Roofing contractor · Knoxville, TN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%92+22.3Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty87−1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#23 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★330 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
98%reviews answered by the owner
$5.3ktypical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google reviewers rate Falcon Roofing 4.9 out of 5 based on 330 reviews, with the owner responding to 98 percent of them. Customers frequently praise the company for punctual service, clear communication, reasonable pricing, and thorough cleanup after projects like roof repairs, gutter inspections, and siding work. However, a small number of low-star reviews cite issues with missed structural problems, unexpected price increases on the day of service, and workmanship that failed to hold up over time.
Google rating: 4.9 out of 5 from 330 reviews (95% five-star).
Reviews on this page: 330 Google reviews (289 with written comments, 13 with photos).
Owner responses: the business replied to 98% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: craft & service.
Falcon RoofingGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Falcon Roofing: 93/100 on this factor. Category median: 95.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Falcon Roofing: 92/100 on this factor. Category median: 97.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Falcon Roofing: 87/100 on this factor. Category median: 99.A
87
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Falcon Roofing: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Falcon Roofing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Falcon Roofing: 100/100 on this factor. Category median: 84.A
100
Bar = this company · dark tick = category median.
Star ratings
330 Google reviews we collected
4.9of 5
5 stars31595%
4 stars93%
3 stars10%
2 stars10%
1 star41%
Praise vs complaints
Phrases our text analysis found in 289 written reviews
98%praise
Praise70898%
Complaints142%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price4540%
Reasonable6356%
Overpriced33%
Not sure22%
$5.3k+219% vs typical gutter cleaning
Middle half of what 90 customers paid ($1.1k–$11k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response14120%
Quality & results13719%
Staff & attitude12317%
Would recommend12117%
Price & value9113%
Communication7510%
Honesty & trust345%
What customers talk about
We read 289 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He was wonderful to work with—honest, responsive, and made the whole process easy from start to finish.”
“They did excellent work in a short amount of time and left the property cleaner than before they came.”
“The nails have already popped, and the soffit has returned to its original damaged condition.”
“They are professional, explain issues so that anyone can understand, and make the process clear and easy.”
“We would definitely recommend them to anyone looking for a roofing company!”
“The cost is reasonable and will probably make you smile if you have been getting estimates from local roofing companies.”
“These people are overpriced and have a problem with their attention to detail.”
“The pricing was reasonable, communication was excellent, and I received consistent updates throughout the process.”
Richard11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★
They did excellent work in a short amount of time and left the property cleaner than before they came.
Paid $10,000–15,000Great priceRoof installation
Cary5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Falcon used a drone to inspect our gutters, roof, and chimney so I was able to see the extent of the damage before they began working. Falcon replaced the wood that had been damaged by woodpeckers around our chimney. The side of the house had a slope so the chimney was very high for their ladders to get to. Very…
Warren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Falcon Roofing did an excellent job from start to finish. Dylan was extremely patient, understanding, and flexible with my changing schedule. The pricing was reasonable, communication was excellent, and I received consistent updates throughout the process. The entire crew was professional, respectful, and…
Sorin4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The Best Roofing company that I ever worked with. Aaron (The project manager ) has been on top of this project all the time, from quoting the project until the last walk around to verify the quality of work. The price was very competitive
Paid $10,000–15,000Great priceRoof installation
RickLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Falcon Roofing repaired a section of my roof that was leaking. The company is fast, efficient and they know what they are doing. Called to get an inspection on a Monday. Roof was inspected Tuesday morning, got a quote Tuesday afternoon that was reasonable, and they began & completed work on Wednesday. The…
Paid $1–5,000Reasonable priceRoof repair
ricky4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
We were able to get a quick response, straight forward quote and work performed within a quick timeframe. Their price was very reasonable and they were able to work with us on individualized quotes for the total project. Their work was great. Would certainly recommend.
Falcon used a drone to inspect our gutters, roof, and chimney so I was able to see the extent of the damage before they began working. Falcon replaced the wood that had been damaged by woodpeckers around our chimney. The side of the house had a slope so the chimney was very high for their ladders to get to. Very brave workers and they did a phenomenal job fixing the wood and sealing the shingles around it. They also cleaned our gutters and resealed the seams. The after pictures of the drone showed a light and day difference. Would recommend Falcon to everyone.
