Personal injury attorney · Longview, TX · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%81+51.5Reliability 28%73+20.6Replies to reviews 8%15+1.2Momentum penalty84−1.6Experts Score= 72Not enough data for value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.72SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#40 of 59 domestic violence lawyersiPosition by Experts Score among all companies we track in this category. · better than 33%
4.8★★★★★228 Google reviews · 11 photos
93%five-star reviews
4.73★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.8%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the firm 4.8 out of 5 based on 228 reviews, frequently praising the staff for handling personal injury cases with patience and clear explanations. Clients often highlight the firm's effectiveness in securing settlements and navigating insurance claims, noting that the team treats smaller cases with significant attention. However, several low-star reviews criticize the firm for poor communication, specifically mentioning long periods without updates and difficulty reaching attorneys directly.
Google rating: 4.8 out of 5 from 228 reviews (93% five-star).
Reviews on this page: 228 Google reviews (196 with written comments).
Owner responses: the business replied to 4% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Goudarzi & Young, LLPDomestic Violence Lawyers median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Goudarzi & Young, LLP: 81/100 on this factor. Category median: 90.A
81
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Goudarzi & Young, LLP: 73/100 on this factor. Category median: 82.B
73
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Goudarzi & Young, LLP: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Goudarzi & Young, LLP: 84/100 on this factor. Category median: 100.A
84
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Goudarzi & Young, LLP: 15/100 on this factor. Category median: 48.F
15
Bar = this company · dark tick = category median.
Star ratings
228 Google reviews we collected
4.8of 5
5 stars21293%
4 stars73%
3 stars10%
2 stars10%
1 star73%
Praise vs complaints
Phrases our text analysis found in 196 written reviews
98%praise
Praise23598%
Complaints62%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude6828%
Would recommend5322%
Quality & results3916%
Communication3916%
Speed & response2310%
Honesty & trust135%
Price & value62%
What customers talk about
We read 196 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Kim was very helpful and answered all our questions with ease.”
“I would recommend anyone to this law firm far and near.”
“Don't recommend”
“My experience with the Goudarzi and Young Law Firm exceeded my expectations.”
“Very easy and explained everything very detailed never left a question not answered”
“They were fast and always kept me updated with information and answered all my questions without hesitation.”
“Kim dig her thang honey so if you’re ever in need of genuine help I highly recommend this Law firm and when you’re there ask for Mrs.”
“The insurance company would not be fair at the beginning, but Marty made them pay my claim!”
People customers mention
Marty32 reviews
Kim26 reviews
Brent11 reviews
Gilmer4 reviews
Kelly3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
BBobbi4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★
My lawyer was wonderful and extremely nice to me when I actually got to meet and speak with him. He really is wonderful. (Longview office) I cannot speak enough about Kim Stouffer. And the receptionist. I feel terrible not remembering her name, but she wonderful. Everyone I came into contact with there except one…
JJason3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
It might have taken a little longer Then I wanted it too. But the wait was well worth it. Kim was awesome and always kept me in the Loop. thank y’all again I will for sure use you if I have anything else
CCarly2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Kim was very helpful and answered all our questions with ease. Marty Young was awesome in helping us get the insurance company to be held accountable. I will definitely keep using them.
KKeith4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kim was very courteous and kind to us. Went over all the paperwork carefully. Thanks Kim and be Blessed.
AAddyson3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Kim was so amazing and helpful would highly reccomend. Very easy and explained everything very detailed never left a question not answered
Aangel3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Excellent attorneys and staff!!! Kim was fantastic at handling everything for my case!
My lawyer was wonderful and extremely nice to me when I actually got to meet and speak with him. He really is wonderful. (Longview office) I cannot speak enough about Kim Stouffer. And the receptionist. I feel terrible not remembering her name, but she wonderful. Everyone I came into contact with there except one person made this whole ordeal wonderful. Kelly. I do not know why, but the only time that she was halfway decent to me was when her boss was present. Which was only one time. She only messaged me when she needed to know something. I was NEVER replied to in timely manner. And it was before and after her maternal leave. I am not the only one who has mentioned this to me. I will not throw anyone under the buss considering have wants be anonymous. And the two other. I even heard if from coworkers.
