Landscaper · Jacksonville, FL · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%94+55.2Reliability 26%92+24Value 15%85+12.9Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 42 landscape designersiPosition by Experts Score among all companies we track in this category. · better than 63%
4.9★★★★★96 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Gardenista Jax 4.9 out of 5 based on 96 reviews, with the owner responding to 95 percent of comments. Clients frequently praise the company's landscaping design and installation services, highlighting punctuality, clear communication, and thoughtful plant selection for both residential gardens and container arrangements. The business also offers workshops where participants report enjoying the informative and creative instruction. The primary criticism from low-star reviews concerns pricing, with customers noting that plants and pots cost more than at other local shops and that some containers were oversized.
Google rating: 4.9 out of 5 from 96 reviews (98% five-star).
Reviews on this page: 96 Google reviews (90 with written comments, 29 with photos).
Owner responses: the business replied to 95% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Gardenista JaxLandscape Designers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Gardenista Jax: 94/100 on this factor. Category median: 87.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Gardenista Jax: 92/100 on this factor. Category median: 83.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 78.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Gardenista Jax: 85/100 on this factor. Category median: 98.A
85
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Gardenista Jax: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 84.–
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Bar = this company · dark tick = category median.
Star ratings
96 Google reviews we collected
4.9of 5
5 stars9498%
4 stars00%
3 stars00%
2 stars00%
1 star22%
Praise vs complaints
Phrases our text analysis found in 90 written reviews
99%praise
Praise10699%
Complaints11%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price225%
Reasonable675%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3533%
Would recommend2624%
Price & value1413%
Speed & response1110%
Quality & results109%
Communication87%
Honesty & trust33%
What customers talk about
We read 90 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“What impressed us most was the professionalism and passion of India and her team.”
“I highly recommend if you want top notch landscape design services.”
“Prices are reasonable and she was a pleasure to meet.”
“The installation was smooth, timely, and handled with real care.”
“Gardenista Jax did such a great job planning an installing our garden!”
“She offered creative suggestions, and kept us updated throughout the entire process.”
“If you’re looking for a gardening business that combines artistry, expertise, and genuine customer care Gardenista Jax is an outstanding choice.”
People customers mention
India20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Gardenista Jax for 6 kinds of job. Pick one to see what they paid and said.
MMikeLocal Guide · 26 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We could not be happier with the landscaping design and install! India and her team were outstanding. They were so thoughtful and professional. During the design phase, she had great recommendations. We were not in town when the work was done, and she was so awesome! She had the plan and dealt with everything.…
SStephanie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I highly recommend if you want top notch landscape design services. She made beautiful containers for the front entryway of my home and they made a huge difference. The flowers are bright and make me happy to come home. I also appreciate the fact that the containers are light enough to be easily moved if I want to.
Reasonable priceLandscape design
KKatie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Gardenista Jax did such a great job planning an installing our garden! I was wanting to add a bit of whimsy to our yard with a pollinator garden that included a mix of some of my favorite flowers as well as some medicinal herbs. India and her team did an incredible job of blending some of my personal favorite…
SSharonLocal Guide · 18 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
India’s selection of plants were very nice, anxious for the growth of beauty they will produce. All the ladies are extremely friendly and dedicated to create a beautiful garden for you.
AAlnisa9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
Gardenista who? A blessing from God. I thought I was living a fairly tale when she quickly got me on her calendar. And when arrived you just knew she knew her stuff.. what's necessary, what's not, and how to make it all work and then added a special whimsical touch ... Get SMILING because she's the real deal! For sure, A present day garden savior😌.
Reasonable priceGarden design
KKaren1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★
My yard looks absolutely beautiful thanks to Gardenista! They were incredibly responsive, attentive to every detail, and a pleasure to work with. I highly recommend them!
We could not be happier with the landscaping design and install! India and her team were outstanding. They were so thoughtful and professional. During the design phase, she had great recommendations. We were not in town when the work was done, and she was so awesome! She had the plan and dealt with everything. There were a couple of issues; but she did all the trouble shooting and presented us with options and her recommendations. She was always spot on. I cannot give Gardenista Jax a higher recommendation. I would definitely use them again!
