Medical clinic · Jacksonville Beach, FL · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%99+28Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#6 of 20 hair removal servicesiPosition by Experts Score among all companies we track in this category. · better than 74%
5.0★★★★★344 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Fresh Heads Lice Removal - Jacksonville Beach at a glance
Fresh Heads Lice Removal in Jacksonville Beach holds a 5.0 rating from 344 reviews, with the owner responding to all feedback. Customers frequently cite the clinic's ability to provide same-day appointments and thorough heat treatments that effectively eliminate lice and eggs. Staff members are generally described as patient, knowledgeable, and comforting to children, while also offering detailed prevention advice. One recurring criticism involves a lack of friendly communication during appointments, with a reviewer noting that the staff member was silent and unengaged despite performing the service adequately.
Google rating: 5.0 out of 5 from 344 reviews (99% five-star).
Reviews on this page: 344 Google reviews (287 with written comments, 5 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 27, 2026.
Service: Hair Removal Service serving Jacksonville Beach, Florida.
Data from Google, last updated October 28, 2026.
Score profile vs other hair removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: satisfaction.
This companyHair Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Fresh Heads Lice Removal - Jacksonville Beach: 98/100 on this factor. Category median: 94.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Fresh Heads Lice Removal - Jacksonville Beach: 99/100 on this factor. Category median: 91.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Fresh Heads Lice Removal - Jacksonville Beach: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Fresh Heads Lice Removal - Jacksonville Beach: 100/100 on this factor. Category median: 85.A
100
Bar = this company · dark tick = category median.
Star ratings
344 Google reviews we collected
5.0of 5
5 stars34099%
4 stars21%
3 stars21%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 287 written reviews
99%praise
Praise42699%
Complaints41%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude15536%
Quality & results10725%
Speed & response7517%
Would recommend6114%
Communication174%
Price & value123%
Honesty & trust31%
What customers talk about
We read 287 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Erika at the Jax Beach location was so kind and gentle.”
“Our experience at Fresh heads was very good , Erika was very friendly and very thorough with my Son.”
“Thank you for helping us navigate a parents worst nightmare.”
“Ericka was able to standby by the 60 day guarantee and get us in the same day for a check.”
“I would highly recommend using Fresh heads and if needed will def use their service again.”
“Answered all of my questions and quieted my worries.”
“Awesome Place, so quick, friendly, and well worth it!”
“I can honestly say that was the best hour i spent under a bad circumstance.”
People customers mention
Mike36 reviews
Erika15 reviews
Michael6 reviews
Erica4 reviews
Amy4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
CCarolina5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
A great place to come to get peace of mind! The staff was amazing and patient. They are wonderful and knowledgeable. I was happy we were able to be seen same day. Thank you Erika for helping us!
JJayzn1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Erika was amazing. She made me feel very comfortable. She was also very talkative, which i loved.
SSarah1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Erika at the Jax Beach location was so kind and gentle. She made the entire experience much less stressful for both me and my child. Her patience and caring attitude were truly appreciated. Thank you, Erika, for making us feel so comfortable!
BBrooke1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Fresh Heads was so helpful and thorough. It was so nice to have someone help me treat my family to get the lice under control. The heat treatment they use is key to making sure the eggs don’t hatch.
JJade10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
We’re in here every month for our membership checks. Always easy to get in, and we love Erica. She’s been keeping our heads fresh for years now!
LLaura6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great experience, they were fast and efficient. She was so kind to the kids and they had a god experience.
A great place to come to get peace of mind! The staff was amazing and patient. They are wonderful and knowledgeable. I was happy we were able to be seen same day. Thank you Erika for helping us!
Response from the owner · 2 hours ago
Thank you so much, Carolina! We're thrilled to hear that you found peace of mind with us. It's great to know our staff made a positive impact on your visit. We'll be sure to pass on your appreciation to Erika. Looking forward to seeing you again!
