Carolyn Tessier3 reviewsTotal number of Google reviews Carolyn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google😄
Grime Busters Cleaning Services
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%96+56.3Reliability 26%96+25Value 15%100+15.2Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#24 of 61 mattress cleaningPosition by Experts Score among all companies we track in this category. · better than 62%
4.9 ★★★★★ 85 Google reviews · 24 photos
98%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
85%reviews answered by the owner
$275typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Grime Busters Cleaning Services at a glance
Google reviewers rate Grime Busters Cleaning Services 4.9 out of 5 based on 85 reviews, with the owner responding to 85% of them. Customers frequently describe the staff as professional, punctual, and thorough, noting that they handle deep cleaning, carpet care, and high areas while maintaining clear communication and reasonable pricing. The provided excerpts contain no recurring criticisms or low-star patterns, as the only one-star review included describes satisfaction with the work performed.
- Google rating: 4.9 out of 5 from 85 reviews (98% five-star).
- Reviews on this page: 85 Google reviews (69 with written comments).
- Owner responses: the business replied to 85% of reviews.
- Most recent review: October 31, 2026.
- Service: Mattress Cleaning Service serving St. Clair Shores, Michigan.
Data from Google, last updated November 6, 2026.
Score profile vs other mattress cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grime Busters Cleaning Services: 96/100 on this factor. Category median: 96.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grime Busters Cleaning Services: 96/100 on this factor. Category median: 96.A
96
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grime Busters Cleaning Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grime Busters Cleaning Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 94.–
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Bar = this company · dark tick = category median.
Star ratings
85 Google reviews we collected
- 5 stars8398%
- 4 stars11%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
- Praise11497%
- Complaints33%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price556%
- Reasonable444%
- Overpriced00%
- Not sure00%
$275-7% vs typical mattress cleaning
Middle half of what 8 customers paid ($214–$411) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude3429%
- Quality & results2824%
- Would recommend2219%
- Speed & response1311%
- Price & value87%
- Communication76%
- Honesty & trust54%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“So professional and great with communication even before the job started that I knew I didn’t need to look anywhere else.”
“Grime busters gutted our house and did an amazing job.”
“I would recommend this company to everyone and anyone I know!”
“They were very prompt and returned messages quickly.”
“Worth every penny ,very professional family owned business.”
“Stephanie & team were on time, respectful and listened to what I wanted done.”
“Devon is my number 1 trusted cleaner that we call for my handyman business when ever we are doing big flips.”
People customers mention
- Danielle 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent priced reviews
JeanetteLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Very happy with this company! They were very prompt and returned messages quickly. Carpet looks great! Nice job! Will use again!
Paid $100–150Great price
Kristy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I would recommend this company to everyone and anyone I know! They did a fantastic job!!! They were friendly, fast and very conscientious of there work!!!
Paid $200–250Great price
Megan7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Did such an amazing job on cleaning all the carpets in our new home. Got all of the stains out of all the rooms. They really take pride in their work!! Such wonderful people!!
Paid $350–400Great price
Denise6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Danielle was amazing! First time having grime busters to our new home and was thoroughly impressed. She took her time and did a fantastic job! Looking forward to working with her and seeing her once a month! Would absolutely refer Danielle and Grime Busters!
Paid $200–250Great price
DesiLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Stephanie & team were on time, respectful and listened to what I wanted done. I have a very sensitive nose and they even went out and bought different cleaning supplies to make the experience better. The price was very reasonable and well worth it. They stayed until everything was to my satisfaction. The basement…
Paid $500+Reasonable price
Photos
Customer reviews
4.9 ★★★★★ 85 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Darlene LaPorte6 reviewsTotal number of Google reviews Darlene has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGrime busters gutted our house and did an amazing job. Cleaned the house and the loft all extra high areas where most company’s won’t do.
- Price assessment: Reasonable price
Nancy Wideman8 reviewsTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSo professional and great with communication even before the job started that I knew I didn’t need to look anywhere else. A crew of three spent the entire day covering every inch of the house and did an amazing job. Extremely happy and absolutely recommend them!!!
Karen Beebe4 reviewsTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job, very thorough!
- Price assessment: Reasonable price
- Price: $450–500
Jeanette ToccoLocal Guide · 23 reviewsTotal number of Google reviews Jeanette has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with this company! They were very prompt and returned messages quickly. Carpet looks great! Nice job! Will use again!
- Price assessment: Great price
- Price: $100–150
Kristy Bowers1 reviewTotal number of Google reviews Kristy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI would recommend this company to everyone and anyone I know! They did a fantastic job!!! They were friendly, fast and very conscientious of there work!!!
- Price assessment: Great price
- Price: $200–250
Megan Ovando7 reviewsTotal number of Google reviews Megan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid such an amazing job on cleaning all the carpets in our new home. Got all of the stains out of all the rooms. They really take pride in their work!! Such wonderful people!!
- Price assessment: Great price
- Price: $350–400
Denise Centers6 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDanielle was amazing! First time having grime busters to our new home and was thoroughly impressed. She took her time and did a fantastic job! Looking forward to working with her and seeing her once a month! Would absolutely refer Danielle and Grime Busters!
- Price assessment: Great price
- Price: $200–250
Desi DawnLocal Guide · 18 reviewsTotal number of Google reviews Desi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleStephanie & team were on time, respectful and listened to what I wanted done. I have a very sensitive nose and they even went out and bought different cleaning supplies to make the experience better. The price was very reasonable and well worth it. They stayed until everything was to my satisfaction. The basement was extremely dusty and they vacuumed and mopped the floor, it was 100% better. They did each step individually multiple times. I will definitely recommend and call back.
- Price assessment: Reasonable price
- Price: $500+
Kelly Sadowski4 reviewsTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have had several Cleaning services over the past 10 years. Grime Buster Services came to our house today and we are super pleased. Staff was friendly, thoughtful and they did an amazing job. Our house looks brand new and smells amazing. As a realtor, who’s always looking for cleaning service I’m definitely gonna add this company to my preferred vendors.
- Price assessment: Great price
Response from the owner · 2 months ago
Thank you so much, Kelly! We’re glad you were happy with the cleaning and really appreciate you taking the time to leave such a thoughtful review. It means a lot to us, and we’d be happy to help you or any of your clients in the future!
Business details
- Phone: (810) 662-2655
- Website: grimebustersclean.com
- Service area: St. Clair Shores, MI