Tile contractor · Rancho Cordova, CA · reviewed since 2015
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%93+22.5Value 14%100+14.1Replies to reviews 7%89+6.3Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#16 of 39 grout cleaningiPosition by Experts Score among all companies we track in this category. · better than 61%
4.9★★★★★192 Google reviews · 24 photos
97%five-star reviews
4.91★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Grout ReNew 4.9 out of 5 based on 192 reviews, with the owner responding to 99% of them. Customers frequently cite punctuality, clear communication, and reasonable pricing for services including tile cleaning, grout repair, and sealing. While many describe the results as making old floors look new, low-star reviews report that repairs failed to last and the company refused to address warranty claims.
Google rating: 4.9 out of 5 from 192 reviews (97% five-star).
Reviews on this page: 192 Google reviews (157 with written comments, 24 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 21, 2026.
Service: Grout Cleaning Service serving Rancho Cordova, California.
Data from Google, last updated October 25, 2026.
Score profile vs other grout cleaning
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
Grout ReNewGrout Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Grout ReNew: 95/100 on this factor. Category median: 95.A
95
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Grout ReNew: 93/100 on this factor. Category median: 95.A
93
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Grout ReNew: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Grout ReNew: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Grout ReNew: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Grout ReNew: 89/100 on this factor. Category median: 75.A
89
Bar = this company · dark tick = category median.
Star ratings
192 Google reviews we collected
4.9of 5
5 stars18797%
4 stars32%
3 stars00%
2 stars00%
1 star21%
Praise vs complaints
Phrases our text analysis found in 157 written reviews
99%praise
Praise29899%
Complaints31%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price718%
Reasonable2976%
Overpriced00%
Not sure25%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results8629%
Staff & attitude7826%
Would recommend4615%
Speed & response3411%
Communication289%
Price & value227%
Honesty & trust72%
What customers talk about
We read 157 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Came out to access the problem and was super thorough and helpful.”
“Absolutely the worst.”
“Jose was very professional and knew exactly what to do.”
“Jose’s customer service was professional, I recommend this service before buying new flooring,”
“He works very diligently and efficiently and is expert at his skills.”
“Their communication is very timely and their online invoices are easy to manage.”
“The Company was amazing to work with and reasonably priced.”
“I would highly recommend them and would trust them to do the best job!”
People customers mention
Jose16 reviews
Jonathan13 reviews
Tim13 reviews
Powers3 reviews
Jon3 reviews
John3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Grout ReNew for 8 kinds of job. Pick one to see what they paid and said.
Christy11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grout Renew cleaned and renewed our tile entryway and kitchen and it was like getting new floors. Working with the team was seamless, the team arrived on time and completed work in a timely manner with spectacular results. I highly recommend Grout Renew.
Don6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jose was very professional and knew exactly what to do. He arrived on time and went right to work.
Reasonable price
Michael9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Grout renew team was on time and task. Project came out great and a much lower cost than remodeling.
Great priceGrout cleaningTile regroutingTile cleaning
Samantha2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jonathan was great! Came out to access the problem and was super thorough and helpful. Will definitely work with them again
Reasonable price
Nancy7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Jose made our 21 year old tile floor look brand new. The cleaning, grout repair, and sealing is wonderful. Jose’s customer service was professional, I recommend this service before buying new flooring,
Tile restorationGrout stainingGrout repair
J6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
We called to have our grout issues addressed. Turns out we had water leaking from different spots in our shower. Jonathan pointed out that many things were done wrong by what looked like an amateur handyman. Jonathan was very thorough and offered temporary repair options so don't have to remodel just yet.
We will…
Jose did a superb job. He works very diligently and efficiently and is expert at his skills. He is also very cheerful, courteous, and prompt. We liked that he went over every procedure with us and checked in frequently to see if we were satisfied with the results. He was supposed to have a helper with him, but the helper finally came on the last day and stayed perhaps only 3-4 hrs. So Jose worked very hard indeed, and his work is to a very high standard. He is a gem!
I do think the price for the services was slightly high. The project was 3 days of work (24 hrs. total). That works out to approximately $170/hr. Nevertheless, we are very satisfied with the quality of the results; the tile floors look very clean, and the grout color is perfect. The shower and bathroom counter turned out really well. The caulking is pristine.
We would not hesitate to recommend your company--and especially Jose. We also appreciate the prompt attention of your office and your efforts to complete our project in a timely way in spite of the complication of a missing worker.
Price assessment: Not sure
Services: Tile restoration, Grout cleaning, Grout staining, Tile cleaning, Service not listed
Tile types: Porcelain
Response from the owner · 4 days ago
Norman, I really appreciate you highlighting Jose’s diligent, efficient work and how clearly he explained each step while checking in to make sure you were happy with the results. I’m glad the grout color, caulking, and the finished shower, bathroom counter, and tile floors all turned out looking clean and pristine. I also hear you on the pricing and the helper scheduling issue, and I appreciate you still recommending Grout ReNew and especially Jose.