Response from the owner · 2 weeks ago
Bobbi, thank you for your feedback. We’re glad Kim Stouffer and our Longview team made a positive impression. We’re sorry parts of your experience fell short of your expectations, and we take your concerns seriously. Your feedback will help us identify areas for improvement and take appropriate steps moving forward. We’d welcome the chance to hear more; please reach out to our office directly.
J
Jason Parker3 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
It might have taken a little longer Then I wanted it too. But the wait was well worth it. Kim was awesome and always kept me in the Loop. thank y’all again I will for sure use you if I have anything else
Response from the owner · a month ago
Hi Jason, thank you for your review and continued trust in Goudarzi & Young, LLP. We’re glad Kim kept you informed throughout your matter and that you felt the time was worthwhile. We truly appreciate your confidence in our firm and your recommendation.
C
Carly Rodenberg2 reviewsiTotal number of Google reviews Carly has written across all businesses on Google Maps, not just this one.
Kim was very helpful and answered all our questions with ease. Marty Young was awesome in helping us get the insurance company to be held accountable. I will definitely keep using them.
Response from the owner · 2 months ago
Carly, thank you for the kind words. We're so glad Kim could make the process easy by answering your questions along the way, and that Marty was able to help hold the insurance company accountable. Reviews like this mean a lot to our team, and we truly appreciate you taking the time to share your experience. We look forward to continuing to help whenever you need us.
K
Keith Hill4 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Kim was very courteous and kind to us. Went over all the paperwork carefully. Thanks Kim and be Blessed.
Response from the owner · 3 months ago
Thank you, Keith. We take real pride in making sure clients feel taken care of, especially when it comes to walking through paperwork carefully so nothing feels rushed or confusing. We're grateful you chose Goudarzi & Young, and we're here if you need anything else.
A
Addyson Fisher3 reviewsiTotal number of Google reviews Addyson has written across all businesses on Google Maps, not just this one.
Kim was so amazing and helpful would highly reccomend. Very easy and explained everything very detailed never left a question not answered
Response from the owner · 3 months ago
Thank you so much for trusting Goudarzi & Young with your case, Addyson. We're thrilled to hear Kim made the process feel easy and that she took the time to answer every question thoroughly. If you have any more questions, we'd be happy to answer them.
A
angel johnson3 reviewsiTotal number of Google reviews angel has written across all businesses on Google Maps, not just this one.
We're grateful for your support, TJ. At Goudarzi & Young, kindness and accommodation are values we work hard to build into every client interaction. Contact us whenever we may be of assistance.
M
Marilyn S.Local Guide · 13 reviewsiTotal number of Google reviews Marilyn has written across all businesses on Google Maps, not just this one.
My experience with the Goudarzi and Young Law Firm exceeded my expectations. Mrs. Kim did an excellent job in keeping me in the know throughout the whole process. I know I made the right choice with them when the last thing they said was, we’ll take it from here. I would recommend anyone to this law firm far and near.
T
Teddy Sorrells8 reviewsiTotal number of Google reviews Teddy has written across all businesses on Google Maps, not just this one.
Highly Recommended – They Truly Cared About Our "Small" Case
I cannot say enough good things about Goudarzi & Young. From the very beginning, they treated us with respect, dignity, and the same level of attention they give to their high-profile cases.
Ms. Kim was an absolute blessing throughout this process. She showed incredible patience with me, answered my many questions, and worked extremely hard on our behalf. Thanks to her dedication and the skill of the entire team, we were able to reach a settlement in just a little over 5 months.
I was initially concerned that a firm known for big wrongful death and major insurance cases might not take our case as seriously. But Goudarzi & Young proved me wrong. They handled our matter with the same professionalism and determination they are famous for. They fought hard against the insurance companies and secured a much better settlement than we expected.
If you are looking for a personal injury attorney — whether your case is large or small — I couldn’t recommend Goudarzi & Young more highly. They are the real deal and will treat you like family.
Thank you again to Ms. Kim and the entire G&Y team!
— Teddy Sorrells, Gladewater, Texas
