Auto repair shop · Charlotte, NC · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%44+3.1Craft & service penalty85−1.5Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#66 of 160 oil change servicesiPosition by Experts Score among all companies we track in this category. · better than 59%
4.8★★★★★169 Google reviews · 3 photos
92%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Reviewers frequently praise the shop for honest pricing, friendly communication, and reliable repairs on brakes, electrical issues, and AC systems. Customers note that the staff often saves them money compared to dealerships and accommodates flexible scheduling. However, some lower-rated reviews describe scheduling conflicts, long wait times, and instances where staff allegedly dismissed concerns or provided inaccurate diagnoses before charging for unnecessary parts.
Google rating: 4.8 out of 5 from 169 reviews (92% five-star).
Reviews on this page: 169 Google reviews (135 with written comments, 2 with photos).
Owner responses: the business replied to 15% of reviews.
Most recent review: October 13, 2026.
Service: Oil Change Service serving Charlotte, North Carolina.
Data from Google, last updated October 29, 2026.
Score profile vs other oil change services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Ginos auto repairOil Change Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ginos auto repair: 85/100 on this factor. Category median: 83.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ginos auto repair: 89/100 on this factor. Category median: 77.A
89
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ginos auto repair: 85/100 on this factor. Category median: 96.A
85
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ginos auto repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ginos auto repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ginos auto repair: 44/100 on this factor. Category median: 79.C
44
Bar = this company · dark tick = category median.
Star ratings
169 Google reviews we collected
4.8of 5
5 stars15592%
4 stars64%
3 stars32%
2 stars00%
1 star53%
Praise vs complaints
Phrases our text analysis found in 135 written reviews
97%praise
Praise23297%
Complaints63%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price889%
Reasonable111%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude5423%
Price & value5322%
Honesty & trust5222%
Quality & results2912%
Speed & response2310%
Would recommend229%
Communication52%
What customers talk about
We read 135 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were also so friendly and responsive on the phone.”
“Talk to a rude guy explained I had a leak relating to power steering pump is good may need a hose.”
“The price was fair and the job was done (literally) perfectly.”
“Thank you Tony and team for the excellent, fast, and reliable service.”
“While $25 doesn't catapult me into poverty, for two USED lug nuts that most likely fell off after a rotation, I still have to believe I got a little scammed.”
“Excellent service, reasonable pricing and thorough work.”
“Left car there all-day, they diagnosed and repaired for a better than reasonable price; friendly, responsive service.”
“I can comfortably recommend this place to family and friends.”
“They will explain the details of what your vehicle needs in simple terms you can understand.”
People customers mention
Tony20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Ginos auto repair for 8 kinds of job. Pick one to see what they paid and said.
Cameron4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Ginos was awesome! They quoted me a price and honored it, despite the labor taking much longer than they had originally expected. They allowed me to drop my car off before business hours and stayed late to wait for me to arrive after my own work schedule allowed. They were also so friendly and responsive on the phone. Could not recommend them enough!
Engine repair
Michael11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Absolutely Outstanding! Tony and Gino are the best! Extremely friendly and honest. I'm new to the area and was looking for an auto repair shop. I was referred here and have no regrets. I highly recommend Gino's Auto!
Carter10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great and honest mechanics. Have used them for years and will continue to keep using them!
AidenLocal Guide · 38 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Thank you Tony and team for the excellent, fast, and reliable service. The price was fair and the job was done (literally) perfectly.
I’ve been burned by mechanics in the past and I know the importance of finding a reliable and solid mechanic.
I came in to get my brakes serviced. Dropped the car off at 8:15 AM and…
Rachel4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Friendly, knowledgeable, and above all very honest and fair. What more can you ask for in a mechanic? I would highly recommend Gino’s to anyone that needs a reliable place to go in Charlotte!
Great price
AprelleLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
I've been a customer at Gino's for a very long time.I am never disappointed. This business has been around 40+ years and I will remain a customer for as long as they are around. These men are the most honest and caring gentlemen I've ever encountered in the world of auto repair.
Ginos was awesome! They quoted me a price and honored it, despite the labor taking much longer than they had originally expected. They allowed me to drop my car off before business hours and stayed late to wait for me to arrive after my own work schedule allowed. They were also so friendly and responsive on the phone. Could not recommend them enough!
Services: Engine repair
Response from the owner · 3 weeks ago
thanks a bunch charlotte traffic is still terrible
Michael11 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Absolutely Outstanding! Tony and Gino are the best! Extremely friendly and honest. I'm new to the area and was looking for an auto repair shop. I was referred here and have no regrets. I highly recommend Gino's Auto!
Response from the owner · 3 weeks ago
thank you kindly
Carter Angel10 reviewsiTotal number of Google reviews Carter has written across all businesses on Google Maps, not just this one.
Thank you Tony and team for the excellent, fast, and reliable service. The price was fair and the job was done (literally) perfectly.
I’ve been burned by mechanics in the past and I know the importance of finding a reliable and solid mechanic.
I came in to get my brakes serviced. Dropped the car off at 8:15 AM and picked it up same day at 3:00 PM.
I can comfortably recommend this place to family and friends.
P.s., they did not ask for this review. I’m just a happy customer.
Rachel R4 reviewsiTotal number of Google reviews Rachel has written across all businesses on Google Maps, not just this one.
Friendly, knowledgeable, and above all very honest and fair. What more can you ask for in a mechanic? I would highly recommend Gino’s to anyone that needs a reliable place to go in Charlotte!
Price assessment: Great price
Aprelle SmithLocal Guide · 10 reviewsiTotal number of Google reviews Aprelle has written across all businesses on Google Maps, not just this one.
I've been a customer at Gino's for a very long time.I am never disappointed. This business has been around 40+ years and I will remain a customer for as long as they are around. These men are the most honest and caring gentlemen I've ever encountered in the world of auto repair.
Price assessment: Reasonable price
Jacob Janssen9 reviewsiTotal number of Google reviews Jacob has written across all businesses on Google Maps, not just this one.
New to the Charlotte area - needed to fix electrical /warning lights issue that had been happening for several months. Left car there all-day, they diagnosed and repaired for a better than reasonable price; friendly, responsive service. Highly recommend and glad I found them! Definitely will return in the future.
Price assessment: Great price
Services: Electrical repair
Stewart MillsapsLocal Guide · 142 reviewsiTotal number of Google reviews Stewart has written across all businesses on Google Maps, not just this one.
