Pet boarding service · Camden, NJ · reviewed since 2020
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty96−0.4Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 64 pet boarding facilitiesiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★1,106 Google reviews · 24 photos
97%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Fetch Family Pet Resort 4.9 out of 5 based on 1106 reviews, frequently praising the clean facility, attentive staff, and daily photo updates that keep owners informed. Services include doggy daycare, boarding, and grooming, with many customers noting their pets return exhausted and happy after engaging in various enrichment activities. However, some lower-rated reviews criticize inconsistent communication during peak times, unexpected price increases, and instances where dogs returned with injuries or illnesses, suggesting potential gaps in health monitoring.
Google rating: 4.9 out of 5 from 1,106 reviews (97% five-star).
Reviews on this page: 1,106 Google reviews (800 with written comments, 185 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: October 26, 2026.
Service: Pet Boarding Facility serving Camden, New Jersey.
Data from Google, last updated October 27, 2026.
Score profile vs other pet boarding facilities
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Fetch Family Pet ResortPet Boarding Facilities median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fetch Family Pet Resort: 93/100 on this factor. Category median: 86.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fetch Family Pet Resort: 90/100 on this factor. Category median: 78.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fetch Family Pet Resort: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fetch Family Pet Resort: 100/100 on this factor. Category median: 96.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fetch Family Pet Resort: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fetch Family Pet Resort: 51/100 on this factor. Category median: 42.C
51
Bar = this company · dark tick = category median.
Star ratings
1,106 Google reviews we collected
4.9of 5
5 stars1,06997%
4 stars161%
3 stars10%
2 stars61%
1 star141%
Praise vs complaints
Phrases our text analysis found in 800 written reviews
97%praise
Praise72197%
Complaints203%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price5133%
Reasonable9561%
Overpriced21%
Not sure75%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude31342%
Would recommend18225%
Quality & results7610%
Communication537%
Honesty & trust517%
Speed & response486%
Price & value182%
What customers talk about
We read 800 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Staff are very attentive, engaged and communicative.”
“The rude receptionist did not even attempt to help.”
“Would highly recommend to anyone looking for a caring, loving and fun place to send your fur baby!”
“My dog is still in the hospital and severely sick due to this facility and I will never bring my dogs or recommend this place to ANYONE!”
“They were easy, thorough and very on top of ensuring our Husky and Golden Doodle as well as my wife, and I all had a great experience.”
“A few days into our trip we got a call that he wasn’t feeling well — my worst fear when I was so far away.”
“My girl was having skin issues and was taking medicine, they kept me updated on her healing process, and took care of her as needed.”
“For her tail to receive a big laceration like she has it’s because the banging went on for a good amount of time and it was ignored.”
“He has a blast, doesn’t even hesitate to walk in (and trust me he is not shy when he doesn’t want to do something) and with all the pictures we can se…”
“Her energy is contagious, and we immediately felt so happy and excited knowing Max and Ruby would be spending the day with her.”
“…tching tv in her penthouse suite (which sounds expensive but totally affordable) which had a raised dog bed, enough space to roam around and play with…”
“I received “progress reports” which was an added fee, for each dog which did not indicate all these issues specifically that Bella barely ate.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fetch Family Pet Resort for 5 kinds of job. Pick one to see what they paid and said.
Marion5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 21 hours ago★★★★★
Watson loves FETCH! Today he had an “art class”. I have been showing off his talent to our family and friends! Watson enjoys all the activities available at FETCH. And he has boarded several times. We only have great things to say.
+ Responsiveness+ Reliability+ Quality
Julia2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
My dog really loves being at fetch! I was really nervous about leaving him , but once I saw how much he enjoyed being there with the other dogs, I felt better. Now I can't even tell him he's going there until we are walking out the door , because of his excitement. The employees at fetch are always welcoming and…
Christy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Our Remy is always excited for camp days. We think he is starting to know the days of the week when he goes as he excitedly heads to the door in the AM on those days! The interactivity and enrichment are the best. Staff are very attentive, engaged and communicative. We are grateful for them.
Not sureDog daycare
Sally8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 days ago★★★★★
Phoebe loves it there. A great place to place your dog for doggie daycare. It’s so clean, friendly staff, and a very tired dog when they get home. All I have to say to Phoebe is “do you want to go play” and she’s in the car ready to go. Great place!
Dog boarding
John4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We have tried others and love the staff at Fetch the best. They were easy, thorough and very on top of ensuring our Husky and Golden Doodle as well as my wife, and I all had a great experience. I highly recommend Fetch Resort.
Reasonable priceDog boardingDog daycare
Kimberly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
My boys, Reggie & Joey both agree that Fetch Family Pet Resort is the greatest place on earth! They have me convinced too because of how happy they are on Fetch days. They play and have fun all day and get home exhausted. Fetch provides the best of everything for my pups. I have a collection of artwork and…
Watson loves FETCH! Today he had an “art class”. I have been showing off his talent to our family and friends! Watson enjoys all the activities available at FETCH. And he has boarded several times. We only have great things to say.
Positive: Responsiveness, Reliability, Quality, Professionalism, Value
Response from the owner · 4 hours ago
Hi Marion, thank you so much for the kind words. We love Watson so much and are so happy when he is here. He loves making artwork and he does such a good job! We love him so much, thank you again!
