iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%99+25.8Value 15%95+14.5Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#2 of 14 sump pump repair servicesiPosition by Experts Score among all companies we track in this category. · better than 92%
5.0★★★★★162 Google reviews · 22 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
$346typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Reviewers note that F&A Plumbing and Rooter offers prompt, professional service for various issues, including clog removal, leak repair, and fixture installation. Customers frequently highlight the company's punctuality, clear communication, and reasonable pricing, often appreciating that final costs matched or fell below initial estimates. One lower-rated review mentioned a lack of options during a shower head replacement, though the service was still completed.
Google rating: 5.0 out of 5 from 162 reviews (99% five-star).
Reviews on this page: 162 Google reviews (123 with written comments, 2 with photos).
Owner responses: the business replied to 14% of reviews.
Most recent review: October 26, 2026.
Service: Sump Pump Repair Service serving San Francisco, California.
Data from Google, last updated October 27, 2026.
Score profile vs other sump pump repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
F&A Plumbing&RooterSump Pump Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.F&A Plumbing&Rooter: 98/100 on this factor. Category median: 90.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.F&A Plumbing&Rooter: 99/100 on this factor. Category median: 92.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.F&A Plumbing&Rooter: 95/100 on this factor. Category median: 95.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.F&A Plumbing&Rooter: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 62.–
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Bar = this company · dark tick = category median.
Star ratings
162 Google reviews we collected
5.0of 5
5 stars16099%
4 stars11%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 123 written reviews
100%praise
Praise245100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1223%
Reasonable4075%
Overpriced00%
Not sure12%
$346-28% vs typical sump pump repair services
Middle half of what 42 customers paid ($239–$745) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response6928%
Staff & attitude4518%
Quality & results4217%
Price & value3213%
Honesty & trust2410%
Would recommend208%
Communication135%
What customers talk about
We read 123 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We have used F&A for several years and they have never failed to provide professional, efficient and affordable service.”
“Quick professional service awesome people would use again”
“Honest, knowledgeable, and they do good work and stand behind what they do.”
“The company responded to my request with a few available time slots almost immediately and the price was reasonable for the job.”
“we absolutely love them and so happy we have such a reliable contractor to work on our old house if and when there’s any issues.”
“F&A Plumbing is now my go-to plumber for our 100-plus year-old San Francisco building.”
“They were easy to communicate with, worked professionally and promptly, and got the job done well.”
People customers mention
Frank10 reviews
Steven5 reviews
Firas3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired F&A Plumbing&Rooter for 8 kinds of job. Pick one to see what they paid and said.
Brendon5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
F&A always take great care of me and my clients. As a Realtor I need someone I can trust. Frank and his team are top notch! Highly recommend!
Doris1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Our experience with F&A Plumbing and Rooter was exceptional! The company responded to my request with a few available time slots almost immediately and the price was reasonable for the job. Steven was professional, courteous and knowledgeable about replacing the spout that we needed to make the shower/tub functional…
Paid $200–400Faucet repair
Frank9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Ive been pleased for years and Could not ask for better from F&A Plumbing, Great service and follow up. Super happy. Extremely Pleasant to work with. Super pleased with follow up. Our go to plumber. Im sticking. With F& A plumbing. Never not satisfied.
Clara4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brayan was the plumber that addressed our issue. Our down spout drain outside the house was backing up and overflowed when it rains. Brayan arrived on time as scheduled and started the work right away. He did his due diligent to detect where the potential clogging might be. He explained the issue (clog) that was…
Paid $600–800Reasonable priceService not listed
JUANITA8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
The original call to F&A Plumbing was for a slight humming sound coming from the kitchen faucet when it was turned on. The day of the appointment, we were shocked to find a leak underneath the sink. Steven arrived well within the time frame. After replacing gaskets in the p trap, problem was resolved. Also, Steven…
Paid $200–300Reasonable pricePlumbing leak repair
Michael1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Super quick, clean and efficient. I couldn't clear a shower line clog with my home snake unit but Firas was able to clear it in minutes and even provided me a quote for a water heater replacement project that I have been debating. Discussed the options and timeline. High praise for F&A Plumbing.
We have used F&A for several years and they have never failed to provide professional, efficient and affordable service. This started out as a simple clogged drain but because of prior shoddy plumbing work (not by F&A) it became apparent that there was a larger problem. I have been in similar situations and F&A did everything possible to minimize the cost of mitigating the cost of correcting previous bad plumbing decisions.
The main takeaway from the work that F&A performed was how competent and professional the rest of the team that Frank has put together performs. While one expects the owner of the company to be professional, I am continually impressed at the level of competence exhibited by his employees.
I was happy that you showed up so fast and did the work very well.
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 6 days ago
We appreciate the review, Nathaniel! Dealing with a main sewer line clog is a major hassle, so getting your San Francisco property back in working order quickly and at a fair rate was our top priority. Thanks for putting your trust in F&A Plumbing!
Brendon Kearney5 reviewsiTotal number of Google reviews Brendon has written across all businesses on Google Maps, not just this one.
Working with real estate professionals who rely on us for their clients is a huge compliment, Brendon! Thank you for the trust and long-time partnership. We were glad to get that kitchen sink repair handled seamlessly for you in San Francisco, and we look forward to staying your go-to team for the next project!
Nina Lombardo3 reviewsiTotal number of Google reviews Nina has written across all businesses on Google Maps, not just this one.
Thanks for the high praise, Nina! We were glad to get that toilet repair taken care of for you quickly. We truly appreciate your support!
ifyoucantpullit pushitalong2 reviewsiTotal number of Google reviews ifyoucantpullit has written across all businesses on Google Maps, not just this one.
Thanks for taking the time to post a review, Phillip! We know how frustrating a backed-up sink can be, so getting out to Pacifica quickly to clear that drain blockage was our top priority. Glad we could deliver prompt, professional service at a fair price!
Geoff Lew1 reviewiTotal number of Google reviews Geoff has written across all businesses on Google Maps, not just this one.
Great experience replacing my office's sump pump. They were easy to communicate with, worked professionally and promptly, and got the job done well.
Services: Sump pump repair
Response from the owner · 6 days ago
We greatly appreciate your review Geoff! We're glad our team made the sump pump replacement seamless for your office. Keeping your commercial property protected and running smoothly is always our priority!
Dan GraneyLocal Guide · 13 reviewsiTotal number of Google reviews Dan has written across all businesses on Google Maps, not just this one.
Thanks for the great feedback, Dan! We're glad we could get your bathroom plumbing sorted out with that bathtub waste overflow and P-trap repair. Keeping things professional, clean, and fairly priced is always our goal. We appreciate you choosing F&A Plumbing for your Daly City home!
Doc Ron2 reviewsiTotal number of Google reviews Doc has written across all businesses on Google Maps, not just this one.
Our experience with F&A Plumbing and Rooter was exceptional! The company responded to my request with a few available time slots almost immediately and the price was reasonable for the job. Steven was professional, courteous and knowledgeable about replacing the spout that we needed to make the shower/tub functional again. I would definitely call on them again for my plumbing needs.
