Pool cleaning service · Jacksonville, FL · reviewed since 2022
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%98+25.6Value 15%87+13.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 45 pool & spa servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★79 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate First Coast Pool Cleaning 5/5 based on 79 reviews, highlighting consistent punctuality, clear communication, and fair pricing. Customers frequently note that technicians provide detailed post-service reports and assist with equipment repairs or replacements. The owner responds to 48% of reviews. One criticism mentions that the quoted monthly price structure was perceived as misleading compared to other local providers.
Google rating: 5.0 out of 5 from 79 reviews (99% five-star).
Reviews on this page: 79 Google reviews (76 with written comments, 10 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: October 15, 2026.
Service: Pool & Spa Service serving Jacksonville, Florida.
Data from Google, last updated November 3, 2026.
Score profile vs other pool & spa services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
First Coast Pool CleaningPool & Spa Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.First Coast Pool Cleaning: 98/100 on this factor. Category median: 85.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.First Coast Pool Cleaning: 98/100 on this factor. Category median: 80.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.First Coast Pool Cleaning: 87/100 on this factor. Category median: 95.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.First Coast Pool Cleaning: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 49.–
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Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
5.0of 5
5 stars7899%
4 stars00%
3 stars11%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 76 written reviews
99%praise
Praise14799%
Complaints21%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3221%
Would recommend2718%
Staff & attitude2517%
Speed & response2215%
Honesty & trust2215%
Communication1611%
Price & value53%
What customers talk about
We read 76 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“It was hard for me to give it up, but I must admit First Coast Pool has exceeded my expectations.”
“Highly recommend them to anyone looking for a dependable pool cleaning service!”
“The entire team is professional, reliable, and always goes above and beyond to keep our pool sparkling clean.”
“They always do an amazing job, are prompt to answer any questions and address concerns.”
“It took forever for me to find a reliable pool company to service my address.”
“Communication is excellent—they always keep me informed if there needs to be a schedule change.”
“Their pricing is fair and reasonable for cleaning service but also for repairs or equipment replacement.”
People customers mention
Patrick9 reviews
Katey5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCatherineLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I have been a customer for three years. Katey and Patrick run a terrific pool service company. Their technician shows up reliably and emails a service summary each visit with details about the condition of my pool (chemical composition, salt or chlorine added, etc). Their pricing is fair and reasonable for cleaning…
PPeteLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★
Due to having heart issues I have to have someone take care of my pool. I have taken care of it for 23 years. It was hard for me to give it up, but I must admit First Coast Pool has exceeded my expectations. They do an amazing job and send a detailed report when they finish. I would highly recommend them. I have…
GGail2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I’ve used First Coast Pool Cleaning for the past couple of years and have been very happy with their service. They are reliable, professional, and consistent. Communication is excellent—they always keep me informed if there needs to be a schedule change. I highly recommend them.
KKarla10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We’ve been using First Coast Pool Cleaning since we purchased our home April 2023 and they have been absolutely fantastic! The entire team is professional, reliable, and always goes above and beyond to keep our pool sparkling clean. Katey is amazing, friendly, attentive and truly makes us feel valued as customers.…
AAnn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
Very reliable and easy to work with. Will address any problems or questions you have.
EErnest3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I have been using First Coast Pool Cleaning for a few years now, and I have no complaints. They do a wonderful job. They have also repaired some issues I had with my pool equipment, I would recommend there to friends and family.
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Filter by topic— each topic is highlighted in the reviews in the same color
C
Catherine DriscollLocal Guide · 16 reviewsiTotal number of Google reviews Catherine has written across all businesses on Google Maps, not just this one.
I have been a customer for three years. Katey and Patrick run a terrific pool service company. Their technician shows up reliably and emails a service summary each visit with details about the condition of my pool (chemical composition, salt or chlorine added, etc). Their pricing is fair and reasonable for cleaning service but also for repairs or equipment replacement. They have a true customer focus. Highly recommend.
P
PeteLocal Guide · 22 reviewsiTotal number of Google reviews Pete has written across all businesses on Google Maps, not just this one.
Due to having heart issues I have to have someone take care of my pool. I have taken care of it for 23 years. It was hard for me to give it up, but I must admit First Coast Pool has exceeded my expectations. They do an amazing job and send a detailed report when they finish. I would highly recommend them. I have used them for 10 months and think they are great. If I have any issues they respond very quickly.
Response from the owner · a year ago
Hi Peter,
We understand it can be hard trusting someone to maintain your pool. I am glad that we were able to ease your mind!
Thanks!
Patrick
G
Gail Carpenter2 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
I’ve used First Coast Pool Cleaning for the past couple of years and have been very happy with their service. They are reliable, professional, and consistent. Communication is excellent—they always keep me informed if there needs to be a schedule change. I highly recommend them.
K
Karla Beetz10 reviewsiTotal number of Google reviews Karla has written across all businesses on Google Maps, not just this one.
We’ve been using First Coast Pool Cleaning since we purchased our home April 2023 and they have been absolutely fantastic! The entire team is professional, reliable, and always goes above and beyond to keep our pool sparkling clean. Katey is amazing, friendly, attentive and truly makes us feel valued as customers. Communication is always clear and service is consistently top notch! Highly recommend them to anyone looking for a dependable pool cleaning service!
A
Ann Henderson1 reviewiTotal number of Google reviews Ann has written across all businesses on Google Maps, not just this one.
I have been using First Coast Pool Cleaning for a few years now, and I have no complaints. They do a wonderful job. They have also repaired some issues I had with my pool equipment, I would recommend there to friends and family.
A
Adam Russ3 reviewsiTotal number of Google reviews Adam has written across all businesses on Google Maps, not just this one.
First Coast Pool Cleaning has done an outstanding job on our weekly cleaning, pool pump replacement, getting a supplier to resolve a pool leak and general consultation when needed. Highly recommended!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
C
Cynthia BrownLocal Guide · 20 reviewsiTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Been using them for a while. They always do an amazing job, are prompt to answer any questions and address concerns. Even went through them to get a new liner.
Couldn’t ask for a better pool service company.
Cynthia / Cecilia Brown
J
Joseph Sass3 reviewsiTotal number of Google reviews Joseph has written across all businesses on Google Maps, not just this one.
