Appliance repair service · Chicago, IL · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%80+19.4Value 14%100+14.1Replies to reviews 7%61+4.3Craft & service penalty94−0.6Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 31 dishwasher repair servicesiPosition by Experts Score among all companies we track in this category. · better than 57%
4.9★★★★★2,545 Google reviews · 23 photos
95%five-star reviews
4.82★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
54%reviews answered by the owner
$214typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight punctual arrivals, clear communication via text, and fair pricing for repairs on washers, dryers, and dishwashers. Technicians are often described as professional and knowledgeable, with some noting they provide honest advice rather than unnecessary upsells. However, recurring criticisms involve billing disputes, incomplete diagnoses requiring multiple visits, and instances where technicians failed to contact customers or lacked proper parts for scheduled appointments.
Google rating: 4.9 out of 5 from 2,545 reviews (95% five-star).
Reviews on this page: 2,544 Google reviews (1,594 with written comments, 13 with photos).
Owner responses: the business replied to 54% of reviews.
Most recent review: October 24, 2026.
Service: Dishwasher Repair Service serving Chicago, Illinois.
Data from Google, last updated October 26, 2026.
Score profile vs other dishwasher repair services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
This companyDishwasher Repair Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fix It Guy Appliance Repair Chicago: 86/100 on this factor. Category median: 86.A
86
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fix It Guy Appliance Repair Chicago: 80/100 on this factor. Category median: 81.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Fix It Guy Appliance Repair Chicago: 94/100 on this factor. Category median: 94.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fix It Guy Appliance Repair Chicago: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fix It Guy Appliance Repair Chicago: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fix It Guy Appliance Repair Chicago: 61/100 on this factor. Category median: 88.B
61
Bar = this company · dark tick = category median.
Star ratings
2,544 Google reviews we collected
4.9of 5
5 stars2,42795%
4 stars512%
3 stars90%
2 stars100%
1 star472%
Praise vs complaints
Phrases our text analysis found in 1,594 written reviews
98%praise
Praise3,31098%
Complaints622%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2318%
Reasonable8968%
Overpriced43%
Not sure1411%
$214-27% vs typical dishwasher repair services
Middle half of what 78 customers paid ($74–$327) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude93028%
Speed & response86926%
Quality & results42513%
Would recommend35811%
Communication33110%
Price & value2608%
Honesty & trust1996%
What customers talk about
We read 1,594 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Really professional handled business excellent service”
“to avoid the frustration and seemed a little unprofessional for the amount they are charging however they are supposed to send new estimate today so w…”
“Overall, it was a quick, affordable, and informative experience.”
“I don’t understand how I am charged $85 for a service call where the tech was late and I have to hire another company to reinstall the oven.”
“Gabriel from Fix It Guy was prompt, courteous, professional, took the time to explain the cause of our appliance problem and best of all, totally fixed it.”
“It’s taken me a while to write this review but I had a terrible experience with this company.”
“He was so lovely, and I would highly recommend him.”
“I would not recommend Fix It Guys to other property owners or landlords.”
“Extremely communicative and transparent in timeline and cost from the get go.”
“The prices are very reasonable and they won't overcharge you for stuff you don't need.”
“Over priced and dishonest (in my opinion) Not to mention multiple re-schedules to further inconvenience.”
“Patric was courteous and honest in the assessment of my laundry washer.”
“$75 for over the phone diagnosis that doesn't work is a scam.”
People customers mention
Robert50 reviews
Miguel31 reviews
Reggie29 reviews
Guys19 reviews
Eric19 reviews
Gabriel18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fix It Guy Appliance Repair Chicago for 8 kinds of job. Pick one to see what they paid and said.
Kelly7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had a great experience with Miguel. He was straightforward with me about many issues facing our (very old) washing machine. Rather than charging a bunch of money to solve issues that would only temporarily extend the life of the machine, he encouraged me to replace it and gave me suggestions on things that could…
Paid $50–100Reasonable price
RoyLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Miguel was able to find the dryers cause of failing to heat very quickly. He repaired it quickly. Very impressed with his knowledge and expertise. Highly recommend Fix It Guy.
Paid $250–300Reasonable price
Emily4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Patrik identified and fixed the problem right away. I highly recommend his work.
Paid $350–400Reasonable price
EmilyLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 days ago★★★★★
Patric did a great job fixing my dishwasher. It was easy to book an appointment, service was friendly, efficient, and fairly priced.
Paid $350–400Reasonable price
Mark2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Patric was outstanding! Professional, and very knowledgeable. He did an excellent job repairing my dishwasher. Highly recommend!