Brett Pfeiffer3 reviewsiTotal number of Google reviews Brett has written across all businesses on Google Maps, not just this one.
Hi Brett, thank you for the kind review! We love Homer so much and he always has such a blast hanging out with all of his friends. He is such a handsome boy and we can't wait to see him soon!
Julia D'Orazio2 reviewsiTotal number of Google reviews Julia has written across all businesses on Google Maps, not just this one.
My dog really loves being at fetch! I was really nervous about leaving him , but once I saw how much he enjoyed being there with the other dogs, I felt better. Now I can't even tell him he's going there until we are walking out the door , because of his excitement. The employees at fetch are always welcoming and you can tell they care about the animals. They are great people!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · 20 hours ago
Thank you so much Julia! It makes us so happy to hear that Rocky gets that excited whenever he comes to Fetch! We hope to see you guys soon. 🐾
Christy Marsh13 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Our Remy is always excited for camp days. We think he is starting to know the days of the week when he goes as he excitedly heads to the door in the AM on those days! The interactivity and enrichment are the best. Staff are very attentive, engaged and communicative. We are grateful for them.
Price assessment: Not sure
Services: Dog daycare
Response from the owner · 20 hours ago
We absolutely ADORE Remy! He comes in always so excited and raring to go. Thank you for the review! <3
Sally Schulte8 reviewsiTotal number of Google reviews Sally has written across all businesses on Google Maps, not just this one.
Phoebe loves it there. A great place to place your dog for doggie daycare. It’s so clean, friendly staff, and a very tired dog when they get home. All I have to say to Phoebe is “do you want to go play” and she’s in the car ready to go. Great place!
Services: Dog boarding
Response from the owner · 2 days ago
Thank you so much for the wonderful review! We love having Phoebe stay and play with us! 🐾❤️ We're so happy she gets excited to visit and always has a great time. We can't wait to see her again!
John McCall4 reviewsiTotal number of Google reviews John has written across all businesses on Google Maps, not just this one.
We have tried others and love the staff at Fetch the best. They were easy, thorough and very on top of ensuring our Husky and Golden Doodle as well as my wife, and I all had a great experience. I highly recommend Fetch Resort.
Price assessment: Reasonable price
Services: Dog boarding, Dog daycare
Response from the owner · 3 days ago
Thank you so much for your kind words! ❤️ We absolutely love having Maya and Bodhi as part of our Fetch family! It means so much to know you feel confident and comfortable with our team. We truly appreciate your trust and support and can't wait to see you all again! 🐾
Kimberly Tursi2 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
My boys, Reggie & Joey both agree that Fetch Family Pet Resort is the greatest place on earth! They have me convinced too because of how happy they are on Fetch days. They play and have fun all day and get home exhausted. Fetch provides the best of everything for my pups. I have a collection of artwork and keepsakes that they created with the help of their human friends. My new favorite are the Candy Apple licky paintings they made with Kiara last week! From check in with Erica and Megan to pick up in the evenings, I know my boys are in the best hands. We love everyone and everything about Fetch and couldn’t be more excited to be a part of the family!
Price assessment: Great price
Services: Dog grooming, Dog boarding, Dog daycare, Service not listed
Response from the owner · 5 days ago
Thank you so much, Kim! You already know how much we love your boys, and hearing how much they love it here is always so heartwarming! <3
Lauren Collalto12 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
We loved our experience with Fetch. We were nervous boarding our beloved French Bulldog since we hadn’t done so before, but Skyler had an amazing time! The pre-boarding questionnaire and check in process were each extremely thorough, which ensured that Skyler received great care. We loved the daily updates with pictures and write ups, and that Skyler could be groomed at the end of her stay. Thank you to everyone at Fetch who took such great care of our girl!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding
Response from the owner · 5 days ago
Thank you so much for the kind review, Lauren! We absolutely loved getting to know your girl and we're so glad to hear we were able to give you and Skyler such a positive experience! We can't wait to see her again!
K. GathersLocal Guide · 142 reviewsiTotal number of Google reviews K. has written across all businesses on Google Maps, not just this one.
...five stars for Erica. I wish to convey my profound gratitude to Erica for the time she took with me. Amanda and Erica were phenomenal in the assistance they provided. Ask for the interior decoration; in and around the facility, the restrooms, the office areas is again phenomenal. Great and attractive job well done.
Price assessment: Reasonable price
Services: Dog boarding
Response from the owner · 6 days ago
Thank you Kenneth! We really try to give you the best experience possible! We are excited to have Hemi stay with us!
Kristen Marshall6 reviewsiTotal number of Google reviews Kristen has written across all businesses on Google Maps, not just this one.
My dog has been going to Fetch for daycare and boarding for about 4 years now. He has a blast, doesn’t even hesitate to walk in (and trust me he is not shy when he doesn’t want to do something) and with all the pictures we can see he is having a good time. The staff is incredible!!!!!
Price assessment: Reasonable price
Services: Dog grooming, Dog boarding, Dog daycare
Response from the owner · 6 days ago
Thank you Kristen! We love Barney and enjoy having him!