J
Jayzn Halle1 reviewiTotal number of Google reviews Jayzn has written across all businesses on Google Maps, not just this one.
Erika was amazing. She made me feel very comfortable. She was also very talkative, which i loved.
Response from the owner · 2 days ago
Thank you for your wonderful feedback, Jayzn! We're thrilled to hear that Erika made you feel comfortable and that her chatty nature added to your experience. We look forward to welcoming you back soon!
B
Betsy Baczkowski1 reviewiTotal number of Google reviews Betsy has written across all businesses on Google Maps, not just this one.
Made us feel very comfortable and answered
All our questions.
Response from the owner · 2 days ago
Thank you, Betsy! We're thrilled to hear that you felt comfortable and that all your questions were answered. It's our goal to provide a supportive experience, and we're glad we could meet your expectations!
S
Sarah Grimm1 reviewiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Erika at the Jax Beach location was so kind and gentle. She made the entire experience much less stressful for both me and my child. Her patience and caring attitude were truly appreciated. Thank you, Erika, for making us feel so comfortable!
Response from the owner · 3 months ago
Thank you so much for the FIVE STAR review, and for you amazing shout out to Erika! She is the best! We are glad you were comfortable and felt well cared for! Thanks again!
B
Brooke McCauley1 reviewiTotal number of Google reviews Brooke has written across all businesses on Google Maps, not just this one.
Fresh Heads was so helpful and thorough. It was so nice to have someone help me treat my family to get the lice under control. The heat treatment they use is key to making sure the eggs don’t hatch.
Response from the owner · a week ago
Thank you for your wonderful feedback, Brooke! We're thrilled to hear that our heat treatment made a difference for your family. Helping families manage lice effectively is our top priority, and it's great to know we could assist you. We look forward to serving you again if needed!
J
Jade Mukri10 reviewsiTotal number of Google reviews Jade has written across all businesses on Google Maps, not just this one.
We’re in here every month for our membership checks. Always easy to get in, and we love Erica. She’s been keeping our heads fresh for years now!
Response from the owner · 2 weeks ago
Thank you, Jade! We're thrilled to hear that you enjoy your monthly visits and appreciate Erica's dedication to keeping your heads fresh. Your satisfaction means the world to us, and we look forward to seeing you again soon!
L
Laura Chang6 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Great experience, they were fast and efficient. She was so kind to the kids and they had a god experience.
Response from the owner · a month ago
Thank you so much, Laura! We're thrilled to hear you had a great experience with us. Our team loves making kids feel comfortable and happy during their visit. We appreciate your feedback and hope to see you again soon!
E
Emma Lechowski7 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
This was a wonderful experience! Staff was so sweet and supportive for our little kid. She was very knowledgeable and helpful for how to manage and treat the lice and preventing them from coming back! Highly recommended! Erica was a joy and so helpful and sweet while we all got checked and our toddler got treated!
Response from the owner · 2 months ago
Emma, we're thrilled to hear about your wonderful experience! It's fantastic that Erica was able to assist your family with such care and expertise. Thank you for recommending us, and we look forward to serving you again in the future!
T
T-Dog4 reviewsiTotal number of Google reviews T-Dog has written across all businesses on Google Maps, not just this one.
Our experience at Fresh heads was very good , Erika was very friendly and very thorough with my Son. I would highly recommend using Fresh heads and if needed will def use their service again.
Response from the owner · 2 months ago
Thank you so much for choosing Fresh Heads at the beach! We are so happy that you had a very good experience and that Erika was great. We are glad you found our technicians to be very thorough and that we were able to put your mind at ease. Thank you so much for recommending us!
J
Jen Domaradzki6 reviewsiTotal number of Google reviews Jen has written across all businesses on Google Maps, not just this one.
Thank you so much for coming to Fresh Heads at the beach! We are so happy to hear that Erika did an amazing job with your family and that we were able to get rid of your lice so quickly!
