Allyson
Review from Google · view on GoogleVery friendly and helpful 😄
Response from the owner · 15 hours ago
Allyson, thank you for your review! We're glad to hear our team provided friendly and helpful service at Extra Space Storage.
Extra Space Storage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%90+57.2Reliability 28%87+24.6Replies to reviews 8%100+8.2Experts Score= 90Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#35 of 92 packing servicesPosition by Experts Score among all companies we track in this category. · better than 63%
4.9 ★★★★★ 557 Google reviews · 24 photos
96%five-star reviews
4.85★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
Nov 2026latest review
Extra Space Storage at a glance
Reviewers highlight friendly, helpful staff and easy online management as primary strengths, noting seamless move-in and move-out processes. Positive feedback emphasizes reasonable pricing and quick maintenance responses for issues like broken doors. However, low-star reviews cite aggressive fee structures, random rate increases, and poor communication. Some customers also reported unit sealing problems allowing dust or moisture, along with instances of misleading information regarding unit sizes or availability.
- Google rating: 4.9 out of 5 from 557 reviews (96% five-star).
- Reviews on this page: 557 Google reviews (392 with written comments, 5 with photos).
- Owner responses: the business replied to 97% of reviews.
- Most recent review: November 5, 2026.
- Service: Packing Service serving O'Fallon, Missouri.
Data from Google, last updated November 6, 2026.
Score profile vs other packing services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Extra Space Storage: 90/100 on this factor. Category median: 89.A
90
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Extra Space Storage: 87/100 on this factor. Category median: 82.A
87
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 86.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Extra Space Storage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Extra Space Storage: 100/100 on this factor. Category median: 95.A
100
Bar = this company · dark tick = category median.
Star ratings
557 Google reviews we collected
- 5 stars53296%
- 4 stars112%
- 3 stars61%
- 2 stars20%
- 1 star61%
Praise vs complaints
Phrases our text analysis found in 392 written reviews
- Praise42399%
- Complaints61%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude18042%
- Quality & results6615%
- Would recommend6114%
- Speed & response4811%
- Price & value358%
- Communication287%
- Honesty & trust113%
What customers talk about
We read 392 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Chris was very helpful in getting me settled in to my unit.”
“The manager at this storage place is disrespectful and rude; never have I been treated in such a way.”
“I had a great experience with the customer service in providing my storage needs.”
“The 5 stars 💯 go solely to the staff at this O’Fallon Extra Space Storage location.”
“” He was extremely positive, helpful, and efficient.”
“The storage space was perfect for what we needed at a very reasonable price.”
“Move in and move out was stress free and super easy to work with.”
“He explained everything clearly, was upfront about pricing, and helped me choose the right size unit for what I needed.”
People customers mention
- Hanlen 7 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a great experience with the customer service in providing my storage needs.
David3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Ty gave me wonderful service and has always been great to work with.I highly recommend using this company 😇
Mark1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Take me to Large truck dropping off a bunch of restaurant equipment. Rodney came and opened the side gate so we could pull the truck straight out instead of having to back through the complex to the main entrance
Bryan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
These guys have been exceptionally professional and are very helpful. I would definitely recommend this place.
Travis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great service. Was helped by Rodney who greeted me with a smile and a good attitude.
Keith1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The storage space was perfect for what we needed at a very reasonable price. It was a critical part of the moving process.
Photos
Customer reviews
4.9 ★★★★★ 557 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Jacob Hader6 reviewsTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEverything was 5 Star.
Response from the owner · 3 days ago
Jacob, thank you for sharing your review! We're glad to hear you had a great experience with Extra Space Storage.
Carrie Williams4 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a great experience with the customer service in providing my storage needs.
Response from the owner · 6 days ago
We are elated to hear about your great experience with our customer service. Your satisfaction with your storage needs means a lot to us. Thank you, Carrie!
Keith Humphrey3 reviewsTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleZach was awesome. Knowledgeable, friendly, and very helpful. Thank you!!
Response from the owner · 2 weeks ago
Keith, thank you for your review! We’re delighted to hear Zach was knowledgeable, friendly, and helpful.
David Long3 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTy gave me wonderful service and has always been great to work with.I highly recommend using this company 😇
Response from the owner · 3 years ago
Thank you for the review, David! We pride ourselves on having a friendly, accommodating staff and are so happy Ty was able to assist you! Don't hesitate to reach out at 888-STORAGE if you need anything!
Shaun Sheley2 reviewsTotal number of Google reviews Shaun has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChris was very helpful in getting me settled in to my unit.
Response from the owner · 3 weeks ago
Thank you for sharing your experience with Extra Space Storage Shaun. We are glad to hear that Chris was so helpful during your move-in, and we will be sure to pass along your kind words to him and the team.
Valerie DilbeckLocal Guide · 12 reviewsTotal number of Google reviews Valerie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service!
Response from the owner · 3 weeks ago
Valerie, thank you for the review! We're glad to hear you had a great experience with our team at Extra Space Storage.
Betsy Young6 reviewsTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy move in, easy close out! I’d rent from them the next time!
Response from the owner · 4 weeks ago
Thank you for sharing your experience, Betsy. We are glad to hear your move-in and move-out went smoothly, and we look forward to assisting you again if you need storage in the future.
Mark Hinson1 reviewTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTake me to Large truck dropping off a bunch of restaurant equipment. Rodney came and opened the side gate so we could pull the truck straight out instead of having to back through the complex to the main entrance
Response from the owner · 4 weeks ago
Mark, thank you for sharing your experience with Extra Space Storage! We're glad to hear Rodney was able to assist you with the gate and make your visit easier. We will be sure to share your kind words with Rodney and our team.
Brandon Richardson1 reviewTotal number of Google reviews Brandon has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNice clean storage facility. Management is very helpful
Response from the owner · a month ago
Thank you for sharing your experience, Brandon. We are glad to hear that you found our facility clean and that our management team has been helpful.
Business details
- Address: 801 Midpoint Dr, O'Fallon, MO 63366
- Phone: (636) 980-1312
- Website: extraspace.com
- Service area: O'Fallon, MO