Flooring contractor · Seattle, WA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%98+25.6Value 15%87+13.2Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 34 floor refinishing servicesiPosition by Experts Score among all companies we track in this category. · better than 61%
5.0★★★★★48 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Floor Coverings International Seattle Shoreline at a glance
Customers report that Floor Coverings International Seattle Shoreline provides professional installation services for carpet, hardwood, and tile, noting that staff are punctual, responsive, and helpful during the selection process. Reviewers frequently mention that the company brings samples to homes, offers competitive pricing, and maintains clear communication throughout the project. One minor criticism from a four-star review indicates that upfront communication regarding additional fixes could be improved, as some issues were addressed later than expected.
Google rating: 5.0 out of 5 from 48 reviews (98% five-star).
Reviews on this page: 48 Google reviews (47 with written comments, 8 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: October 9, 2026.
Service: Floor Refinishing Service serving Seattle, Washington.
Data from Google, last updated October 26, 2026.
Score profile vs other floor refinishing services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: value.
This companyFloor Refinishing Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Floor Coverings International Seattle Shoreline: 97/100 on this factor. Category median: 96.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Floor Coverings International Seattle Shoreline: 98/100 on this factor. Category median: 96.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Floor Coverings International Seattle Shoreline: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Floor Coverings International Seattle Shoreline: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 83.–
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Bar = this company · dark tick = category median.
Star ratings
48 Google reviews we collected
5.0of 5
5 stars4798%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 47 written reviews
100%praise
Praise89100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price320%
Reasonable1280%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results2124%
Staff & attitude2124%
Speed & response1618%
Would recommend1112%
Price & value1011%
Communication910%
Honesty & trust11%
What customers talk about
We read 47 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Floor coverings international did a great job installing our carpet.”
“Communication was great and all the employees we interacted with were friendly and professional.”
“Scheduling was easy and quick - they fit us in within a few weeks of saying yes and the project only took 2 days, as promised.”
“I 100% recommend Floor Coverings International, Mark and his team will ensure you have the best service experience and get the floor you are looking for!”
“The project was completed in 5 hours, with a reasonable price and great quality.”
“Bogdan did a great job explaining all of the options and pros and cons of each and spent 2 hours with us reviewing the flooring samples he brought with him.”
“One thing that could be improved is better upfront communication on additional fixes, as a few issues came up later that could have been addressed earlier.”
People customers mention
Dave14 reviews
Mark3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Floor Coverings International Seattle Shoreline for 1 kind of job. Pick one to see what they paid and said.
Shelly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★
Amazing!!! From the initial meeting, selection process and the install. I could not be happier!!! Beautiful!!!
Julie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Floor coverings international did a great job installing our carpet. Communication was great and all the employees we interacted with were friendly and professional. Would use them again.
Reasonable priceService not listed
Berial5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I recently worked with Floor Coverings International to change the carpet on my first floor, which was over 10 years old, to new luxury vinyl. Vitalii was extremely helpful — he reached out for a consultation and brought vinyl samples to my place. The project was completed in 5 hours, with a reasonable price and…
J2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Mark and his team are fabulous to work with for our project. Mark was responsive from the first time I reached out and worked to ensure they could accommodate our timeline. The hardwood I was trying to match was no longer being made (from 2017), but he was able to find an almost perfect match. His team who scheduled…
Reasonable price
William1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Floor coverings international was very helpful in Finding a great tile to replace my damaged bathroom floor. They are installer did a great job making everything look super
Reasonable priceTile work installation
Bill11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Mark and his team were fantastic to work with. They installed some carpet for us and were flexible with our schedule and had great attention to detail.
Amazing!!! From the initial meeting, selection process and the install. I could not be happier!!! Beautiful!!!
Response from the owner · 3 months ago
Thank you, Shelly! We're so proud to hear about your amazing experience from start to finish. Your satisfaction is our priority, and we’re thrilled you love your new flooring. We appreciate your kind words and look forward to helping you again in the future!
Julie Mohrhardt1 reviewiTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Floor coverings international did a great job installing our carpet. Communication was great and all the employees we interacted with were friendly and professional. Would use them again.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 weeks ago
Julie, I’m so happy you’re pleased with your new carpet and enjoyed working with our team! Even better is knowing you’d call us again. Thanks for choosing my local business and for taking the time to recommend us!
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
Berial Kurai5 reviewsiTotal number of Google reviews Berial has written across all businesses on Google Maps, not just this one.
I recently worked with Floor Coverings International to change the carpet on my first floor, which was over 10 years old, to new luxury vinyl. Vitalii was extremely helpful — he reached out for a consultation and brought vinyl samples to my place. The project was completed in 5 hours, with a reasonable price and great quality. Looking forward to working with FCI again in the future!
Response from the owner · a month ago
Berial, replacing 10+ year-old carpet with new luxury vinyl is quite the refresh! I’m really happy you found something you loved without having to make the flooring decision harder than it needed to be. Thanks for sharing the photos and for already thinking of us for the next project. We’d be happy to work with you again!
