395%
- 4 stars153%
- 3 stars31%
- 2 stars00%
- 1 star102%
Praise vs complaints
Phrases our text analysis found in 366 written reviews
- Praise41897%
- Complaints143%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude20648%
- Quality & results6816%
- Would recommend5813%
- Price & value379%
- Speed & response348%
- Communication225%
- Honesty & trust72%
What customers talk about
We read 366 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ray was very helpful answering questions about unit sizes that are available.”
“Took time to explain things clearly and thoroughly.”
“Horrible experience.”
“I would highly recommend this storage facility to anyone who needs to store their treasured belongings!”
“A super fast and affordable process to get a really good sized unit!”
“This place is a complete rip off.”
“He helped resolve my inquiries quickly and overall was a great call and experience.”
“Tony was very understanding and helpful, excellent customer service skills and communication.”
“This has honestly been one of the most pleasant experiences I’ve ever had with any business.”
“Learning the truth about how storage units do shady business came at a cost.”
People customers mention
- Doug 19 reviews
- Tom 15 reviews
- Bluetooth 12 reviews
- Caleb 6 reviews
- Demarco 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Darryl1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Ray was very helpful answering questions about unit sizes that are available. When I'm ready I will be able to move right in.
Chad4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Ray friendly, polite and knowledgeable. Helping resolve financial situation. Thank you
TammyLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Very clean facility and friendly staff. I especially love the convenience of the electronic entry system.
G8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
So far so good. My first experience with a storage unit and I've found the staff to be helpful and the facility to be quite nice. Hopeful all goes well in long term. Thanks!
R2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The rep said was very nice and quick. He did not seem pushy. I initially meant to to to a different location. He was able to provide me with information on his site and the other locations inventory which was really helpful.
ARCHIE8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
They just made the transitioning from switching units so easy and effortless. I really appreciate it them
Photos
Customer reviews
4.9 ★★★★★ 531 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Darryl Chrisman1 reviewTotal number of Google reviews Darryl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRay was very helpful answering questions about unit sizes that are available. When I'm ready I will be able to move right in.
Response from the owner · 3 days ago
We deeply respect your kind words, Darryl. We're glad Ray could help explain the available unit sizes and make your future move-in feel easy.
Chad Walker4 reviewsTotal number of Google reviews Chad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRay friendly, polite and knowledgeable. Helping resolve financial situation. Thank you
Response from the owner · 3 years ago
Thank you for the review, Chad! We pride ourselves on having a friendly, accommodating staff and are so happy Doug and Sabrina were able to assist you! We're always here to help with any of your storage needs at 888-storage.
Becky Masters4 reviewsTotal number of Google reviews Becky has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRay was able to answer questions on multiple Extra Space locations.
Response from the owner · 6 days ago
Thank you for sharing your experience, Becky! We're glad to hear that Ray was so helpful in answering your questions.
Tammy JohnsonLocal Guide · 23 reviewsTotal number of Google reviews Tammy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery clean facility and friendly staff. I especially love the convenience of the electronic entry system.
Response from the owner · a week ago
We're honored to hear you found our facility very clean and our staff friendly, and that you enjoy the convenience of our electronic entry system, Tammy.
G B8 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo far so good. My first experience with a storage unit and I've found the staff to be helpful and the facility to be quite nice. Hopeful all goes well in long term. Thanks!
Response from the owner · a week ago
Thank you for sharing your experience with Extra Space Storage. We're glad to hear our team has been helpful and that you are having a great first experience with our facility.
R L2 reviewsTotal number of Google reviews R has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe rep said was very nice and quick. He did not seem pushy. I initially meant to to to a different location. He was able to provide me with information on his site and the other locations inventory which was really helpful.
Response from the owner · a week ago
Thank you for sharing your experience with Extra Space Storage! We're glad to hear our representative was quick, informative, and able to assist you with inventory details across locations. We appreciate your feedback!
Angie Amrein3 reviewsTotal number of Google reviews Angie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRay was very informative about the site and offerings.
Response from the owner · a week ago
Thank you for sharing your experience with us, Angie! We're glad to hear that Ray was so helpful and informative.
Lexi Cathcart5 reviewsTotal number of Google reviews Lexi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat experience!! Loved the first floor access
Response from the owner · 2 weeks ago
We're utterly delighted you had a great experience and enjoyed the convenience of first-floor access, Lexi!
Heather Gunn4 reviewsTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach was very helpful today! Convenient facility.
Response from the owner · 2 weeks ago
Thank you, Heather, for sharing your experience with Extra Space Storage! We are glad to hear our facility is convenient for you, and we will share your kind words with Zach and the team.
Business details
- Address: 1160 Technology Dr, O'Fallon, MO 63368
- Phone: (636) 735-7707
- Website: extraspace.com
- Service area: O'Fallon, MO