Graciela Schoolcraft3 reviewsTotal number of Google reviews Graciela has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe staff is wonderful, welcoming and genuinely care for your pet’s needs.
Fluffy Pet Grooming
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%95+6.7Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#30 of 125 pet servicesPosition by Experts Score among all companies we track in this category. · better than 77%
4.9 ★★★★★ 118 Google reviews
97%five-star reviews
4.86★last 12 monthsAverage stars on reviews from the last 12 months only.
2.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
3%reviews answered by the owner
Oct 2026latest review
Fluffy Pet Grooming at a glance
Google reviewers rate Fluffy Pet Grooming 4.9 out of 5 based on 118 reviews, highlighting friendly staff, clean facilities, and reasonable pricing for full grooms and nail trims. Customers frequently mention the glass partition that allows observation of services and the team's ability to keep anxious pets calm. However, a small number of low-star reviews criticize inconsistent haircut quality and report pets returning home ill, while the owner has responded to only 3% of the total feedback.
- Google rating: 4.9 out of 5 from 118 reviews (97% five-star).
- Reviews on this page: 118 Google reviews (108 with written comments, 47 with photos).
- Owner responses: the business replied to 3% of reviews.
- Most recent review: October 24, 2026.
- Service: Pet Service serving Irving, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other pet services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fluffy Pet Grooming: 89/100 on this factor. Category median: 80.A
89
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fluffy Pet Grooming: 82/100 on this factor. Category median: 72.A
82
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 95.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Fluffy Pet Grooming: 100/100 on this factor. Category median: 94.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fluffy Pet Grooming: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fluffy Pet Grooming: 95/100 on this factor. Category median: 48.A
95
Bar = this company · dark tick = category median.
Star ratings
118 Google reviews we collected
- 5 stars11497%
- 4 stars00%
- 3 stars11%
- 2 stars00%
- 1 star33%
Praise vs complaints
Phrases our text analysis found in 108 written reviews
- Praise15798%
- Complaints32%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price4575%
- Reasonable1525%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude4528%
- Quality & results3924%
- Would recommend2818%
- Price & value2013%
- Speed & response117%
- Honesty & trust106%
- Communication74%
What customers talk about
We read 108 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The staff did an amazing cut and were so kind to the pups.”
“My little dog is feisty and they did a wonderful job!”
“I told them to give her a teddy cut and they gave her back to me looking like a horrible mouse.”
“Definitely recommend, my furry baby feels brand new .”
“Very reasonable prices and such a positive experience from my dog to mine.”
“Booked a last minute same day appt for my two dogs.”
“The staff is wonderful, welcoming and genuinely care for your pet’s needs.”
“They listen to what you want for your dog and explain if anything is not a good idea or perhaps how to address any issues.”
People customers mention
- Irene 6 reviews
- Donna 5 reviews
- Cliff 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Fluffy Pet Grooming for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
AdrianLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I had a wonderful experience! They did an excellent job grooming my dog, and it’s clear they are truly dedicated to providing exceptional care. The facility is very clean, welcoming, and well-maintained. I feel completely comfortable and confident leaving my dog in their hands. Highly recommend!
Great priceDog grooming
AyçaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This place is absolutely amazing! 🥹❤️ My girl Gece had her very first grooming appointment here, and I couldn’t be happier! Everyone was so loving, gentle, and attentive. She looked so relaxed and comfortable when I picked her up, which meant everything to me! You can definitely trust them with your fur babies.…
GaryLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Booked a last minute same day appt for my two dogs. First time at this salon but definitely not my last. The staff did an amazing cut and were so kind to the pups. :)🥰💖
Reasonable priceDog groomingDog bathing and blow dryDog nail trimming
NicoleLocal Guide · 54 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
The best!! They really care about your baby and handle them with such care. They are professional and very informative. I specifically love that they have a glass wall to watch any service being done. My regular spot!