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
Jennifer Maurer7 reviewsiTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
We had a wonderful experience with Floor Covering International Shoreline/Edmonds. We wanted our entire basement carpet removed and replaced with vinyl or laminate.
Bogdan did a great job explaining all of the options and pros and cons of each and spent 2 hours with us reviewing the flooring samples he brought with him. It was very convenient that they brought the floor samples to us so we didn’t have to go to a store and pick them. They gave us 3 reasonably priced quotes of different flooring options. This was also roughly the middle priced option of the 3 companies I looked at. The floor we ended up picking was Natural KORE LVP.
Scheduling was easy and quick - they fit us in within a few weeks of saying yes and the project only took 2 days, as promised.
The installers, Igor and Volodymyr, worked incredibly hard. They showed up at 10 the first day (they were very communicative when they were running behind) and worked until 6ish. They spent the day removing carpet and self-leveling the floor. There was a quick bump in the road when Bogdan called to let us know the installers might need 10-15 extra bags of (expensive) leveler, and wanted approval on that. Bogdan had warned us this might happen because it’s hard to predict what’s under carpet. The installers showed us where the extra leveling was needed. We gave the approval but then lucked out because they only ended up using 5 extra bags of self-leveler.
Day 2 they showed up at 8 and they barely took any breaks before they finished at 8:30pm. They installed the new floors and baseboards and put our furniture back.
We are so happy with our new floors! They look and feel great. Bogdan even came back and did a final walkthrough with us a few days later.
We had a very positive experience.
Photos are before, during, and after installation.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a month ago
Jennifer, thank you for putting so much care into sharing your experience, and for all the before, during, and after photos. We loved seeing this basement come together, and I really appreciate you recognizing Bogdan for the time and guidance he gave you, as well as Igor and Volodymyr for the long days and attention they brought to the installation. There are always a few unknowns hiding under old carpet, so I’m especially glad you felt informed and included when the extra leveling came up. Most of all, we’re happy you love the Natural KORE floors and how they feel in the space. Thank you for trusting us with such a big part of your home.
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
J Newland2 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
Mark and his team are fabulous to work with for our project. Mark was responsive from the first time I reached out and worked to ensure they could accommodate our timeline. The hardwood I was trying to match was no longer being made (from 2017), but he was able to find an almost perfect match. His team who scheduled and completed the installation were just as great. Again very responsive and communicated what to expect and when. Andre was our installer and he was fantastic and did superb work. The new hardwood flooring looks like it was always there and we are extremely satisfied. I 100% recommend Floor Coverings International, Mark and his team will ensure you have the best service experience and get the floor you are looking for!
Price assessment: Reasonable price
Response from the owner · a month ago
J, thank you for such a thoughtful review and for sharing your excellent photos. Finding a close match for discontinued hardwood from 2017 was a big part of this one, and I’m so glad the new flooring blends in like it was always meant to be there. Thanks for giving Andre a shoutout, too. I really appreciate you trusting my team with your home and your timeline.
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
William King1 reviewiTotal number of Google reviews William has written across all businesses on Google Maps, not just this one.
Floor coverings international was very helpful in Finding a great tile to replace my damaged bathroom floor. They are installer did a great job making everything look super
Price assessment: Reasonable price
Services: Tile work installation
Response from the owner · 2 months ago
William, thank you for trusting us to help with your bathroom floor repair. Finding the right replacement tile can make all the difference, and we’re glad we could help you achieve a finished look you’re happy with. We appreciate the review and your support.
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
Bill Lilleness11 reviewsiTotal number of Google reviews Bill has written across all businesses on Google Maps, not just this one.
Mark and his team were fantastic to work with. They installed some carpet for us and were flexible with our schedule and had great attention to detail.
Response from the owner · 2 months ago
Bill, working around your timeline while still delivering that level of care for the carpet installation is our goal for every customer! Thank you for the 5-star review and for taking a moment to share your experience.
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
Betsy Borrow5 reviewsiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Great customer service and excellent work. I love my new floors!
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 2 months ago
Betsy, attentive service paired with a floor you're this happy with is exactly what I hope every customer receives! Thank you for trusting us and for taking a moment to share your experience.
Mark Baldwin, Owner, Floor Coverings International of Seattle Shoreline, WA
Christopher Evans5 reviewsiTotal number of Google reviews Christopher has written across all businesses on Google Maps, not just this one.
Great, knowledgeable, friendly service, professional and clean install, no hassles. I would highly recommend them
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · 3 months ago
Thank you, Christopher, for your fantastic review! We take pride in providing knowledgeable and friendly service, and we're thrilled to hear about your positive experience. Your recommendation means the world to us. We look forward to serving you again in the future!
JamilaLocal Guide · 40 reviewsiTotal number of Google reviews Jamila has written across all businesses on Google Maps, not just this one.
We had a great experience with floor coverings international. Their prices were competitive and installation was a breeze!
Response from the owner · 3 months ago
Thank you, Jamila! We're proud to hear you had a great experience with us. It's wonderful to know our competitive pricing and seamless installation made a positive impact. We appreciate your feedback and look forward to serving you again in the future!
