Appliance repair service · Jeffersonville, IN · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%92+22.3Value 14%96+13.6Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.94SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 60 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 73%
4.9★★★★★497 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
92%reviews answered by the owner
$227typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the ease of scheduling, punctual arrivals, and clear communication regarding estimated arrival times and costs. Technicians are often described as knowledgeable, with many noting that they provided thorough diagnoses and practical advice for appliance care. However, several low-star reviews cite high service fees, incorrect initial diagnoses that led to further damage, and unresponsive customer service when addressing billing disputes or appointment cancellations.
Google rating: 4.9 out of 5 from 497 reviews (98% five-star).
Reviews on this page: 497 Google reviews (404 with written comments, 4 with photos).
Owner responses: the business replied to 92% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
This companyAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Garry Skaggs Appliance Service: 95/100 on this factor. Category median: 90.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Garry Skaggs Appliance Service: 92/100 on this factor. Category median: 87.A
92
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Garry Skaggs Appliance Service: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Garry Skaggs Appliance Service: 96/100 on this factor. Category median: 97.A
96
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Garry Skaggs Appliance Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Garry Skaggs Appliance Service: 100/100 on this factor. Category median: 99.A
100
Bar = this company · dark tick = category median.
Star ratings
497 Google reviews we collected
4.9of 5
5 stars48698%
4 stars41%
3 stars20%
2 stars00%
1 star51%
Praise vs complaints
Phrases our text analysis found in 404 written reviews
99%praise
Praise80599%
Complaints91%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
98%fair
Great price4326%
Reasonable11267%
Overpriced32%
Not sure85%
$227-16% vs typical appliance repair
Middle half of what 136 customers paid ($132–$347) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude22027%
Speed & response20025%
Quality & results12916%
Would recommend9812%
Price & value658%
Communication526%
Honesty & trust506%
What customers talk about
We read 404 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Skaggs has always been very helpful to me with sometimes a phone call telling me how to fix my appliance our coming out and repairing my appliances.”
“Scheduling was a breeze and David arrived perfectly on time.”
“Extremely friendly, helpful, and thorough diagnosis and fix to our refrigerator issue.”
“TERRIBLE EXPERIENCE - I booked them for service after being referred their name, I took a day off of work, waited multiple days, then they call the m…”
“I really appreciated his excellent service and would definitely recommend David and Skaggs to anyone needing appliance repair!”
“Brad the technician was great and I thought the cost was reasonable.”
“Felt ripped off.”
“Easy to schedule, great communication, arrived on time, friendly and extremely knowledgeable (David).”
“Always honest about what is needed, great advice on how to get the most out of our appliances, and fairly priced.”
People customers mention
Queen12 reviews
David10 reviews
Brad9 reviews
Repair7 reviews
Bill6 reviews
Appliances6 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Garry Skaggs Appliance Service for 8 kinds of job. Pick one to see what they paid and said.
Jim7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Scheduling was a breeze and David arrived perfectly on time. In less than an hour, he'd diagnosed the core issue (not the superficial one with our appliance) and corrected the issue. He didn't throw parts at the problem, but rather actually diagnosed. He saved us hundreds of dollars by not just replacing parts or…
Paid $100–150Reasonable priceDishwasher repair
Robert1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Skaggs has always been very helpful to me with sometimes a phone call telling me how to fix my appliance our coming out and repairing my appliances. we would highly recommend their service.
LisaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
This was a smooth process all the way around. Easy to schedule, great communication, arrived on time, friendly and extremely knowledgeable (David). The repair was made promptly and I have had no further issues. This was my first time using Skaggs but I will definitely be using them again if I need to.
Paid $200–250Great priceDishwasher repair
Sandy2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
David is amazing. He knew exactly what was wrong with my dishwasher and fixed this quickly at a very reasonable price. I’ll use this company again!!
Paid $250–300Reasonable priceDishwasher repair
Ray4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
David arrived promptly to repair my Maytag washer. Upon arrival he instantly informed me what the problem was. He promptly repaired the problem and had given me tips on the usage of washer in loading and using proper amount of detergent.
