Auto repair shop · Chandler, AZ · reviewed since 2012
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%100+14.1Replies to reviews 7%22+1.6Craft & service penalty94−0.6Momentum penalty88−1.2Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.71SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#94 of 119 tire repair shopsiPosition by Experts Score among all companies we track in this category. · better than 21%
4.8★★★★★1,359 Google reviews · 20 photos
91%five-star reviews
4.71★last 12 monthsiAverage stars on reviews from the last 12 months only.
6.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently cite quick turnaround times, transparent communication, and fair pricing for services like brake repairs, tire installation, and diagnostics. Staff are often described as friendly and helpful, with many noting that detailed inspections prevented unnecessary upsells. However, some low-star reviews highlight inconsistent diagnostic accuracy, billing discrepancies, and occasional rudeness or lack of communication regarding vehicle issues.
Google rating: 4.8 out of 5 from 1,359 reviews (91% five-star).
Reviews on this page: 1,359 Google reviews (967 with written comments, 11 with photos).
Owner responses: the business replied to 12% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and craft & service; weakest: replies to reviews.
Greulich's Automotive RepairTire Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Greulich's Automotive Repair: 77/100 on this factor. Category median: 83.B
77
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Greulich's Automotive Repair: 64/100 on this factor. Category median: 79.B
64
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Greulich's Automotive Repair: 94/100 on this factor. Category median: 99.A
94
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Greulich's Automotive Repair: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Greulich's Automotive Repair: 88/100 on this factor. Category median: 100.A
88
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Greulich's Automotive Repair: 22/100 on this factor. Category median: 50.D
22
Bar = this company · dark tick = category median.
Star ratings
1,359 Google reviews we collected
4.8of 5
5 stars1,23991%
4 stars473%
3 stars121%
2 stars111%
1 star504%
Praise vs complaints
Phrases our text analysis found in 967 written reviews
96%praise
Praise1,68696%
Complaints754%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price4246%
Reasonable4549%
Overpriced33%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude40923%
Speed & response33319%
Quality & results28316%
Price & value25414%
Honesty & trust23814%
Would recommend1559%
Communication895%
What customers talk about
We read 967 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I gave them a call and the manager Jason was very helpful and got me in the next day.”
“whoever answers the phone has no idea what he’s doing and is terribly rude”
“Brought the car in and they had the new tires on quickly on a Saturday with no hassle.”
“They were also asked to call my car warranty company and provide them documents and it took forever to get them to do that.”
“Had a second great experience at Greulich’s in Chandler.”
“As soon as I picked my car up I noticed the A/C was not working which was not the case at drop off.”
“Thank you so much for taking such good care of me at a reasonable price.”
“Other than that they were fast and I bet they would have done a great job if they didn’t try and overcharge me hundreds of dollars.”
“I appreciated their transparency rather than attempting to upsell.”
“These guys are dishonest and borderline criminal in my opinion.”
“The tires are great (Continental Extreme Contact DWS06 Plus, highly recommend for a sporty car) and the alignment was good, but I noticed the steering…”
“Never again, Greulich is not transparent with their pricing, the quote doesn't include labor cost.”
“They are fast, they explain everything to you about what you need and work with any situation that you have when getting your car fix.”
People customers mention
Brad34 reviews
Cody28 reviews
Greulichs26 reviews
School19 reviews
Paul17 reviews
Germann12 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Greulich's Automotive Repair for 8 kinds of job. Pick one to see what they paid and said.
Ashton3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 hours ago★★★★★
I called to ask about getting an alignment after I got new tires and they asked me on the phone how much the tires were. I told them how much Discount Tire was going to charge and they offered to get them cheaper with protection and an alignment!
Brought the car in and they had the new tires on quickly on a…
Great priceTiresWheel alignment
Anna3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
I had problems with my steering a couple months ago. Took it in to see Monty and he had the car completed same day! Amazing service and speedy! My boyfriend and I both go to this one and we love it.
Linda6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Monte was exalint service for me.Highly recommend .His service.At Greulich,s in Chandler.
Veronica3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Had a second great experience at Greulich’s in Chandler. I had heard some squeaking when hitting the brakes and was told by another company I needed all new brake pads. Greulich’s team did a full inspection complete with photos, measurements, and a detailed print-out, showing that my brake pads were in great shape…
Great priceOil change
Randy3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
They do a exceptional job. They are fast, they explain everything to you about what you need and work with any situation that you have when getting your car fix. They ask if you need them to call for an Uber for you. Very friendly staff.
CQLocal Guide · 25 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Good communication, clearly told me what was going on with pad and rotor, and did proper change, no upsell. Price was reasonable.
I called to ask about getting an alignment after I got new tires and they asked me on the phone how much the tires were. I told them how much Discount Tire was going to charge and they offered to get them cheaper with protection and an alignment!
Brought the car in and they had the new tires on quickly on a Saturday with no hassle. The tires are great (Continental Extreme Contact DWS06 Plus, highly recommend for a sporty car) and the alignment was good, but I noticed the steering was slightly off center.
