Carpet cleaning service · Snohomish, WA · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%94+51.3Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%69+4.9Craft & service penalty93−0.7Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#18 of 32 mattress cleaningiPosition by Experts Score among all companies we track in this category. · better than 45%
4.9★★★★★331 Google reviews · 24 photos
95%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently highlight punctual arrivals, flexible scheduling, and professional communication when using Greenworks NW for carpet and tile cleaning. Many reviewers note that the service effectively removes stains and leaves carpets dry, with several mentioning the use of pet-friendly or non-toxic products. However, a minority of low-rated reviews criticize the cleaning method, describing it as insufficient for deep stain removal or leaving carpets with a crunchy texture rather than a steam-cleaned finish.
Google rating: 4.9 out of 5 from 331 reviews (95% five-star).
Reviews on this page: 331 Google reviews (189 with written comments, 1 with photos).
Owner responses: the business replied to 69% of reviews.
Most recent review: December 5, 2025.
Service: Mattress Cleaning Service serving Snohomish, Washington.
Data from Google, last updated October 25, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Greenworks NWMattress Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greenworks NW: 94/100 on this factor. Category median: 94.A
94
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greenworks NW: 98/100 on this factor. Category median: 94.A
98
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greenworks NW: 93/100 on this factor. Category median: 99.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greenworks NW: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greenworks NW: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greenworks NW: 69/100 on this factor. Category median: 96.B
69
Bar = this company · dark tick = category median.
Star ratings
331 Google reviews we collected
4.9of 5
5 stars31495%
4 stars124%
3 stars31%
2 stars10%
1 star10%
Praise vs complaints
Phrases our text analysis found in 189 written reviews
100%praise
Praise378100%
Complaints10%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude8823%
Quality & results8322%
Speed & response7921%
Would recommend7119%
Price & value298%
Communication164%
Honesty & trust133%
What customers talk about
We read 189 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The gentlemen were so polite, so professional, and did a fantastic job!”
“We've used Greenworks Carpet Cleaning since 2017, and they always do a great job cleaning our carpets that dries quick and are pet and baby friendly.”
“Greenworks cares about the clients it serves their work is guaranteed , they are prompt and courteous and have an eye for detail”
“My carpets look brand new and I would highly recommend!”
“Greenworks is fast, efficient and friendly - and they have the most reasonable prices around!”
“…ommodating when I had to reschedule my original appointment and very communicative when they learned they were double booked on my reschedule date.…”
“Honestly a really great job, I was amazed at the cleanliness of my carpet afterwards.”
People customers mention
Ethan17 reviews
Cleaning13 reviews
David8 reviews
Eric4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greenworks NW for 5 kinds of job. Pick one to see what they paid and said.
Seattle's3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
This was our first time using this company for our carpets. We are so happy with their service! They came out during Thanksgiving weekend! The gentlemen were so polite, so professional, and did a fantastic job! We will definately be using them again! Thank you so much!
Margie10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Greenworks cares about the clients it serves their work is guaranteed , they are prompt and courteous and have an eye for detail
Nic7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Stain removal and carpet fluff was excellent. Very impressed with the results. Would prefer a drier carpet when finished, but can't argue with the results.
Third1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Greenworks is fast, efficient and friendly - and they have the most reasonable prices around!
JustRealEstate2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
These guys are the last of a dying breed. Just exceptionally honest and hard-working. 1000% recommend. Good business people and they can schedule you in fast with great flexibility.
MasterLocal Guide · 31 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★
Great guy, very flexible, arrived on time, did a fantastic job. Will recommend
2024 update: repeat customer (2023 & 2022) however the quality appears to be going down. Removed 2 stars (now a 3 star rating, previously 5 stars) to alert mgmt.
This was our first time using this company for our carpets. We are so happy with their service! They came out during Thanksgiving weekend! The gentlemen were so polite, so professional, and did a fantastic job! We will definately be using them again! Thank you so much!
Response from the owner · Edited 10 months ago
Thank you so much for your kind words! We’re thrilled to hear you were happy with our service, especially over the Thanksgiving weekend. It means a lot to know our team made a positive impression and left your carpets looking great. We can’t wait to help you again in the future!
ellie teferi1 reviewiTotal number of Google reviews ellie has written across all businesses on Google Maps, not just this one.
Thank you so much, Ellie! We truly appreciate your kind words. It means a lot to our team to know you had a great experience. We're always here whenever you need us!
Duc Pham6 reviewsiTotal number of Google reviews Duc has written across all businesses on Google Maps, not just this one.
Stain removal and carpet fluff was excellent. Very impressed with the results. Would prefer a drier carpet when finished, but can't argue with the results.
Response from the owner · a year ago
Thanks for the awesome review, Nic! We look forward to serving you again and will do our best to have drier carpets next time around!
Paul Wagner5 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
These guys are the last of a dying breed. Just exceptionally honest and hard-working. 1000% recommend. Good business people and they can schedule you in fast with great flexibility.
Response from the owner · 2 years ago
We appreciate you guys and also for being very flexible. Thank you for making our job that much easier by being gracious and understanding!