Great priceDog anal gland expressionDog nail trimming
Kristi6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
My corgi Pippa and I LOVE Fluffy Pet Grooming!!!! Irene and Gary are excellent with both the dogs and the dog parents. They listen to what you want for your dog and explain if anything is not a good idea or perhaps how to address any issues. They respond quickly to phone calls and emails and seem truly happy to be…
NitashaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Highly recommend this small biz! We dropped off our three big boys with Fluffy and couldn’t be happier with the results. They each came back looking amazing, and the staff were all so kind & knowledgeable. They took their time with our pups and spoke with us at length beforehand to set expectations. You can…
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Dog grooming | 44 | — |
| Dog nail trimming | 25 | — |
| Dog full service grooming | 20 | — |
| Dog bathing and blow dry | 13 | — |
| Dog grooming and styling | 10 | — |
| Dog anal gland expression | 9 | — |
| Dog ear cleaning | 9 | — |
| Dog teeth brushing | 5 | — |
Compare with
Customer reviews
4.9 ★★★★★ 118 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Adrian NorrisLocal Guide · 30 reviewsTotal number of Google reviews Adrian has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a wonderful experience! They did an excellent job grooming my dog, and it’s clear they are truly dedicated to providing exceptional care. The facility is very clean, welcoming, and well-maintained. I feel completely comfortable and confident leaving my dog in their hands. Highly recommend!
- Price assessment: Great price
- Services: Dog grooming
Ad ZLocal Guide · 444 reviewsTotal number of Google reviews Ad has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing groomer for a fair price
Ayça DenizLocal Guide · 17 reviewsTotal number of Google reviews Ayça has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is absolutely amazing! 🥹❤️ My girl Gece had her very first grooming appointment here, and I couldn’t be happier! Everyone was so loving, gentle, and attentive. She looked so relaxed and comfortable when I picked her up, which meant everything to me! You can definitely trust them with your fur babies. It’s worth every penny! The adorable Halloween-themed touches were such a sweet surprise, too! 🎃🐾 Thank you so much for taking such great care of Gece. You’ve officially become our go-to grooming place! We’ll definitely be back! ❤️
Gary MarshallLocal Guide · 24 reviewsTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleBooked a last minute same day appt for my two dogs. First time at this salon but definitely not my last. The staff did an amazing cut and were so kind to the pups. :)🥰💖
- Price assessment: Reasonable price
- Services: Dog grooming, Dog bathing and blow dry, Dog nail trimming
NicoleLocal Guide · 54 reviewsTotal number of Google reviews Nicole has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe best!! They really care about your baby and handle them with such care. They are professional and very informative. I specifically love that they have a glass wall to watch any service being done. My regular spot!
- Price assessment: Great price
- Services: Dog anal gland expression, Dog nail trimming
Kristi Froehlich6 reviewsTotal number of Google reviews Kristi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy corgi Pippa and I LOVE Fluffy Pet Grooming!!!! Irene and Gary are excellent with both the dogs and the dog parents. They listen to what you want for your dog and explain if anything is not a good idea or perhaps how to address any issues. They respond quickly to phone calls and emails and seem truly happy to be doing what they're doing. They take time with your dog and show kindness and compassion with each animal. They're knowledgeable about all aspects of Grooming. We'll be clients forever! Kristi F.
Charisse Tasset7 reviewsTotal number of Google reviews Charisse has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNail cutting. My little dog is feisty and they did a wonderful job!
- Price assessment: Great price
- Services: Dog nail trimming
Nitasha MisraLocal Guide · 21 reviewsTotal number of Google reviews Nitasha has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHighly recommend this small biz! We dropped off our three big boys with Fluffy and couldn’t be happier with the results. They each came back looking amazing, and the staff were all so kind & knowledgeable. They took their time with our pups and spoke with us at length beforehand to set expectations. You can definitely tell their passion for taking care of your fur babies. And pricing was very reasonable! Happy to say we’ve found a new groomer business in Oak Cliff!
N ZedLocal Guide · 44 reviewsTotal number of Google reviews N has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis place is like a gold mine. Wonderful owner. Took me a couple of months to get in. But my fault. For me, and my lhasa apso, heaven.
- Price assessment: Great price
- Services: Dog ear cleaning, Dog anal gland expression, Dog grooming
Business details
- Address: 830 S Hampton Rd Ste B, Dallas, TX 75208
- Phone: (214) 272-3397
- Website: fluffypetgrooming.com
- Service area: Irving, TX