Thank you, Cary, for your fantastic review! We're thrilled to hear that our drone inspection provided you with clarity about the damage and that our team was able to tackle the challenging work on your chimney so effectively. Your recommendation means the world to us, and we look forward to serving you again in the future!
Daryl1 reviewiTotal number of Google reviews Daryl has written across all businesses on Google Maps, not just this one.
Thank you, Daryl, for your wonderful feedback! We're thrilled to hear that you were satisfied with our quality of work, pricing, and punctuality. We look forward to serving you again in the future!
Judy Paxton7 reviewsiTotal number of Google reviews Judy has written across all businesses on Google Maps, not just this one.
Once in a while you have work done on your home, car, etc. that makes you a loyal customer for life. Falcon Roofing is one of mine. They are professional, explain issues so that anyone can understand, and make the process clear and easy. The cost is reasonable and will probably make you smile if you have been getting estimates from local roofing companies.
Response from the owner · 2 weeks ago
Thank you so much for your kind words, Judy! We're thrilled to hear that you had a positive experience with Falcon Roofing and appreciate your loyalty. We look forward to serving you again in the future!
Warren Zaugg4 reviewsiTotal number of Google reviews Warren has written across all businesses on Google Maps, not just this one.
Falcon Roofing did an excellent job from start to finish. Dylan was extremely patient, understanding, and flexible with my changing schedule. The pricing was reasonable, communication was excellent, and I received consistent updates throughout the process. The entire crew was professional, respectful, and hardworking. I truly appreciated their attention to detail and commitment to customer satisfaction. I highly recommend Falcon Roofing!
Price assessment: Reasonable price
Price: $15,000–20,000
Services: Roof installation
Response from the owner · 3 weeks ago
Thank you so much for your wonderful feedback, Warren! We’re thrilled to hear that Dylan and the team were able to meet your needs and provide a positive experience throughout your roofing project. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Jen ChetcutiLocal Guide · 16 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
We had a great experience with Dylan @ Falcon Roofing! He was wonderful to work with—honest, responsive, and made the whole process easy from start to finish. The crew did an excellent job, worked efficiently, and left everything clean when they were done. We would definitely recommend them to anyone looking for a roofing company!
Services: Roof damage repair
Response from the owner · 3 months ago
We're glad Dylan and the crew provided such a seamless and positive experience. Thank you for your recommendation!
Sorin Satalan4 reviewsiTotal number of Google reviews Sorin has written across all businesses on Google Maps, not just this one.
The Best Roofing company that I ever worked with. Aaron (The project manager ) has been on top of this project all the time, from quoting the project until the last walk around to verify the quality of work. The price was very competitive
Price assessment: Great price
Price: $10,000–15,000
Services: Roof installation
Response from the owner · a month ago
Thank you for your feedback. We are pleased you had a positive experience and appreciate your business.
Rick IsbellLocal Guide · 42 reviewsiTotal number of Google reviews Rick has written across all businesses on Google Maps, not just this one.
Falcon Roofing repaired a section of my roof that was leaking. The company is fast, efficient and they know what they are doing. Called to get an inspection on a Monday. Roof was inspected Tuesday morning, got a quote Tuesday afternoon that was reasonable, and they began & completed work on Wednesday. The workers were nice, courteous and did the work in an efficient manner. Falcon is not an economy, run-of-the-mill roofing company. They are experts who treat your roof as if it was their own. I highly recommend them for any roofing needs.
Rick I.
Price assessment: Reasonable price
Price: $1–5,000
Services: Roof repair
Response from the owner · a month ago
Thank you, Rick! We appreciate your detailed feedback and are delighted with your experience.
ricky curry4 reviewsiTotal number of Google reviews ricky has written across all businesses on Google Maps, not just this one.
We were able to get a quick response, straight forward quote and work performed within a quick timeframe. Their price was very reasonable and they were able to work with us on individualized quotes for the total project. Their work was great. Would certainly recommend.