Christy Yates11 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Grout Renew cleaned and renewed our tile entryway and kitchen and it was like getting new floors. Working with the team was seamless, the team arrived on time and completed work in a timely manner with spectacular results. I highly recommend Grout Renew.
Christy, we really appreciate your recommendation and are glad our grout cleaning and renewal made your entryway and kitchen feel like brand new floors. It means a lot to hear the process was seamless, on time, and finished efficiently with results you love.
Don C6 reviewsiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
Jose was very professional and knew exactly what to do. He arrived on time and went right to work.
Price assessment: Reasonable price
Response from the owner · a month ago
Don, we really appreciate you taking the time to share this. It means a lot to hear that Jose was professional, arrived on time, and got right to work on your tile and grout project.
Therese GuinnLocal Guide · 46 reviewsiTotal number of Google reviews Therese has written across all businesses on Google Maps, not just this one.
Professional, thorough work from start to finish. Beautiful outcome.
Response from the owner · a month ago
Therese, we really appreciate you taking the time to share this. It means a lot to hear you felt the whole tile and grout process was professional and thorough from start to finish, and we are so glad you love the beautiful outcome.
Michael Walsh9 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Michael, we really appreciate you sharing this. I am glad our Grout ReNew team was on time and kept everything on track, and that the tile and grout work came out great. It means a lot to hear the renewal was a much lower cost than remodeling.
Samantha Rioux2 reviewsiTotal number of Google reviews Samantha has written across all businesses on Google Maps, not just this one.
Jonathan was great! Came out to access the problem and was super thorough and helpful. Will definitely work with them again
Price assessment: Reasonable price
Response from the owner · a month ago
Samantha, we really appreciate you taking the time to share this. We are glad Jonathan was thorough in assessing the problem and that you found his help valuable. We would be happy to work with you again.
Nancy K7 reviewsiTotal number of Google reviews Nancy has written across all businesses on Google Maps, not just this one.
Jose made our 21 year old tile floor look brand new. The cleaning, grout repair, and sealing is wonderful. Jose’s customer service was professional, I recommend this service before buying new flooring,
Nancy, we really appreciate you sharing this. Jose will be glad to hear your 21 year old tile floor looks brand new again and that the cleaning, grout repair, and sealing turned out so well. It means a lot that you noticed the professional customer service and would recommend us before replacing the flooring.
J Bidwell6 reviewsiTotal number of Google reviews J has written across all businesses on Google Maps, not just this one.
We called to have our grout issues addressed. Turns out we had water leaking from different spots in our shower. Jonathan pointed out that many things were done wrong by what looked like an amateur handyman. Jonathan was very thorough and offered temporary repair options so don't have to remodel just yet.
We will now have to wait a month for the areas to dry completely before having it re-grouted so we can use it while we save money to have the bottom of the shower completely torn out and done correctly..
When buying a house always get an inspection before you purchase.
Price assessment: Reasonable price
Services: Grout repair
Response from the owner · 2 months ago
We appreciate you sharing this, J. We are glad Jonathan was able to identify the shower leaks and explain what had been done incorrectly so you can plan the right next steps before any re grouting. Hoping the drying period goes smoothly and sets you up for a proper repair.
Ahna Thompson5 reviewsiTotal number of Google reviews Ahna has written across all businesses on Google Maps, not just this one.
Very happy we chose Grout ReNew to clean our floor tile grout and shower. Jose did an amazing job and was very respectful and tidy. The floors and shower look like new. Would 100% recommend!
Response from the owner · 2 months ago
Ahna, we really appreciate you choosing Grout ReNew for your floor tile grout and shower cleaning. I’m glad Jose took great care of your home and left everything tidy, and it means a lot to hear your floors and shower look like new. We value your recommendation so much.
HR1979Local Guide · 10 reviewsiTotal number of Google reviews HR1979 has written across all businesses on Google Maps, not just this one.
I am amazed at how clean my tile and grout looks! My grout was a dark color, and it is cream again! I have 3 cats, so I was really worried about how they would react to noise and being moved around, but Jonathan and Jose made it so easy for me and completely worked around me and my animals. They even turned off all of the fans so there wasn't any noise when I was moving my cats from one from one room to another. They were extremely professional and empathetic, but also very knowledgeable about tile, grout, and how best to keep it clean on a daily basis. My parents use Grout Renew, and have for years, and I will also use them from now on. I HIGHLY recommend them for all floor cleaning and work they do. It is a great company with amazing people working with them, from the people who call to make the appointments to the ones that do the cleaning, everyone was super friendly, helpful, and professional. In the pictures, you can see the grout was a dark color but it should have been the cream color it was when they finished. My whole house is clean now and makes me feel so much better walking around!
HR, we really appreciate you sharing this and we are so glad your tile and grout are back to that original cream color and that your whole house feels clean again. It means a lot that Jonathan and Jose could work quietly around your cats and still deliver a professional tile and grout cleaning with helpful daily care tips. We are grateful your family has trusted Grout ReNew for years, and we look forward to being your go to team from here on out.