We recently engaged Gardenista Jax to redo the front garden of our home, and the experience was exceptional from start to finish. India Morrow (the owner) designed our front garden into a vibrant, welcoming space that feels perfectly suited to our home. Every plant, color choice, and layout felt intentional and thoughtfully planned.
What impressed us most was the professionalism and passion of India and her team. She offered creative suggestions, and kept us updated throughout the entire process. The installation was smooth, timely, and handled with real care. The plants provided were truly “A+” quality. Now our garden is thriving and we find ourselves stepping outside just to admire it.
If you’re looking for a gardening business that combines artistry, expertise, and genuine customer care Gardenista Jax is an outstanding choice. Our yard has never looked better, and we couldn’t be happier with the result.
Pamela and Chuck N.
Thank you so much for this wonderful review. We are delighted we get to continue watching your property thrive with ongoing maintenance as well. Looking forward to our continued relationship.
S
Stephanie Wauson6 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
I highly recommend if you want top notch landscape design services. She made beautiful containers for the front entryway of my home and they made a huge difference. The flowers are bright and make me happy to come home. I also appreciate the fact that the containers are light enough to be easily moved if I want to.
Price assessment: Reasonable price
Services: Landscape design
Response from the owner · 2 months ago
Thank you so much for the compliments and so happy we could work together!
K
Katie Johnston2 reviewsiTotal number of Google reviews Katie has written across all businesses on Google Maps, not just this one.
Gardenista Jax did such a great job planning an installing our garden! I was wanting to add a bit of whimsy to our yard with a pollinator garden that included a mix of some of my favorite flowers as well as some medicinal herbs. India and her team did an incredible job of blending some of my personal favorite plants with other native options that would thrive in our yard. The install process was seamless and efficient. We are so pleased with the result!
India’s selection of plants were very nice, anxious for the growth of beauty they will produce. All the ladies are extremely friendly and dedicated to create a beautiful garden for you.
Response from the owner · 2 months ago
Thank you so much for the wonderful review. It was a pleasure to create living art for you.
C
Christian Dennis6 reviewsiTotal number of Google reviews Christian has written across all businesses on Google Maps, not just this one.
Gardenista who? A blessing from God. I thought I was living a fairly tale when she quickly got me on her calendar. And when arrived you just knew she knew her stuff.. what's necessary, what's not, and how to make it all work and then added a special whimsical touch ... Get SMILING because she's the real deal! For sure, A present day garden savior😌.
Price assessment: Reasonable price
Services: Garden design
Response from the owner · 6 months ago
This review makes my day!! It was so much fun to get to see your property and learn from you as well. YOU have an eye for landscaping and I loved seeing what you created and delighted to be able to help!!!
K
Karen Freedman1 reviewiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
My yard looks absolutely beautiful thanks to Gardenista! They were incredibly responsive, attentive to every detail, and a pleasure to work with. I highly recommend them!
M
Michele Cameron3 reviewsiTotal number of Google reviews Michele has written across all businesses on Google Maps, not just this one.
What an awesome find it was to find India! You will not regret hiring her to design your landscape and/or plant your plants! This is the second year in a row using India to design and choose plants for us and I am not sure I will ever go back to doing it myself. We love our new flowers. She found some great plants to complement our home and the plants we already have. If you are looking for someone who knows her plants and who is excellent at designing your landscape, please give India a call! I know I will be using her again next year!
Response from the owner · 7 months ago
Delighted to be able to create living art for you and so glad you are happy!!!
S
Susie PerryLocal Guide · 8 reviewsiTotal number of Google reviews Susie has written across all businesses on Google Maps, not just this one.
Love working with India, she is so thorough in her communication! She takes the time to listen to your wants and sends pictures with renderings to help you visualize the oasis she’s creating. She’s very creative, knowledgeable and passionate about her creations! Will continue to work with her and highly recommend!
