Appliance repair service · Antioch, CA · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%31+2.2Craft & service penalty97−0.3Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 17 microwave repair servicesiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★640 Google reviews · 24 photos
95%five-star reviews
4.93★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
10%reviews answered by the owner
$303typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Google users rate Fast & Easy Appliance Repair Services 4.9 out of 5 based on 640 reviews, noting that the owner replied to 10% of them. Customers frequently praise the company for punctual arrivals, easy scheduling via text, professional communication, and fair pricing for repairs on appliances like dishwashers, dryers, and refrigerators. However, some lower-rated reviews criticize unexpected charges for diagnostic visits or returned parts, along with instances where technicians declined to perform specific stove repairs or displayed unprofessional behavior.
Google rating: 4.9 out of 5 from 640 reviews (95% five-star).
Reviews on this page: 640 Google reviews (445 with written comments, 11 with photos).
Owner responses: the business replied to 10% of reviews.
Most recent review: October 23, 2026.
Service: Microwave Repair Service serving Antioch, California.
Data from Google, last updated October 25, 2026.
Score profile vs other microwave repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyMicrowave Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fast & Easy Appliance Repair Services: 91/100 on this factor. Category median: 87.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fast & Easy Appliance Repair Services: 89/100 on this factor. Category median: 84.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fast & Easy Appliance Repair Services: 97/100 on this factor. Category median: 97.A
97
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fast & Easy Appliance Repair Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fast & Easy Appliance Repair Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fast & Easy Appliance Repair Services: 31/100 on this factor. Category median: 50.D
31
Bar = this company · dark tick = category median.
Star ratings
640 Google reviews we collected
4.9of 5
5 stars61095%
4 stars132%
3 stars61%
2 stars30%
1 star81%
Praise vs complaints
Phrases our text analysis found in 445 written reviews
98%praise
Praise89598%
Complaints222%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price1322%
Reasonable4270%
Overpriced12%
Not sure47%
$3030% vs typical microwave repair services
Middle half of what 45 customers paid ($188–$366) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response28131%
Staff & attitude20622%
Quality & results13214%
Price & value9510%
Would recommend819%
Communication778%
Honesty & trust455%
What customers talk about
We read 445 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Repairman was very personable, knowledgeable and efficiently repaired the issues with my appliances”
“She reached out to them for repairs and they responded in a timely and professional manner.”
“As promised—arrived within hours of my call, fixed the issue, left everything working and in great shape.”
“I had a repair technician over today to look at a refrigerator that is not working, which costs $99 for the diagnosis.”
“Aziz ordered the correct model icemaker and had it installed and working within an hour on his second visit and charged us a very reasonable fair price.”
“Just did the evaluation not using for service too expensive and tech wasn’t very nice.”
“Highly recommend them and I will be calling them if something else goes wrong with any of my Appliances.”
“Their communication is superb, their scheduling is superb, and Aziz is an excellent technician.”
“Tech Aziz was truly nice, professional, helpful and HONEST !”
“Potential customers beware, fast & easy is DISHONEST and does not have your best interests in mind.”
People customers mention
Aziz30 reviews
Austin7 reviews
Lisa5 reviews
Bagi5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fast & Easy Appliance Repair Services for 8 kinds of job. Pick one to see what they paid and said.
Lincy8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★
Technician was very nice, professional and prompt. It was also very easy to schedule via text. There was a part delay and the employee texting/updating me sounded defensive that I was frustrated they were letting me know of the part delay (arrival would now be for the following day) at 3pm when the technician…
Steve9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fast and easy appliance repair is outstanding! Their communication is superb, their scheduling is superb, and Aziz is an excellent technician. They solved a problem with a Downdraft Range hood that other services could not solve. I am very impressed and will certainly call them in the future.
Tom2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Repairman was very personable, knowledgeable and efficiently repaired the issues with my appliances
Victor5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I am writing this review on behalf of my mother. My mother was needing a repair for her refrigerator/freezer. She reached out to them for repairs and they responded in a timely and professional manner. Appointment set up was easy and they showed up on time. They recognized the issue and they fixed the freezer issue…
Brian2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Very easy to get an appointment. Very helpful and nice. Would recommend without hesitation
Paid $300–350Reasonable priceDryer repair
GR8TEFUL4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Tech Aziz was truly nice, professional, helpful and HONEST ! He discovered the problem with my Washing machine very fast he solve the problem very fast. He made sure that the washing machine was working properly as well as the dryer. He done his due diligence to give me a step by step explanation of what he was…
Technician was very nice, professional and prompt. It was also very easy to schedule via text. There was a part delay and the employee texting/updating me sounded defensive that I was frustrated they were letting me know of the part delay (arrival would now be for the following day) at 3pm when the technician arrival time was between 2-4pm. Other than that everything was smooth.
Price assessment: Reasonable price
Price: $350–400
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Steve Lisenby9 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Fast and easy appliance repair is outstanding! Their communication is superb, their scheduling is superb, and Aziz is an excellent technician. They solved a problem with a Downdraft Range hood that other services could not solve. I am very impressed and will certainly call them in the future.
Price assessment: Reasonable price
Price: $200–250
Services: Stove, cooktop & oven repair
Repair wait time: 0–1 hr
Response from the owner · 6 days ago
Thank you for your wonderful review! We’re glad Aziz was able to solve the problem with your downdraft range hood and that you were pleased with our communication and scheduling. We appreciate your trust and look forward to helping you again!
—The Fast and Easy Appliance Repair Team
Tom Dubensky2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
Thank you for your kind review! We’re happy to hear our technician provided friendly, knowledgeable, and efficient service. We appreciate your trust in us and would be happy to help again!
—The Fast and Easy Appliance Repair Team
James Hirshberg3 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
After having a person recommended by Fischer-Paykel fail to solve our issue, we had Aziz come out. He spent the time to run it multiple times to diagnose the issue, address the water inlet problem, and to repair it. We are very satisfied after going a long time without a functioning top drawer of our dishwasher.
Price assessment: Reasonable price
Services: Dishwasher repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Thank you for sharing your experience! We’re glad Aziz’s careful diagnosis resolved the water inlet issue and got your dishwasher’s top drawer working again. We know it was a long wait, and we appreciate your trust in our team!
—The Fast and Easy Appliance Repair Team
Tricia RothLocal Guide · 18 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
I am writing this review on behalf of my mother. My mother was needing a repair for her refrigerator/freezer. She reached out to them for repairs and they responded in a timely and professional manner. Appointment set up was easy and they showed up on time. They recognized the issue and they fixed the freezer issue in a timely manner. Thank you so much for your help.
Price assessment: Reasonable price
Price: $150–200
Services: Refrigerator/freezer repair
Repair wait time: 1–2 hr
Response from the owner · 6 days ago
Thank you for sharing your mother’s experience! We’re glad scheduling was easy and our technician arrived on time and resolved her freezer issue promptly. Please pass along our thanks to her for trusting us with the repair!
—The Fast and Easy Appliance Repair Team
Brian Strieff2 reviewsiTotal number of Google reviews Brian has written across all businesses on Google Maps, not just this one.
Fast & Easy Appliance Repair lives up to its name. It was easy to make an appointment, my dishwasher was repaired quickly without hassle and Aziz was also able to address another issue I had thought was beyond repair. Honest work for a reasonable cost.
