iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%71+18.5Value 15%100+15.2Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#38 of 52 locksmithsiPosition by Experts Score among all companies we track in this category. · better than 27%
4.9★★★★★134 Google reviews · 24 photos
99%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.3%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
38%reviews answered by the owner
$166typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently praise the company for punctual arrivals, clear pricing without hidden fees, and efficient handling of car key replacements, lockouts, and smart lock installations. The 4.9/5 rating from 134 reviews reflects general satisfaction with professional communication and same-day service availability. However, low-star feedback notes instances of delayed arrival times, unexpected service fees added to quotes, and unresolved damage to vehicle doors or locks following specific unlocking attempts.
Google rating: 4.9 out of 5 from 134 reviews (99% five-star).
Reviews on this page: 134 Google reviews (126 with written comments, 7 with photos).
Owner responses: the business replied to 38% of reviews.
Most recent review: October 27, 2026.
Service: Locksmith serving Daly City, California.
Data from Google, last updated November 10, 2026.
Score profile vs other locksmiths
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
This companyLocksmiths median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Go Pro Locksmith Bay Area, Inc.: 89/100 on this factor. Category median: 94.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Go Pro Locksmith Bay Area, Inc.: 71/100 on this factor. Category median: 91.B
71
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Go Pro Locksmith Bay Area, Inc.: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Go Pro Locksmith Bay Area, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Go Pro Locksmith Bay Area, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 81.–
–
Bar = this company · dark tick = category median.
Star ratings
134 Google reviews we collected
4.9of 5
5 stars13299%
4 stars00%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 126 written reviews
98%praise
Praise30998%
Complaints72%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price218%
Reasonable873%
Overpriced00%
Not sure19%
$166+10% vs typical locksmiths
Middle half of what 8 customers paid ($101–$348) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response7624%
Staff & attitude6721%
Price & value5317%
Would recommend4916%
Quality & results4414%
Communication155%
Honesty & trust124%
What customers talk about
We read 126 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Phil was prompt, and solved the fixed the problem quickly.”
“He was incredibly kind, friendly, and professional.”
“Overall it was great as he did come to our home to get the work done and within a reasonable time.”
“Highly recommend him to anyone who needs a reliable locksmith!”
“Quick communication and quality service, I cannot recommend him enough!”
“Excellent service with just exactly the repair we needed.”
“He was very communicative and did what he could to get the job done.”
“He was patient, honest, and very helpful throughout the whole process.”
“That is not honest or professional.”
People customers mention
Phil21 reviews
Alto5 reviews
Philip5 reviews
Phillip3 reviews
Renata3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Go Pro Locksmith Bay Area, Inc. for 8 kinds of job. Pick one to see what they paid and said.
AlfredoLocal Guide · 42 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
They were very good at getting the job done, he wasn’t able to successfully connect with the fob he tried the first time but ordered a new one that worked. He was very communicative and did what he could to get the job done. Overall it was great as he did come to our home to get the work done and within a reasonable…
Paid $300–350Reasonable priceNew key fob creation
Larry8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Phil was prompt, and solved the fixed the problem quickly. He was skilled, efficient and courteous.
Paid $50–100Reasonable priceSecurity door locks
Sara8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
My key fob stopped working, and my two backup keys didn't work, even after I got replacement batteries from O'Reilly Auto Parts and tried to re-program them myself. Pedro came on time, not only quickly created a new key with working remote but also got all my backup keys working. Not sure why the O'Reilly batteries…
Paid $200+Reasonable priceCar digital & remote key reprogrammingCar key copying
Anand2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I got locked out so I called 6 -7 locksmith companies. Among all of them, this company had the best price. The price charged was exactly what was quoted on the call. (no hidden charges or vague upsell tactics). A guy came 30 mins later and it took him 5 minutes to unlock the door.
I loved that it was so stress free and honest.
They were very good at getting the job done, he wasn’t able to successfully connect with the fob he tried the first time but ordered a new one that worked. He was very communicative and did what he could to get the job done. Overall it was great as he did come to our home to get the work done and within a reasonable time. Thank you for the good service! 👍🏼
Price assessment: Reasonable price
Price: $300–350
Services: New key fob creation
Ruirui Li2 reviewsiTotal number of Google reviews Ruirui has written across all businesses on Google Maps, not just this one.
Excellent service! He was incredibly kind, friendly, and professional. He helped me unlock my Yale smart lock and made two new keys for me. He was patient, honest, and very helpful throughout the whole process. I really appreciate his great service and positive attitude. Highly recommend him to anyone who needs a reliable locksmith!
Larry Steinman8 reviewsiTotal number of Google reviews Larry has written across all businesses on Google Maps, not just this one.
My key fob stopped working, and my two backup keys didn't work, even after I got replacement batteries from O'Reilly Auto Parts and tried to re-program them myself. Pedro came on time, not only quickly created a new key with working remote but also got all my backup keys working. Not sure why the O'Reilly batteries didn't work, but I wasn't charged extra for the backup key repairs. And he came right to where I was. Highly recommend GoPro Locksmith if you need any lock/key services in the Palo Alto area!
Price assessment: Reasonable price
Price: $200+
Services: Car digital & remote key reprogramming, Car key copying
Julio Leyva2 reviewsiTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Got a car key and fob replaced after losing mine. Gopro was very responsive and flexible with scheduling. Saved a ton of money compared with the dealer (dealership quoted $400). Locksmith did a site visit and did everything in 20 minutes. Couldn't recommend more highly!
Services: Car digital & remote key reprogramming
YoungJoo Kim3 reviewsiTotal number of Google reviews YoungJoo has written across all businesses on Google Maps, not just this one.