Paid $200–250Reasonable price
ChrisLocal Guide · 23 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Needed a stackable front loading washer evaluated. they set appt 48 hrs out (first available). Great communication via text. The technician was prompt and effective. Estimate and next steps forthcoming. Would recommend. Would use again despite assuming the unit needs to be replaced as the costs are probably so high…
I had a great experience with Miguel. He was straightforward with me about many issues facing our (very old) washing machine. Rather than charging a bunch of money to solve issues that would only temporarily extend the life of the machine, he encouraged me to replace it and gave me suggestions on things that could help in the short-term. Overall, it was a quick, affordable, and informative experience. I would definitely use Fix It Guy again!
Price assessment: Reasonable price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Hi Kelly,
Thank you so much for your wonderful review! We're thrilled to hear that Miguel provided you with honest advice about your washing machine and made the experience quick and informative. Your kind words mean a lot to us, and we look forward to helping you again in the future!
The Fix It Guy Chicago Team
Roy DunlapLocal Guide · 14 reviewsiTotal number of Google reviews Roy has written across all businesses on Google Maps, not just this one.
Miguel was able to find the dryers cause of failing to heat very quickly. He repaired it quickly. Very impressed with his knowledge and expertise. Highly recommend Fix It Guy.
Price assessment: Reasonable price
Price: $250–300
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you so much for your kind words, Roy! We’re thrilled to hear that Miguel impressed you with his quick diagnosis and repair of your dryer. Your recommendation means the world to us!
The Fix It Guy Chicago Team
Jatin Patel7 reviewsiTotal number of Google reviews Jatin has written across all businesses on Google Maps, not just this one.
David was awesome. He came in and identified what the issue was and gave me appropriate options for next steps and didn't try to upcharge me. He took care of my situation and helped me make a decision that was best for me.
Response from the owner · 2 days ago
Hi Jatin,
Thank you so much for your kind words! We're thrilled to hear that David was able to assist you with your appliance issue and provide you with clear options without any pressure. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
The Fix It Guy Chicago Team
Brad Jordan1 reviewiTotal number of Google reviews Brad has written across all businesses on Google Maps, not just this one.
Really professional handled business excellent service
Price assessment: Reasonable price
Price: $50–100
Repair wait time: 0–1 hr
Response from the owner · 2 days ago
Thank you so much for your kind words, Brad! We're thrilled to hear that you found our service professional and excellent. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience!
The Fix It Guy Chicago Team
Nicholas FryerLocal Guide · 21 reviewsiTotal number of Google reviews Nicholas has written across all businesses on Google Maps, not just this one.
Gabriel from Fix It Guy was prompt, courteous, professional, took the time to explain the cause of our appliance problem and best of all, totally fixed it. Great communication, super easy process. Highly recommended!
Price assessment: Reasonable price
Response from the owner · 3 days ago
Hi Nicholas,
Thank you so much for your kind words about Gabriel! We're thrilled to hear that he provided prompt and professional service while explaining the issue clearly. Your recommendation means the world to us, and we're glad we could help!
The Fix It Guy Chicago Team
Emily Goldin4 reviewsiTotal number of Google reviews Emily has written across all businesses on Google Maps, not just this one.
Patrik identified and fixed the problem right away. I highly recommend his work.
Price assessment: Reasonable price
Price: $350–400
Response from the owner · 3 days ago
Hi Emily! Thank you so much for your kind words about Patrik! We're thrilled to hear that he was able to quickly identify and fix the problem for you. Your recommendation means the world to us!
The Fix It Guy Chicago Team
David BealLocal Guide · 11 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Professional, helpful, clean, timely. My issue (broken combo washer/dryer) was hard to figure out and they were very good at trouble shooting
Response from the owner · 4 days ago
Hi Seth, thank you so much for your kind words! We're thrilled to hear that our team was able to help troubleshoot your broken combo washer/dryer in a professional and timely manner. Your satisfaction means the world to us!
The Fix It Guy Chicago Team
Carleigh Lewaniak2 reviewsiTotal number of Google reviews Carleigh has written across all businesses on Google Maps, not just this one.
Thank you so much for your kind words, Carleigh! We're thrilled to hear you found our team nice and helpful—your satisfaction is our top priority.
Best,
The Fix It Guy Chicago Team
The Bridge Jiu-Jitsu7 reviewsiTotal number of Google reviews The has written across all businesses on Google Maps, not just this one.
The fix it guy’s are a good company. They did cancel a booking with me last minute but they accommodated me the next day with fitting me in their schedule to make sure my washer was fixed. The workers are always very polite and professional and do great work. They are lucky they have such good employees. I would recommend them 100%
Response from the owner · 5 days ago
Dear The Bridge Jiu-Jitsu,
Thank you so much for your kind words and understanding regarding the last-minute rescheduling! We're thrilled to hear that our team was able to accommodate you quickly and that you had a positive experience with our polite and professional staff. Your recommendation means the world to us!
Best regards,
The Fix It Guy Chicago Team