I gave them a call and the manager Jason was very helpful and got me in the next day. He had me in and out in under an hour and he even did the alignment himself and let me snap a picture of the measurements.
Great Auto Shop!
Price assessment: Great price
Services: Tires, Wheel alignment
Response from the owner · 4 hours ago
Hi Ashton, thank you for your fantastic review! We're thrilled you had such a positive experience with your new tires and the wheel alignment. It's great Jason provided such helpful service. We appreciate you choosing us for your auto care!
Anna Kauffman3 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
I had problems with my steering a couple months ago. Took it in to see Monty and he had the car completed same day! Amazing service and speedy! My boyfriend and I both go to this one and we love it.
Response from the owner · a day ago
Hi Anna, thank you for your 5-star review! We're thrilled Monty could get your steering fixed the same day. We'll be sure to share your kind words with him. We appreciate you and your boyfriend choosing Greulich's for your auto care!
Linda Hernandez6 reviewsiTotal number of Google reviews Linda has written across all businesses on Google Maps, not just this one.
Monte was exalint service for me.Highly recommend .His service.At Greulich,s in Chandler.
Response from the owner · 4 days ago
Hi Linda, thank you for your wonderful 5-star review! We're thrilled to hear Monte provided you with excellent service at Greulich's in Chandler. We'll be sure to share your kind words with him.
Veronica Jandura3 reviewsiTotal number of Google reviews Veronica has written across all businesses on Google Maps, not just this one.
Had a second great experience at Greulich’s in Chandler. I had heard some squeaking when hitting the brakes and was told by another company I needed all new brake pads. Greulich’s team did a full inspection complete with photos, measurements, and a detailed print-out, showing that my brake pads were in great shape and a layer of rust was causing the squeaking. I appreciated their transparency rather than attempting to upsell. Jason at the front desk was very patient and answered all questions. Came for the oil change, staying for the wonderful service!
Price assessment: Great price
Services: Oil change
Response from the owner · 4 days ago
Veronica, thank you for your 5-star review! We're so glad you appreciated our transparent brake inspection and honest service. We'll share your kind words with Jason. We look forward to seeing you again for your auto care needs!
Nikolette CohnLocal Guide · 13 reviewsiTotal number of Google reviews Nikolette has written across all businesses on Google Maps, not just this one.
Always able to get in fast and the guys here are great!
Response from the owner · a week ago
Hi Nikolette, thank you for your 5-star review! We're thrilled to hear you appreciate our fast service and our great team. We'll be sure to share your kind words with the guys. We aim to provide top-notch auto repair.
Randy Schupp3 reviewsiTotal number of Google reviews Randy has written across all businesses on Google Maps, not just this one.
They do a exceptional job. They are fast, they explain everything to you about what you need and work with any situation that you have when getting your car fix. They ask if you need them to call for an Uber for you. Very friendly staff.
Price assessment: Reasonable price
Services: Air conditioning, Auto brake replacement
Response from the owner · a week ago
Hi Randy, thank you for your wonderful 5-star review! We're thrilled to hear our team provided exceptional, fast service and explained everything clearly. We'll share your kind words with our friendly staff. We appreciate you choosing Greulich's!
CQ PLocal Guide · 25 reviewsiTotal number of Google reviews CQ has written across all businesses on Google Maps, not just this one.
Good communication, clearly told me what was going on with pad and rotor, and did proper change, no upsell. Price was reasonable.
Price assessment: Reasonable price
Services: Brakes
Response from the owner · 2 weeks ago
Thank you, CQ! We're so glad to hear you had a positive experience with our communication and brake service. We appreciate you noticing our honest approach and reasonable pricing. We're here for your auto repair needs!
jerry anonLocal Guide · 21 reviewsiTotal number of Google reviews jerry has written across all businesses on Google Maps, not just this one.
4 New tires with 5 pressure sensors, They took the time to do it right.
Response from the owner · 2 weeks ago
Hi Jerry, thank you for your 5-star review! We're so glad to hear you're happy with your new tires and that our team took the time to do it right. We appreciate your business!
Lisa Shupe7 reviewsiTotal number of Google reviews Lisa has written across all businesses on Google Maps, not just this one.
My father-in-law’s car was dropped off on Sunday and we had the vehicle back by Tuesday. Gruelichs contacted us multiple times about what they found, the cost of the repairs, and when the car will be done. The car is running great again. Highly recommend Gruelichs. They even fixed the flat tire and rear brake light bulb for no cost.
Price assessment: Not sure
Services: Electrical
Response from the owner · 2 weeks ago
Thank you, Lisa, for your 5-star review! We're delighted to hear your father-in-law's car was quickly back on the road and running great after our auto repair. We appreciate your kind words about our communication and the extra care.
Kristyandra Benally1 reviewiTotal number of Google reviews Kristyandra has written across all businesses on Google Maps, not just this one.
They were very friendly and helpful. They took pictures of what was wrong and fixed it right away. They were transparent throughout the whole process.
Response from the owner · 3 weeks ago
We are absolutely thrilled to hear this, Kristyandra! Knowing the team at Greulich's Automotive Repair kept you informed throughout the whole process means a lot. Thank you for trusting us!