Miranda3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Extremely friendly, helpful, and thorough diagnosis and fix to our refrigerator issue.
Scheduling was a breeze and David arrived perfectly on time. In less than an hour, he'd diagnosed the core issue (not the superficial one with our appliance) and corrected the issue. He didn't throw parts at the problem, but rather actually diagnosed. He saved us hundreds of dollars by not just replacing parts or suggesting we replace a functional appliance.
Price assessment: Reasonable price
Price: $100–150
Services: Dishwasher repair
Repair wait time: 1–2 hr
Quentin Alexander4 reviewsiTotal number of Google reviews Quentin has written across all businesses on Google Maps, not just this one.
Thank you so much, Debbie! We're grateful for your continued loyalty and trust in our team! It means a lot to know you've consistently chosen Skaggs Appliance for your appliance needs. We truly appreciate your support over the years!
Robert Wolfe1 reviewiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Skaggs has always been very helpful to me with sometimes a phone call telling me how to fix my appliance our coming out and repairing my appliances. we would highly recommend their service.
Price assessment: Reasonable price
Price: $100–150
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · 3 days ago
Thank you, Robert! We truly appreciate your continued trust in us over the years. Whether it's helping you troubleshoot over the phone or coming out to make a repair, we're always happy to help! Your recommendation means a lot to our family business. Thank you for your support!
Steve Makk2 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
Professional and polite. Great job! Highly recommend!!
Price assessment: Great price
Price: $400–450
Services: Stove & cooktop repair
Repair wait time: 0–1 hr
Response from the owner · 3 days ago
Thank you, Steve! We appreciate your kind words and recommendation! We're happy to hear you received professional, courteous service and were pleased with the work. Thank you for trusting Skaggs Appliance!
Mark Zoeller11 reviewsiTotal number of Google reviews Mark has written across all businesses on Google Maps, not just this one.
First time using this company. I found them to be very professional. Easy to schedule appointment. Brad the technician was great and I thought the cost was reasonable.
Price assessment: Reasonable price
Services: Washer/dryer repair
Repair wait time: 0–1 hr
Response from the owner · 3 days ago
Thank you, Mark! We're so glad your first experience with us was a great one. We appreciate your kind words about Brad and are happy to hear scheduling was easy and you found our pricing reasonable. Thank you for choosing Skaggs Appliance and for taking the time to share your experience!
stephen hubbard2 reviewsiTotal number of Google reviews stephen has written across all businesses on Google Maps, not just this one.
Thank you, Stephen! We're glad we could get everything fixed and provide prompt, reliable service. We appreciate you choosing Skaggs Appliance and taking the time to leave us a review!
Cindy Mason3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Thank you, Cindy! We’re so glad you were pleased with our service and professionalism. We truly appreciate you taking the time to share your experience. Thank you for trusting Skaggs Appliance!
Breann VossLocal Guide · 147 reviewsiTotal number of Google reviews Breann has written across all businesses on Google Maps, not just this one.
It was so easy to schedule an appointment with Skaggs. They were friendly and prompt with their availability. The technician called with his ETA, arrived on time, and was done in less than an hour. He went above and beyond talking me through proper machine use, what to expect, and how to care for it going forward. Will definitely use them in the future, if needed.
Price assessment: Great price
Services: Washing machine repair
Repair wait time: 0–1 hr
Response from the owner · a week ago
Thank you so much, Breann! We're happy to hear everything went smoothly from scheduling to the completed repair. We love knowing our technicians take the extra time to explain how to properly use and care for your appliances. We truly appreciate your kind words and are grateful you chose Skaggs Appliance. We're always here if you need us!
Matthew Briggs4 reviewsiTotal number of Google reviews Matthew has written across all businesses on Google Maps, not just this one.
Thank you, Matthew! We're so glad to hear you had a great experience from start to finish. We strive to make the entire process as smooth and stress-free as possible. We truly appreciate your support and thank you for choosing Skaggs Appliance!
