iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%44+24Reliability 24%46+11.2Value 14%57+8.1Replies to reviews 7%59+4.2Craft & service penalty94−0.6Momentum penalty0−10Experts Score= 37Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.37SCORE
DGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 9 sewer servicesiPosition by Experts Score among all companies we track in this category. · better than 0%
4.5★★★★★26 Google reviews · 11 photos
85%five-star reviews
3.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate G & T Plumbing & Heating Inc 4.5 out of 5 stars based on 26 reviews. Customers frequently cite punctuality, professional communication, and reasonable pricing for services like water heater installation and toilet repairs. However, recurring criticisms involve billing discrepancies, such as charging for full hours on shorter jobs or failing to honor warranty claims, which led some clients to seek alternative providers.
Google rating: 4.5 out of 5 from 26 reviews (85% five-star).
Reviews on this page: 26 Google reviews (18 with written comments).
Owner responses: the business replied to 88% of reviews.
Most recent review: August 18, 2026.
Service: Sewer Service serving Fargo, North Dakota.
Data from Google, last updated October 25, 2026.
Score profile vs other sewer services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and replies to reviews; weakest: momentum.
G & T Plumbing & Heating IncSewer Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.G & T Plumbing & Heating Inc: 44/100 on this factor. Category median: 84.C
44
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.G & T Plumbing & Heating Inc: 46/100 on this factor. Category median: 75.C
46
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.G & T Plumbing & Heating Inc: 94/100 on this factor. Category median: 94.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.G & T Plumbing & Heating Inc: 57/100 on this factor. Category median: 94.C
57
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.G & T Plumbing & Heating Inc: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.G & T Plumbing & Heating Inc: 59/100 on this factor. Category median: 40.C
59
Bar = this company · dark tick = category median.
Star ratings
26 Google reviews we collected
4.5of 5
5 stars2285%
4 stars00%
3 stars14%
2 stars14%
1 star28%
Praise vs complaints
Phrases our text analysis found in 18 written reviews
92%praise
Praise3692%
Complaints38%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
67%fair
Great price133%
Reasonable133%
Overpriced133%
Not sure00%
Topic share
How often each topic comes up in the written reviews
6topics
Staff & attitude1231%
Quality & results821%
Speed & response821%
Would recommend718%
Communication25%
Price & value25%
What customers talk about
We read 18 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The plumber Steve was courteous, caring, personable, did a great job and made sure we were satisfied with everything before he left.”
“John came the next morning, fixed the problem, and didn’t even charge me.”
“Fast, courteous and good explanations of what options are available.”
“I would recommend him to everyone and will call him for all future plumbing needs.”
“Easy to work with, always been on time, and they do very clean quality work.”
SamLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★
Do not Recommend - Hired them to fix a running toilet - still runs after their "Repair". Plumber was onsite for 1 hour and 10 minutes - billed for a full 2 hours (last 10 was in his truck). To top it off -Plumber turned off supply to water heater and never turned it back on before leaving - water heater ran out…
Nightmare from start to finish. Charged 290 for two trips to home and problem was still not fixed. Called another plumbing service that took care of everything in a half hr. Also told there was a vet discount but not given on bill. Only reason that company was chosen is that we knew the former owner and sons. Didn’t realize they sold it. Too many other great companies to choose from. Good luck!
Sam SindelarLocal Guide · 11 reviewsiTotal number of Google reviews Sam has written across all businesses on Google Maps, not just this one.
Do not Recommend - Hired them to fix a running toilet - still runs after their "Repair". Plumber was onsite for 1 hour and 10 minutes - billed for a full 2 hours (last 10 was in his truck). To top it off -Plumber turned off supply to water heater and never turned it back on before leaving - water heater ran out water late into the evening and almost burned up our new water heater. Issue wasnt fixed, Overpriced, and almost cost us thousands in damage. Try someone else.
Price assessment: Overpriced
Price: $200–400
Services: Toilet repair, Plumbing leak repair
Mike Dahlberg2 reviewsiTotal number of Google reviews Mike has written across all businesses on Google Maps, not just this one.
Had G and T plumbing out to fix toilet tank that would not stop running water. Tank overflowed and caused water to spill into bottom level of home. G &T came out within the hour. The plumber Steve was courteous, caring, personable, did a great job and made sure we were satisfied with everything before he left. I would definitely recommend G &T plumbing.
Price assessment: Reasonable price
Services: Toilet repair
Response from the owner · 2 months ago
Thank you, Mike, for your thoughtful words! We're glad Steve provided excellent service and addressed the issue promptly. Your recommendation means a lot and inspires us to continue delivering great experiences.
Ryan Donahue11 reviewsiTotal number of Google reviews Ryan has written across all businesses on Google Maps, not just this one.
Thank you, J., for highlighting our friendly staff and prompt service. We're delighted to hear you had a great experience. Your kind words motivate us to continue exceeding expectations!
Leslie Fedraw3 reviewsiTotal number of Google reviews Leslie has written across all businesses on Google Maps, not just this one.
I was having problems with my water softener drain tube not being installed correctly by another company. John came the next morning, fixed the problem, and didn’t even charge me. He was very professional and courteous. I would recommend him to everyone and will call him for all future plumbing needs.
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Service not listed
Response from the owner · 2 months ago
Thank you, Leslie! We're glad John could resolve your issue quickly and professionally. Your recommendation means a lot, and we'll always strive to deliver excellent service for your future needs.
Josh SchoenbergLocal Guide · 51 reviewsiTotal number of Google reviews Josh has written across all businesses on Google Maps, not just this one.
Great crew. I’ve had them do multiple jobs at my home and they always do great work. Easy to work with, always been on time, and they do very clean quality work. Thanks again!!
Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
Services: Faucet installation
Response from the owner · 2 months ago
Thank you, Matt, for your kind words! We're so glad to hear you've had such positive experiences with our crew. We always aim for quality and reliability in every job. We look forward to working with you again!
Anna DaisLocal Guide · 20 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
Jace was very professional, clean and timely with installing our water heater. Would highly recommend to anyone!
Positive: Responsiveness, Punctuality, Professionalism, Value
Services: Water heater installation
Response from the owner · 2 months ago
Thank you, Anna, for sharing your experiences! We're thrilled to hear Jace provided professional, clean, and timely service during your water heater installation. Recommendations like yours mean the world to us.
